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Front Office Associate-Medical (Bilingual)

Category

Administration

Organization:

Carolina Family Health Centers

Location:

Wilson, North Carolina • All Counties

Date Needed:

February 28, 2021

Type Of Position:

Full Time

Education Required:

High School / GED

Experience Required:

1-2 year(s)

Date Of Job Posting:

February 01, 2021

Job Description:

FRONT OFFICE ASSOCIATE (BILINGUAL) (FLOATER) – WILSON COMMUNITY HEALTH CENTER

Wilson Community Health Center is hiring for a bilingual Front Office Associate-Medical. This position will be FLOATING between the Front Office and the Covid-19 Triage Hotline.

This position supports the Mission, Values, and Vision of Carolina Family Health Centers, Inc. Under the direct supervision of the Chief Operating Officer, the Front Office Associate will interact with our patients in a courteous and professional manner in person or by phone. The position will also serve the patient and the Center by providing scheduling, reception, registration, and exit services. During the time when working in the Covid-19 Triage Hotline call center, the position will answer calls, retrieve voicemail messages, assist the medical provider during triage with Spanish speaking callers, scan registration forms, and work the queue in the electronic health record system.

Minimum Qualifications:
High school diploma or GED.
Bilingual in Spanish.
Minimum two years of experience in a similar environment.
Must be detail oriented and organized, with the ability to multi-task.
Effective communication and interpersonal skills.
Team oriented.
Basic computer skills.
Familiarity with medical terminology is preferred, but not required.
Must pass the Carolina Family Health Centers, Inc. Spanish Interpreter Test.

Physical Requirements:
Majority of the time spent sitting, data entry, some walking, reaching, and minimal lifting.

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