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Chief Program Officer




North Carolina Community Health Center Association


Raleigh, North Carolina • Wake County

Date Needed:

December 31, 2020

Organization Website:

Type Of Position:

Full Time

Education Required:


Experience Required:

5-10 year(s)

Date Of Job Posting:

December 08, 2020

Job Description:


The Chief Program Officer (CPO) will serve as a critical member of the executive management team. In collaboration with the Chief Executive Officer (CEO), the CPO will articulate and implement the strategic vision and leadership of the Association; oversee a significant portfolio of grant programs and related member services; evaluate the effectiveness of programs; assist our members’ health centers along the continuum of the Bureau of Primary Health Care (BPHC) program compliance to operational excellence; help to promote and diversify funding at an organization with a healthy mix of government and private philanthropic funding; and increase revenue by identifying profitable business opportunities and developing long-term growth strategies. The CPO should also be able to assess business risks by analyzing financial, statistical, and economic data.



·        In coordination with the Chief Executive Officer and executive team, play a key role in the overall development, strategic planning, service delivery, and management of the Association across multiple sites.

·        Participate in the budget development process and maintain a high level of fiscal responsibility.

·        Support fund development efforts through the promotion and execution of NCCHCA’s annual conferences, proposal writing and partnering with the CEO to steward funding relationships.

·        Coordinate with the Chief Operations Officer (COO) on developing new program ideas and pilot projects, including integrating successful pilots into the Member Services Department.

·        In partnership with the CEO and COO, implement NCCHCA’s strategic plan, as well as develop and implement new initiatives that reflect the organization’s mission.

·        Serve as liaison to key government agencies and federal partners, including NC DHHS, NACHC, and HRSA.

·        Monitor emerging needs among NCCHCA’s member health centers.

  • Identify opportunities to partner with vendors to grow the Association’s Group Purchasing Organization.
  • Strengthen existing partnerships between the public, affiliate organizations, and/or business partners.
  • Develop and organize new business development initiatives.
  • Collaborate with the communication and marketing department to ensure proper branding.

·        Serve as an internal consultant on operational and program compliance issues

·        Utilize the BPHC compliance and grant condition report and develop individualized recommendations for health centers to progress beyond minimum program requirements.

·        Work hands on, frequently on-site, with health centers to improve administrative, operational, and finance systems to:

o   Perform RCM audits for health centers with individualized recommendations.

o   Perform Operational Excellence Assessments with individualized recommendations.

o   Conduct on-site revenue maximization assessments around processes from front office to back office.

o   Work with health centers to develop appropriate and effective staffing profiles, services, hours of operation, and schedules. Support health centers in process improvement initiatives to improve practice management systems.

o   Assist health centers in developing relationships with local hospitals and health providers for privileging, admissions, and coordinated systems of care.

o   Support health centers in the establishment of contracts and affiliation agreements for services in the community.

o   Connect health centers to resources for developing and implementing financial management and control policies such as the development and implementation of sliding fee discount policies and programs and revenue cycle management including budgeting, billing, and collections.

·        Oversight of the Human Resource, Chief Financial Officer, and Practice Manager Workgroups.

·        Oversight of the Training and Technical Assistance Department and the Group Purchasing Organization.


Minimum Qualifications (Degrees/Certificates)

·        Bachelor’s degree in public health, health administration or related field; Master’s Preferred.

·        Five years of operations experience in community health, public health, hospitals, or related service.

·        Thorough understanding of FQHC clinical, administrative, and finance systems and best practices.

·        Ability to examine health center finances, audits, operational plans, appointment schedules, and practice management systems and prepare written recommendations.

·        Ability to translate policy and industry trends into programs and services.

·        Demonstrated ability to work with customer/client groups and/or experience in membership organizations.

·        Excellent written/verbal communication and problem-solving skills.

·        Must be flexible, self-motivated, able to prioritize multiple tasks.

Knowledge, Skills and Abilities

·        Must be proficient in MS Word, Excel, and PowerPoint software programs.

·        In-depth understanding of Medicaid and Medicare programs and policies.

·        Excellent verbal and written communication skills required.

·        Persuasive and strong business acumen.

·        Adept at negotiating sound business deals.

·        Demonstrated ability to work as a team member and work effectively with diverse populations.

·        Ability to manage multiple projects simultaneously.

·        Excellent written/verbal communication, problem solving skills, and attention to detail.

·        Excellent interpersonal and negotiation skills.

·        Ability to respond appropriately and professionally to staff and members of the public, in person and on the phone.

·        Ability to work well in a fast-paced environment, juggle many priorities, and handle stress in a professional and positive manner.

·        Ability to keep and maintain confidentiality.

·        Ability to travel out-of-town, by air, and overnight.

·        Ability to operate and foster a participatory, open, and flexible work environment.

·        Demonstrated awareness of, and value for, cultural competence in task implementation.

·        Commitment to social justice.

Supervisory Responsibilities

·        Model the highest standards of conduct, integrity, and performance.

·        Diligently work toward the mission, vision, and values of the organization.

·        Develop a spirit of cooperation and teamwork with all NCCHCA employees and members.

·        Take action to ensure compliance with policies and procedures.

·        Set example by assuring timely writing and accurate reporting on all required documents.

·        Empower others by sharing responsibility to encourage a deep sense of commitment and ownership.

·        Use leadership position to set positive, attainable expectations, objectives, and goals for others within the organization.

·        Allow direct reports to take reasonable risks and accept accountability for their actions.

·        Work for solutions that generally benefit all involved parties.

·        Demonstrate creativity and innovation.

Physical Demands

·        Consistently working at desk in front of computer monitor, significant typing and data entry, majority of the day is spent indoors and sitting.

Work Environment

·        Typical office environment

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

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