Western North Carolina Community Health Services (WNCCHS)
Asheville, North Carolina • Buncombe County
January 08, 2024
December 12, 2023
Health Center Manager – Buncombe and McDowell Counties
Western North Carolina Community Health Services (WNCCHS) is growing!
The Health Center Manager will be integral in planning, implementing, and expanding the available services for our regional health centers:
McDowell Health Center at 136 Creekview Court, Marion, NC, 28752
Hominy Valley Health Center at 1914 Smokey Park Highway, Candler, NC 28715
Do you have a passion to support the medical needs of the underserved?
Work in the rewarding community health care environment.
WNCCHS is a Federally Qualified Health Center (FQHC). As we continue to grow to meet patient demand, we are seeking a full-time Health Center Manager (HCM) who finds passion in caring for the underserved and enjoys the rewards of making a difference in multi-cultural communities.
Reporting to the COO, the HCM is responsible for the delivery and oversight of all medical patient care services within the health center, maintaining broad responsibilities for all medical and non-medical administrative functions and overseeing all aspects of practice operations including financial performance. The HCM will manage all clinical operations and supervise non-provider staff in Marion our two regional locations.
The HCM will work collaboratively with WNCCHS’s senior management team to develop the health center’s budget. In partnership with providers, administrative staff, and clinical staff, develop, and implement programs that promote convenient and prompt access to primary care and/or specialty services in the given region.
RESPONSIBILITIES- Includes but not limited to the following:
Ensure the delivery of exceptional patient care
Create a positive and supportive environment
Manage all front and back-office operations within the health center including the direct supervision of clinical and non-clinical staff.
Demonstrate responsiveness to the needs of providers by re-designing processes to minimize provider downtime, optimize schedules, create a patient-friendly environment, and ensure appropriate staffing.
Be a visible presence in the local community representing WNCCHS and promoting awareness of services offered at the health center. Develop partnering relationships with community agencies and participate in community events to engage potential patients and families and introduce services.
Cultivate an open, honest, team-oriented, and healthy work culture. Respond to the concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed.
Analyze and ensure efficient workflow and develop/implement improvements across clinical operations. Monitor daily operations including patient access, no-shows, patient volumes, staffing levels, front/back-office processes, etc. and adjust as needed to improve efficiency and effectiveness of all clinical operations.
Monitor key performance indicators and implement performance improvement initiatives to enhance patient service, delivery of clinical care, staff/provider communication and overall efficiency of the operation.
Proactively identify and implement opportunities to improve both clinical and administrative workflows, procedures, and operational performance. Actively seek staff and provider buy-in for change by implementing new processes in a way that includes their involvement and input.
Coordinate staff training, orientation of new staff and retraining to further the professional development of staff and improvement of patient care delivery.
Communicate action plans for remedying operational problems; monitor and communicate results and adjust implementation efforts as necessary.
Develop and mentor staff into a cohesive team by communicating regularly, observing/improving workflows, soliciting feedback on operational issues, and acting upon concerns. Engage staff through with creative approaches to recognize and reward performance and teamwork.
Lead the recruitment, selection and on-boarding of support staff. Ensure appropriate and timely training is provided to newly hired staff to support optimal performance. Actively work to develop the skills and competencies of clinical and non-clinical staff to build capability.
Maintain a professional working environment throughout the health center and conduct regular staff meetings.
Create proposals, business plans and proformas to support future plans and expansion of services.
Develop and monitor and adhere to an annual budget for health center operations.
Minimum of five (5) years practice management experience
Minimum of two (2) years supervisory experience
Bachelor’s degree in business, healthcare administration, and/or nursing.
Master’s degree in business, healthcare administration and/or public health preferred.
Familiarity with role of FQHC in the community is preferred.
Additional skills required: Understanding of medical office operations, performance improvement and clinical best practices within primary care including optimization of schedules and staff. Proven proficiency in supervising, coaching and mentoring staff. Working knowledge of EHR software (EPIC highly desirable) and in optimizing workflows.
Competitive health plans for employees and dependents including medical, dental, vision, and telehealth
Two (2) Floating Holidays
Ten (10) Paid Holidays
Accrued PTO (total of 156 hours in 1st year)
Employee Assistance Network
No weekends or holiday work required
FINANCIAL WELL-BEING BENEFITS
403b Retirement Savings with Match
Employer Paid Short/Long Term Disability Insurance and Life Insurance
HRSA and Public Non-Profit Student Loan Forgiveness
CAREER GROWTH BENEFITS
Monthly Staff Meetings and Training
Relias Learning Management System (LMS)
Continued Medical Education (CME) & Continuing Education (CEU)
Epic Electronic Health Records (EHR)
Supportive of Diversity, Equity, and Inclusion.
Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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