The primary purpose of this position is to effectively manage cases and to coordinate referrals with outside medical facilities, clinics, and agencies, in order to provide the appropriate patient care. This position promotes community awareness by facilitating health education in a variety of settings and through various marketing opportunities.

Job Responsibilities:

Coordinates patient referrals to outside specialists, physicians, testing facilities, specialized schools, agencies, and parent support/advocacy services, utilizing appropriate TAPM procedures.
Assists/advises families with available service assessments.
Serves as liaison for county and member hospital and agencies.
Tracks TAPM in-patients at hospitals.
Participates in discharge planning rounds, as appropriate, with area hospitals.
Schedules and confirms appointments for patients at specialty clinics, as necessary
Refers patients to appropriate sources for home health care.
Coordinates transportation needs, which includes providing maps, distributing bus tickets, and maintaining appropriate records.
Provides interpreters for non-English speaking and/or hearing impaired patients/families.
Provides authorization to other facilities for treating TAPM patients.
Initiates and maintains tracking data related to referrals and lab/studies; assures that reports are available for primary providers.
Monitors ongoing availability of community resources and network services.
Promotes community awareness of TAPM by providing patient education in community forums, such as health fairs, daycare centers, schools, malls, drug stores, and other community/agency functions.
Abides by all company policies regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Position Summary:

The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner.

Job Responsibilities:

Greets and registers patients in a polite, prompt, helpful manner.
Verifies and updates patient information per established patient registration procedures.
Copies new/updated insurance cards and scans into our electronic health record
Updates insurance information during the chec1‹ in process
Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
Informs patients of payment/financial responsibilities.
Collects co-payments and amounts due, as applicable; provides each patient a receipt.
Communicates via patient tracking to nurse’s station that patient is registered and waiting.
Interprets and translates for fellow employees and patients as needed.
Follows approved medical group guidelines and appointment scheduling policies and procedures to schedules patients (new and existing) for each practitioner.
Answers incoming telephone calls and expedites to proper individual.
Correctly identify him/herself when answering the phone and follow TAPM phone etiquette policy
Documents triage calls by listing patient name, telephone number, date of birth, and complaints/symptoms or illness; send information to nurse via task
Maintains the waiting area in neat and orderly fashion.
Schedules recheck and follow-up appointments, as required at the time of check out.
Balances cash drawer and verify your insurance forms for the day
Performs established closing procedures:
Force close phones as instructed at the Wendover Location Only
Turns in co-pay money collected
Gathers documents processed during the day that remain to be filed
Turns off monitors, copiers, and lights, and locks the front door.
Prepares reports for all “no shows” and faxes to our community agency for follow up.
Prepares report for supervisor, including details of all patients on recall list.
Print immunization records as requested by patients
Assist medical records, as needed.
Abides by all company policies regarding safety/health rules and regulations.
Prints final daily schedule to verify each patient who was registered and treated.
Adapts to various situations and adjusts to shifting priorities.
Performs other duties as assigned

Preparation and Training:

Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver’s license for occasional outside travel.

Experience:

With the above preparation and training, it would take approximately 3 months, up to, and including 6 months in order to become proficient with the clinic policies, procedures, and front office paperwork utilized by Triad Adult and Pediatric Medicine.

Analytical Ability:
Repetitive or routine duties involving the use of various procedures and the application of clearly prescribed standard practices, requiring the malting of minor decisions and the use of some judgment when following medical records protocol.

Independent Judgment:
Under immediate supervision, whereby the assignment of work is very standardized, and performance can be measured at regular and frequent intervals.

Consequences of Error:
Probable errors would easily be detected and would result only in some internal confusion and delay but could be verified or checked either by systems, procedures, oi supervision and have very little financial impact on the organization.

Interpersonal Contacts:
Involves regular inside and outside contact with patients/family, doctors, nurses, providers, other departments of TAPM, and vendors, requiring common courtesy and tact to avoid friction and obtain cooperation. Improper handling may affect results, whereby tact, judgment, and proper behaviors are required to avoid friction or dissatisfaction and maintain harmonious relationships.

Confidential Information:
Works with some confidential data of major importance, such as patient medical records, insurance, and billing information, which if disclosed, may be detrimental to the company’s interests.

Working Conditions:
Most of the job duties are performed in normal office working conditions; however, there is some exposure to patients with communicable diseases. This position is responsible for the waiting area and therefore, requires some janitorial duties, which are at times disagreeable, but are not continuously present.

Mental Attention or Visual Demand:
The flow of work and character of duties involves normal mental and visual attention most of the time. Must be able to communicate via telephone and other automation devices. Mental/visual attention, along with manual coordination is necessary for keyboard operations at least 50% of the time. Normal or connected hearing is required.

Safety:
TAPM expects all employees to work with safety as a priority. The safety of our employees and our patients are extremely important to our organization.

Quality Improvement

Must understand and help enforce the meaning of quality improvement:” The combined and unceasing efforts of everyone-healthcare professionals, patients, and their families, researchers, payers, planners and educators-to make the change that will lead to better patient outcomes, better system performance and better professional development.” (Batalden, 2007). Committed to promoting TAPM as a medical home and incorporating the core components of a Patient Centered Medical Home into your position daily.

Patient Centered
Comprehensive care
Team-based
Coordinated
Accessible
Focusing on Quality and Safety
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Loan Repayment Opportunities

As a Federally Qualified Health Center (FQHC), Triad Adult and Pediatric Medicine, Inc. has access to resources to assist with the repayment of federal loans if the recipient practices within one of the following disciplines:

Family Medicine Physician (MD or DO)
Family Nurse Practitioner (FNP)
Pediatric Nurse Practitioner (PNP)
Physician Assistant (PA)
Pediatrician (MD or DO)
LCSWs
Nurses

National Health Service Corp program at http://nhsc.hrsa.gov/loanrepayment/

We’re growing….JOIN OUR FAMILY

Optometrist

Summary of Position:
Mission-driven Optometrist to lead the Optometry Program at Kintegra Health. Candidate will personally provide vision services to pediatric and adult patients on a mobile unit. The mobile clinic will travel to schools and established Kintegra Family Medicine locations on a rotating schedule.

Qualified Optometrists, along with their clinical team, will provide mobile vision services to students through Kintegra’s Vision Access Program (VAP). The VAP is made possible through its collaboration with school personnel and inspired by its mission to provide the gift of sight to children with vision impairment.

Optometrists will provide adult vision services to established patients at Kintegra Family Medicine locations. Optometrist should be able to assess patients for the presence of diabetic-related eye disease and other underlying chronic conditions. All screenings and services will be conducted on the mobile unit.

The mobile clinic is equipped with state-of the-art optometry apparata and is designed for optimal patient workflow.

Candidates with mobile and/or large vehicle driving experience is desired. Driving training will be provided at Kintegra’s expense.

Education:
Doctor of Optometry (O.D.) Degree

Professional Licensure:
Current valid/unrestricted NC Optometry License (Required)

Key Responsibilities:
Proficiency with modern eye care techniques and equipment
Familiar with Diabetic retinopathy and glaucoma
Motivated self-starter interested growing Optometry Program
Strong communicator and leadership skills
Passion to serve
Adaptable to work in a mobile environment

Minimum Qualifications for position:
Previous medical office or FQHC experience preferred.
CPR and all applicable certifications required (must be obtained within 30 days of employment)
Understands ethics of confidentiality.
Previous computer experience or training required.
Successful candidate must submit to TB testing and any vaccinations recommended by OSHA Guidelines.
Sets an example as a medical professional by observing work start and stop times, giving adequate notice for absences and following clinic’s operational and personnel policies and procedures.
Able to communicate and relate well with patients, providers and clinical staff.
Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements.
Observes standards of medical care.
Sitting and standing for long periods of time.

IMPORTANT NOTICE REGARDING MANDATORY COVID-19 VACCINATION: Due to the surge in COVID-19 cases related to the Delta variant (and possibly other strains), increased hospitalization and ICU utilization and guidance/mandates from applicable authorities, including the state and federal government, Lincoln Community Health Center has instituted a mandatory vaccination requirement for all employees as a condition of employment. This requires all new hires to be “fully vaccinated” within 30 days of their applicable start date. “Fully vaccinated” currently means (a) 2 weeks after your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or (b) 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Your vaccination status will need to be confirmed by providing proof of vaccination in a form satisfactory to Lincoln Community Health Center after an applicant receives a conditional offer of employment. Lincoln Community Health Center has a process for receiving and evaluating vaccination exemption requests due to medical contraindication, disability, and sincerely held religious beliefs under applicable law. An applicant seeking such an exemption should contact Human Resources to initiate that process no later than two (2) business days after receiving a conditional offer of employment. All information regarding vaccination status will be maintained in confidence in accordance with applicable law. Our policies on vaccination requirements and related COVID-19 protocols are subject to change based on changes in the law and applicable regulations, state and federal guidance, and trends within North Carolina and our local communities.

Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner.

Key requirements for any position are our “Core Values”:
•Courtesy
•Respect
•Quality
•Accessibility
•Teamwork
•Continuous Improvement

LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences.

We believe that diversity and inclusion is critical and promotes our commitment to serving the Durham community.

Breast Feeding Coordinator

Provides professional, nutritional services for women, infants and children who are enrolled in the Lincoln Community Health Center’s (LCHC’s) WIC Program including main site and satellite clinics. Provides individual client nutrition and diet counseling, assesses nutritional needs using anthropometric, biochemical, clinical, dietary and socioeconomic information to develop a nutrition care plan. Client base can range from low risk to high-risk cases. Leads breastfeeding team by managing the breastfeeding peer counselor program and communicates with lactation consultants from outside agencies to coordinate services.

Work requires specialized knowledge in fundamental dietetics, behavior change theory and nutrition through the life cycle. Skillful application of this knowledge is required in counseling clients from a variety of socioeconomic and cultural backgrounds and who have uncomplicated or well-managed health issues. Ability to maintain rapport with clients. Demonstration of critical thinking as applied to practice of clinical dietetics and WIC Program guidelines. Needs to be comfortable receiving and carrying out directions from a multi-tiered agency system including Nutrition Services Branch.

Graduation from a Commission on Accreditation for Dietetic Education, approved program in Dietetics, or Dietetic Technician, Registered with the Commission on Accreditation for Dietetics Education with a bachelor’s degree in any subject area from an accredited four-year college or university, or a Bachelor of Science Degree in Dietetics, Public Health Nutrition or Community Nutrition from an accredited four-year college or university.

Successful completion of the North Carolina Lactation Educator Training Program. International Board-Certified Lactation Consultant (IBCLC) preferred.

Maintain 20 hours of continuing education in breastfeeding every 5 years.

As a condition of employment, all Roanoke Chowan Community Health Center new hires are required to be COVID-19 vaccinated prior to your first day of employment. Accommodations to begin the vaccination process can be scheduled with RCCHC’s Occupational Health on your first day should you choose to do so. In accordance with the American with Disabilities Act (ADA), reasonable accommodations can be made for employees with disabilities that prevent them from receiving the vaccine. Similarly, Title VII of the Civil Rights Act of 1964 requires employers to provide reasonable accommodations for individuals who notify us of sincerely held religious beliefs that prevent them from receiving the vaccine.

POSITION TITLE: Licensed Clinical Social Worker (LCSW)

REPORTS TO: Behavioral Health Director

SUPERVISORY RESPONSIBILITY: None

DEPARTMENT: Clinical

POSITION STATUS: Exempt

SALARY RANGE:

POSITION SUMMARY: The LCSW works under the direction of the CMO and Behavioral Health Director and in collaboration with the primary healthcare team providing behavioral healthcare services inclusive of mental health, substance use, and intellectual disabilities. The LCSW serves as RCCHC’s Behavioral Health (BH) expert. The LCSW provides a variety of BH services within their scope of practice, including but not limited to; screening, assessment, diagnoses, evaluation, crisis intervention, brief intervention/treatment, consultations, care coordination/care management, education, referral, advocacy and other related outpatient services. In addition, may serve on various committees within and outside of RCCHC related to integrated health care issues. The LCSW will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

POPULATION SERVED: Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents, migrants and seasonal farmworkers, as well as, visitors of Hertford, Bertie, Northampton, Gates, Washington and surrounding counties, regardless of their ability to pay.

QUALIFICATIONS:

Current licensure as Licensed Clinical Social Worker with three years of behavioral healthcare required
Experience in Primary Healthcare Setting preferred
Bilingual in Spanish preferred.
Must possess tact, discretion, and diplomacy
Critical thinking, problem-solving, and conflict resolution skills are essential
Must possess a working knowledge of the current Diagnostic and Statistical manual of Mental Disorders (DSM)
Must be able to use protocols, guidelines and benchmarks to implement policies and develop quality improvements while utilizing best practices
Excellent organizational skills, leadership skills, and excellent verbal and written communication skills
Proficiency using EHRs systems and other computer programs
Must be able to effectively handle multiple tasks and priorities in order to meet deadlines
ESSENTIAL FUNCTIONS:

Provides BH expertise and leadership for the organization
Provides/conducts a wide variety of behavioral health screenings (including but not limited to SBIRT/depression, Opioid risk Assessment, etc), assessment, diagnostic, brief interventions, consultative, referral, case management/care coordination and evaluation services.
Provides crisis intervention services and serves as emergency contact for BH issues.
Provides individual, family, group, and other counseling services.
Develops and implements patient centered treatment plans including support of the primary care/comprehensive treatment plan
Maintains clear, accurate, and timely documentation and record keeping.
Maintains compliance with local, state, federal standards/rules as well as organizational mission, values, policy and procedures.
Maintains current knowledge of BH and Integrated Health Care issues, impact on practice, and best practices.
Participants in quality improvement, utilization review, and peer review processes
Provides patient, community, and agency education related to Integrated Care and BH issues
Serves as part of the medical home healthcare team
Provides collaborative and consultative care with the Primary Care Provider as well as any other members of the team, along with participation in team huddles and consultative treatment discussions as needed.
May serve on internal and external committees related to BH and Integrated Care issues
The LCSW agrees to provide a written notice of resignation 30 days in advance of the last day of work. (If the LCSW quits work and fails to give at least 30 days advance notice, the Provider forfeits all accrual vacation leave and will be required to repay any monetary advances, costs of processing visas, work permits, etc.).
Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation

Other job duties may be required that are not listed above.