EPIC Support Analyst/Trainer

Position Summary:
This position is to manage and support an OCHIN/EPIC System within Triad Adult and Pediatric Medicine (TAPM). This position will bridge the gap between clinical and technology to ensure patient data is accurate, reliable, and accessible, ultimately improving patient care and healthcare delivery. This is a 100% onsite position.

JOB RESPONSIBLITES:
• Exhibit effective and engaging training sessions to diverse audiences including management staff, nurses, medical assistants, patient services staff, ancillary support staff, medical providers, nurse practitioners, outside community agencies, and physician assistants.
• Serve as primary resource for the OCHIN/EPIC System.
• Plan, schedules, and presents end-user education for the OCHIN/EPIC System.
• Evaluate, monitor and completes OCHIN/EPIC and IT helpdesk tickets.
• Conduct OCHIN/EPIC training classes on an as needed basis and provides one-on-one support to staff.
• Analyze data from the OCHIN/EPIC System to identify trends, improve processes, and support data-driven decision-making.
• Recognize and resolve system issues to optimize clinical workflows.
• Assign and distribute E-learnings on OCHIN/EPIC modifications and changes.
• Subject matter expert to ensure training quality and consistency for the OCHIN/EPIC System.
• Collaborate with core staff and able to work cross-functionally with multiple layers of the organization.
• Ensure all users are properly trained and able to demonstrate proficiency in the OCHIN/EPIC System prior to gaining access to the production environment.
• Provide login labs for end-users upon completion of their training, providing system credentials, supporting initial login, and verifying correct system access.
• Develop and present oral and written communications to Management staff and other department heads.
• Design and develop a methodology for tracking and reporting end-user training statistics (e.g. attendance, competency, success rate, etc.)
• Coordinate logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training, clean-up, etc.
• Communicate operational and project issues to appropriate management.
• Demonstrates consistent compliance with the enterprise’s defined cultural behaviors (Integrity, Outstanding Service, Innovative Climate, Caring Spirit and Financial Viability)
• Help identify and document workflows.
• Assessing the scope and impact of the OCHIN/EPIC System.
• Performs other duties and responsibilities as assigned.

EDUCATION:

Bachelor’s degree in education, healthcare and/or other technical field. Four or more years of experience in clinical support and maintaining an OCHIN/EPIC System. An equivalent combination of education and experience may be considered in an Ambulatory Healthcare setting. Certifications and knowledge of OCHIN/EPIC is a definite plus.

REQUIREMENTS:
• On-call and must be willing to travel to remote sites