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VP of Clinical Operations



North Carolina Community Health Center Association


Raleigh, North Carolina • Wake County

Date Needed:

May 21, 2021

Organization Website:

Type Of Position:

Full Time

Education Required:


Experience Required:

5-10 year(s)

Date Of Job Posting:

April 20, 2021

Job Description:


The VP of Clinical Operations will coordinate the medical programs of the North Carolina Community Health Center Association (NCCHCA), NCCHCA’s Health Center Controlled Network (HCCN), the Carolina Medical Home Network-Independent Practice Association (CMHN IPA), and the CMHN Accountable Care Organization (CMHN ACO). The VP of Clinical Operations will provide technical assistance and arrange trainings for community health center clinicians and clinical support staff to ensure quality of care, improve health status outcomes, and reduce health disparities to better position health centers for value-based care. The VP of Clinical Operations will develop clear and continuous forms of communication with CHC clinicians and relevant federal, state, regional, and university partners and facilitate collaborative relationships.

Minimum Qualification Requirements

  • BSN with a MBA or a Doctorate in Health Administration, Preferred DO, DDS, DMD, PharmD, PA, NP, or MSN licensed to practice in North Carolina
  • A minimum of five years supervisory experience or in a leadership role
  • Demonstrates leadership and coaching/facilitation skills
  • Demonstrates analytical, project management, and organizational skills
  • Demonstrates strong interpersonal, teamwork, communication, verbal, and written skills
  • Demonstrates ability to engage in collaborative QI/PI efforts focusing on community, population, and social welfare points of view
  • Quality improvement expertise
  • Grant writing and grants management experience Ability to work across systems (internal and external)
  • Understanding of FQHCs including Bureau of Primary Health Care (BPHC) requirements
  • Understanding of health care systems, Medicaid Managed Care, value-based care, and other payer/performance structures.

Knowledge, Skills and Abilities

  • Expertise in clinical operations – demonstrated ability to effectively manage projects and people. Proactive problem-solving abilities and follow-through
  • Strong communication and presentation skills
  • Demonstrates strong written and verbal communication skills and ability to relay vision/strong sense of department organization processes to management and staff
  • Experience leading a rapidly changing organization and integrating new personnel, as well as ability to evaluate and resolve complex problems
  • Must have a thorough knowledge of clinical research concepts, practices, guidelines regarding drug development phases, clinical trials, clinical study design, and data management methods.
  • Self-motivated to maintain expertise in regulatory requirements and guidance to ensure that Clinical Operations remains compliant with regulatory guidelines or laws.
  • Comfortable multi-tasking in a fast-paced small company environment and able to adjust workload based upon changing priorities.

Supervisory Responsibilities

Maintain Expertise in Clinical Topics and Related Areas

  • Serve as content expert for clinical issues in health centers
  • Attend conferences and seminars on topics critical to successful positioning of NC for health care trends and accreditations (such as JC, OSHA, PCMH, payment reform)
  • Maintain expertise in disease management and treatment for predominant healthcare issues in CHCs Perform environmental scans and notify health centers of emergent and critical issues.
  • Perform environmental scans and notify health centers of emergent and critical issues

Promote NCCHCA and NC FQHCs

  • Maintain relationships with national, regional, state, and/or local organizations
  • Promote NC FQHCs and NCCHCA clinical quality through presentations and publications
  • Provide technical assistance for PCMH and Meaningful Use
  • Serve as health center representative on stakeholder advisory boards and committees

Develop and Manage Clinical Programs

  • Identify funding opportunities for clinical programs at NCCHCA and within health centers
  • Identify opportunities with external partners for clinical and quality programs
  • Build strategic partnerships with stakeholder, safety net, and other relevant organization
  • Serve as a liaison between health centers and academic centers seeking research partners
  • Identify grant opportunities that align with HHS, HRSA, and NCCHCA strategic priorities
  • Develop or assist with grant and proposal writing
  • Represent all aspects of Clinical Operations and provide updates as required to the Executive Committee, Project Teams, Board of Directors, and other key internal stakeholder
  • Lead & mentor Clinical Operations staff to support successful internal training and its implementation, and serve as an advocate for professional development of Clinical Operations staff
  • Collaborate with nursing leadership, medical directors, and executive team to identify and implement product and equipment standardization to achieve cost savings while maintaining/improving the quality of care
  • Oversee, participate in, and/or work directly on Clinical Operations activities to accomplish Clinical Operations goals

Essential Functions


  • Communication – internal and external
  • Increased vision/recognition of clinical expertise internally (including FQHC members) and externally
  • Quality improvement and making data driven decisions using shared decision making
  • Understand and act on member FQHC needs
  • Identify additional positions/expertise needed, understand workforce gaps and duplication
  • Develop plan for regional team approach in alignment with CEO’s vision
  • Develop process to ensure new projects meet organizational priorities and align with other work
  • Other duties as assigned

Physical Demands

  • Consistently working at desk in front of computer monitor, significant typing and data entry, majority of the day is spent indoors and sitting.



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