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MedNorth Health


Wilmington, North Carolina • New Hanover County

Date Needed:

April 01, 2020

Organization Website:

Type Of Position:

Full Time

Education Required:


Experience Required:

1-2 year(s)

Date Of Job Posting:

March 03, 2020

Job Description:

SUMMARY: The clinical behavioral health care manager is a core member of the collaborative care team which includes the patient’s medical provider and psychiatric consultant, as well as the larger primary care team. The clinical behavioral health care manager is responsible for assisting with integration of patient care including assessing, treating, and referrals for substance use disorders, mental and physical health care needs and working with the patient ‘s care team. The clinical behavioral health care manager provides clinical behavioral health services in a manner that upholds MedNorth Health Center’s mission and quality standards, resulting in better patient outcomes and overall patient satisfaction.

PRIMARY DUTIES and RESPONSIBILITIES include the following: (other duties may be assigned)
Corporate Compliance: It is an essential job element that everyone be compliant with the full law and fully cooperate with the compliance program without fear of retaliation from the organization.


ADMINISTRATIVE RESPONSIBILITIES include the following: (other duties may be assigned)
1. Conduct new patient visits and Comprehensive Clinical Assessments (CCAs).
2. Provide crisis interventions by being immediately available to the health center staff during work hours in the event of a psychiatric emergency. Participate as a member of the health center staff in the event of any other kind of emergency
3. Provide brief behavioral interventions for patients using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, DBT, CBT, solution focused interventions, Triple P, and other interventions as appropriate, including:
• Consult with primary care team to enhance understanding of patient, provide support for treatment planning, and assist in the implementation and monitoring of biopsychosocial treatment plans.
• Strength-based assessment, diagnosis, and treatment plan development
• Psychoeducation for patients and their support systems
• Medication adherence counseling and disease self-management
• Brief problem solving cognitive intervention aimed at modifying negative thinking and promoting self-efficacy
• Self-care plan development and skills training to facilitate improved coping, distress tolerance, stress reduction, and relaxation
• Substance use/abuse evaluation, identification of maladaptive coping strategies, and development of harm reduction strategies

4. Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment), and facilitate patient engagement and access to resources and follow-up care.
5. Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
6. Coordinate care of patients with health center primary care staff. Identify, refer, and advocate for patients needing specialty behavioral health services and other services as needed.
7. Participate in regularly scheduled (usually weekly) caseload consultation with members of patient care team.
8. Complete all required documentation as needed and required: including assessments, progress notes, billing and all phone and face to face encounters.
9. Participate in community collaborative and meetings.
10. Work with homeless population to ensure access to medical and mental health services as well as linking to community resources.
11. Implement and facilitate psychotherapy and psychosocial groups to address child behavioral issues, chronic pain, chronic disease management, behavioral health or substance use disorders.
12. Participate in behavioral health trainings and conference
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge skills, and/or ability required:

• Master’s Degree in Human Services Field, LCSWA, LCSW preferred
• One year of training or experience in Social Work, Psychology, Substance Abuse and/or Medical Field preferred.
• Bi-lingual Spanish speaking preferred


• Demonstrated ability to collaborate and communicate effectively in a team setting.
• Ability to maintain effective and professional relationships with patients and other members of the care team.
• Experience with screening for common mental health and/or substance abuse disorders.
• Ability to conduct assessments and brief clinical interventions.
• Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders, when appropriate.
• Ability to effectively engage patients in a therapeutic relationship , when appropriate.
• Ability to work with patients by telephone as well as in person.
• Experience with assessment and treatment planning for common mental health and/or substance use disorders.
• Eligible for Certified Substance Abuse Counselor, to the North Carolina Substance Abuse Professional Practice Board (NCSAPPB).
• Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).
• Basic knowledge of psychopharmacology for common mental health and substance abuse disorders that is within appropriate scope of practice for type of provider filling role.
• Knowledge of community resources and outlets for patients

ESSENTIAL TECHNICAL/MOTOR SKILLS: Medical terminology, accurate keyboarding skills, ability to process work error free — Ability to use standard office equipment, including computers, photocopiers, and facsimile machines — Ability to learn, understand, and use Internet insurance eligibility systems

INTERPERSONAL SKILLS: Excellent interpersonal and customer service skills -­ Excellent telephone etiquette — Teamwork and communication skills essential — Treat all patients, co-workers, and managers with courtesy and respect

MENTAL ABILITIES: Cognitive reasoning — Clear thinking in high-pressure situations — Ability to prioritize and withstand pressure of continual work with variable requirements — Ability to concentrate and maintain accuracy despite frequent interruptions — Critical thinking and organization skills, problem solving, and reasoning capabilities

LANGUAGE SKILLS: Ability to speak English fluently — Spanish speaking or another language is a plus


PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 20 pounds.

The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors).

WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters’ while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Inside a multi-cultural medical/dental clinic, which delivers comprehensive health care services, including HIV/AIDS treatment to the disadvantaged poor and underserved — The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud — Children crying and screaming — Loud talking patients — Patients speaking multiple languages at the same time — Loud speaker and/or paging — May be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure

This job is a bloodborne pathogens risk category III position.


The employee is expected to attend work on a daily basis and to be at work on time.

The employee is expected to be a team player.

The employee is expected to report absences m accordance with personnel policies and procedures.

The employee’s work IS expected to be accurate, neat, and thorough, and completed on time.

The employee is expected to have a positive attitude, be cooperative, and considerate of others.

The employee is expected to be dependable and IS expected to accept responsibility for assignments and duties given.

The incumbent is expected to dress and act in a professional manner and to adhere to all safety standards.

The employee is expected to participate in staff meetings, be courteous and polite with patients and other staff.

The employee is expected to maintain confidentiality

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