Cabarrus Rowan Community Health Centers, Inc.
Concord, North Carolina • All Counties
December 02, 2020
High School / GED
December 02, 2020
Summary of Position
Under the supervision of the Clinical Services Manager and the assigned provider, the Medical Assistant (MA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The MA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. MAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record. MAs also assist providers with procedures and communicate with patients in various forms and multiple settings.
Ability to communicate in English accurately and concisely both verbally and in writing. Interacts in a professional and patient-centered manner with patients. Able to work cooperatively with internal staff to deliver safe, effective, quality care to all patients. Able to plan, prioritize and complete assigned tasks with a high level of accuracy. Ability to work well under time constraints while maintaining accurate records
· Experience: 2 years of related work preferred
· Additional skills required: Knowledge of medical office protocols/procedures. Knowledge of medical terminology. Familiarity with basic computer operations.
Additional skills preferred: Bilingual
Education: High school diploma or GED and graduation from an accredited Medical Assistant Program
Certification(s)/Licensure: Medical Assistant Certification, CPR and BLS required
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
· Continuous walking, standing and moving about.
· Frequently bends, kneels and crouches.
· Frequently lifts, pushes or otherwise moves and positions patients or other objects, exerting up to 50 lbs.
· Repetitive movement of hands and fingers – typing and/or writing.
· Talk and hear.
· Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, bodily fluids, etc.
1. Fulfill patient care responsibilities as assigned that may include checking schedules and organizing patient flow to ensure patient visits are started in a timely manner; greet and escort patients to exam rooms; prepare for the provider-patient encounter by obtaining a comprehensive health history and vital signs; perform required screenings per established guidelines.
2. Maintain accurate documentation in the patient’s electronic health record based on established documentation procedures.
3. Assist in telephone follow-up with patients as directed by the provider or nurse manager.
4. Under the direction of the provider and/or nurse manager, assists with patient health education and follow-up on established patient plan(s) of care
5. Complete in a timely manner, the assigned clinic maintenance tasks including but not limited to the following: setting up instruments and equipment, running tests and controls on equipment, cleaning exam/procedure rooms and documenting completed tasks based on clinic protocol.
6. Fulfill clerical responsibilities as assigned including but not limited to the following: obtaining lab/X-ray reports, hospital notes and referral information. Complete forms/requisitions as needed; verify insurance coverage and patient demographics.
7. Assist provider with various procedures and accurately document results of completed procedures.
8. Keep supplies ready by inventorying stock, placing orders, and verifying receipt of supplies.
9. Keep equipment operating by following operating instructions: troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
10. Maintain safe, secure, and healthy work environment by following and enforcing established policies and procedures.
11. Maintain patient confidentiality and protects operations by keeping protected health information confidential and secure.
12. Participate in mandatory in-services and drills, attends staff meetings and other training, including appropriate age specific educational training offered on regular basis for professional development.
13. Maintain strict adherence to infection control guidelines established by the organization.
14. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
15. Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
16. Perform others duties as assigned.
CRCHC Core Requirements
1. Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
2. Caring and Compassion – We provide empathetic comfort to those in distress and share kindness in all interpersonal interactions.
3. Respectful Communication – We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.
4. Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.
5. Accountability – We accept our individual and team responsibilities and we meet our commitments. We take responsibility for our performance and actions.
6. Customer Safety – We recognize and correct potential hazards to protect ourselves and our customers.
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