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Workgroups

NCCHCA's workgroups provide a venue for Community Health Center staff to learn from their peers, share best practices, enhance their knowledge around successes and challenges, and provide networking opportunities


ADVOCACY COORDINATORS WORKGROUP
Comprised of designees from each community health center to lead activation and expansion of a grassroots advocacy network within their organization. Members of this workgroup receive coordinated training, briefings and background on emerging state and federal issues. They also participate in advocacy efforts to generate media and community awareness, and mobilize forces to respond to Action Alerts and other coordinated Calls to Action related to issues of importance to community health centers and their patients.
Staff Contact: Kristen Dubay, Senior Policy Advisor
dubayk@ncchca.org, 919-469-5701
Leslie Wolcott, Communications Coordinator
wolcottl@ncchca.org, 919-655-0381


BEHAVIORAL HEALTH WORKGROUP
Comprised of health center behavioral health professionals, executive leadership, and community stakeholders in behavioral health, the primary focus of the workgroup is on continuum of care and increasing access to services for mental health and substance abuse at migrant and community health centers. The workgroup addresses clinical and operational issues with respect to integrating behavioral and primary care services in FQHCs.
Staff Contact: Sharon Brown-Singleton, Director of Health Center Services & Support
brown-singletons@ncchca.org, 919-655-0385


CHIEF FINANCIAL OFFICERS (CFO) WORKGROUP
Consists of the CFO’s at our Health centers across the state of NC. The group meets to share best practices, have round table discussions of financial tools being used and plan trainings to benefit them in better doing their jobs.
Staff Contact: Chris Shank, Vice President Operations and Development
shankc@ncchca.org, 919-297-0012


DENTAL DIRECTORS COUNCIL WORKGROUP
Addresses the continuum of care issues, service expansion, recruitment/retention and dental policy at the state level. This workgroup discusses quality concerns around Medicaid dental clinics, new and unique populations and challenges of cultural competency. They have developed an excellent relationship with both the UNC Chapel Hill School of Dentistry and the East Carolina University Dental School with active discussions aimed at addressing shortage and access issues. This workgroup consists of CHC Dental Directors and other stakeholders.
Staff Contact: Marti Wolf, Clinical Programs Director
wolfm@ncchca.org, 919-655-0199


DIABETES WORKGROUP
Ensures that the Diabetes Educators in the NCCHCA ADA program are following ADA Standards for DSME and to provide a forum for concerns and sharing of best practice. The workgroup addresses clinical and operational issues with respect to the requirements of a DSME program at their individual health center.
Staff Contact: Carey O’Reilly, Clinical Integration Manager
oreillyc@ncchca.org, 252-723-0333


EMERGENCY PREPAREDNESS WORKGROUP
Addresses continuity of required services during emergency situations, collaborative arrangements for emergency management, and establishment of enhanced service levels (known as medical surge) during emergencies.
Staff Contact: Leslie Wolcott, Communications Coordinator
wolcottl@ncchca.org, 919-655-0381


HUMAN RESOURCES (HR) WORKGROUP
Composed of the HR Directors at member Health Centers across the state. The group shares best practices around HR issues, hosts trainings and develops tools to provide the directors with better outcomes and consistent methods for job performance.
Staff Contact: Ivory Cunningham, Staff Accountant
cunninghami@ncchca.org, 919-297-0012


MEDICAL DIRECTORS COUNCIL WORKGROUP
Concerns addressed by medical directors include continuum of care issues, quality improvement/assurance and program expectations; and quality of care, health outcomes, and disparities performance measures. Recruitment and retention issues, incentive programs and other issues are addressed.
Staff Contact: Marti Wolf, Clinical Programs Director
wolfm@ncchca.org, 919-655-0199


OUTREACH & ENROLLMENT WORKGROUP
Composed of Outreach and Enrollment staff at member Health Centers. The primary goal of this workgroup is to share strategies and resources to educate and enroll community members in affordable health insurance. NCCHCA Workgroup leaders will host trainings and develop tools related to topics such as BPHC grant compliance, outreach strategies, federal policy, health insurance literacy, etc. The group will also access resources and share ideas through a shared, invite-only online workspace.
Staff Contact: Alice Pollard, Health Care Access Coordinator
pollarda@ncchca.org, 919-655-0389
April Morgan, Outreach and Enrollment Coordinator
morgan@ncchca.org, 919-464-0110


PHARMACY DIRECTORS COUNCIL WORKGROUP
Addresses the 340b program, continuum of care issues, program expectations; and quality of care, health outcomes/ disparities, and financial viability/cost performance measures. Pharmacy directors are actively engaged in conversations about expansion of services, hours of service, cost of pharmaceuticals, MTM (medication therapy management), pill box programs, e-Prescribing and more.
Staff Contact: Marti Wolf, Clinical Programs Director
wolfm@ncchca.org, 919-655-0199


PRACTICE MANAGERS WORKGROUP
Compiled of Practice Managers, COO’s, Office Managers, etc. work closely with all members of the health center staff. These professionals are responsible for ensuring the practice is running smoothly and successfully while also planning, coordinating, budgeting, supervising, and interacting with patients and staff. This work group is self-directed and discusses issues around patient flow and design, operation policies and procedures, access & barriers to care, productivity, customer service, cultural, linguistic and work competencies in a peer-to-peer environment that allows open dialogue and sharing of best practices.
Staff Contact: Sharon Brown-Singleton, Director of Health Center Services & Support
brown-singletons@ncchca.org, 919-655-0385


QUICHE: QUALITY USE IMPROVE CHANGE EVALUATE WORKGROUP
Addresses issues regarding delivery of quality health care, including health outcomes, patient centered medical home, program requirements and much more. Staff that work on PCMH, Meaning Use, UDS, and QI are invited to participate in this forum. The meetings have a basic agenda, but the workgroup is self-directing and discussions are generated by the group. The meetings provide an opportunity for staff involved in quality improvement activities to share experiences, resources and learning.
Staff Contact: Carey O’Reilly, Clinical Integration Manager
oreillyc@ncchca.org, 252-723-0333


SPECIAL POPULATIONS HEALTH WORKGROUP
Composed of approximately 75% Community Health Center staff with the remaining comprised of partnering safety net organizations from across the State. This workgroup addresses continuum of care issues, accessible hours of operation/locations, collaborative relationships, quality improvement and assurance, service level program expectations, and quality of care, health outcomes/ disparities performance measures specific to Migrant, Homeless, and public housing grantees. Participants are encouraged to share concerns and feedback at all meetings as well as to provide specific topics for the year’s scheduled meetings. The group shares promising practices, discusses challenges, exchanges resources, and partners on initiatives to facilitate the delivery of quality, comprehensive, and culturally appropriate health care services to patients under a Special Populations definition such as Farmworkers, Homeless, and public housing patients. This workgroup is staffed by NCCHCA’s Community Development & Special Populations Coordinator with the assistance of the Director of Training & Technical Assistance.
Staff Contact: Mel Goodwin, Community Development & Special Populations Coordinator
goodwinm@ncchca.org, 919-297-0066






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Advanced PCMH 2017: Succeeding in Medical Home Recognition

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