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IT Technical Support Specialist – Watauga




Appalachian District Health Department


Jefferson, North Carolina • Ashe County

Date Needed:

December 14, 2021

Organization Website:

Type Of Position:

Full Time

Education Required:


Experience Required:

3-5 year(s)

Date Of Job Posting:

November 22, 2021

Job Description:

This position is hired through our staffing partner, NC Alliance for Public Health Agencies and is time-limited through June 30, 2022
with the opportunity to be extended as funding is available.
DATE: September 27, 2021
POSITION: IT Technical Support Specialist
LOCATION: Based at the Watauga County Health Department, but will routinely travel throughout the District as work priorities
SALARY RANGE: Minimum starting $20/hour; salary negotiable depending on qualifications and experience

JOB DESCRIPTION: This position exists to serve as the first line of support responding to support requests from the AppHealthCare Helpdesk. This position is responsible for PC and peripheral device setups and installations. This position also installs, upgrades and configures software.

Associates degree in computer science, electronics or related field supplemented by a minimum of 3 years of experience and/or training that includes PC repair and installation, network configuration, software installs, systems troubleshooting and managing devices on a Windows domain using Active Directory; or an equivalent combination of education, training, and experience.

KNOWLEDGE, SKILLS, ABILITIES: Provides help desk services covering a wide variety of technology needs with a strong customer service approach. This position will require knowledge in installs of software on computers, initializing systems, installing and upgrading vendor application software, updating operating systems, and applications. Responds to internal staff concerns and questions; refers concerns and questions to IT Director as needed. Assists with training for employees on new and existing computer
hardware and software, computer applications, and telecommunications equipment. Assists in coordination to implement PC technologies. A successful candidate must be able to interact professionally with a focused attention to equipping team members with the tools needed for their work.  Must be physically able to operate a variety of computers and their peripheral equipment. Must be able to exert up to 50lbs of force occasionally and or a negligible amount of force frequently or constantly to lift, carry, push, pull or
otherwise move objects. Physical demands are in excess of those for sedentary work. Light work usually involves walking or standing for periods of time. Possession of a valid driver’s license and vehicle for travel.

It will require flexibility, high energy, and good coordination/organizational skills. The position will require the person hired to build relationships across the district. A positive, energetic, team player is required.

CLOSING DATE: Until Filled
APPLICANTS PROVIDE:  A cover letter and resume

Inquiries about the position should be directed to:
Tommy Havelos, IT Director (no phone calls, please)

Submit required materials via email to: and cc
Mailed copies of materials may be sent to:
AppHealthCare Business Office
Attention: Human Resources, IT Support Specialist
PO Box 309
Sparta, NC 28675

“This institution is an equal opportunity employer and provider”

157 Health Services Road 157 Health Services Road 413 McConnell Street 126 Poplar Grove Connector
PO Box 309 PO Box 309 PO Box 208 PO Box 307
Sparta, NC 28675 Sparta, NC 28675 Jefferson, NC 28640 Boone, NC 28607
336-372-5641 336-372-5641 336-246-9449 828-264-4995
336-372-7793 Fax 336-372-7793 Fax 336-246-8163 Fax 828-264-4997 Fax

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