Clinical Programs Director

Summary

The Clinical Programs Director (CPD) at the North Carolina Community Health Center Association (NCCHCA) serves as the state level clinical representative for North Carolina’s Federally Qualified Health Centers (FQHCs). This position plans, implements and coordinates NCCHCA’s activities in support of FQHCs clinical issues in keeping with our mission to “promote and support community-governed health care organizations and the populations they serve.”

The Clinical Programs Director provides technical assistance and arranges trainings for Federally Qualified Health Center providers and clinical support staff to ensure quality of care, improve health status outcomes and reduce health disparities to ensure health centers are well positioned for value-based care. The CPD will develop clear and continuous forms of communication with FQHC providers, relevant federal, state, regional and university partners, and facilitate/maintain collaborative relationships. The CPD will have an entrepreneurial spirit and grow the number of FQHC members served with an aspiration of providing defined care coordination services to providers outside of NCCHCA’s current scope as approved by the CEO.

The CPD serves as a member of NCCHCA’s Leadership Team, supervises all clinical staff, and ensures that clinical grant deliverables and member needs are met. This position will lead the clinical department staff to ensure excellence in meeting HRSA expectations, while having a strong vision for future clinical business development (ex. fee for service options, care management, team-based care etc.) in alignment with CEO/Board priorities, while working to increase visibility and recognition of NCCHCA clinical services beyond being a ‘gatekeeper’ to member FQHCs. The Clinical Programs Director will work to integrate a clinical presence in other NCCHCA departments – working across silos and funding.

Minimum Qualifications (Degrees/Certificates)

• Nursing license or degree in another clinical field required
• Master’s Degree in Public Health or health-related field or bachelor’s degree with 5 years’ experience in patient care; experience in a Federally Qualified Health Center preferred
• Excellent written, verbal and presentation skills
• Able to work independently, manage time and produce deliverables
• Proficient in computer use – including but not limited to word processing, spreadsheets, email, databases, and internet searches
• Able to communicate effectively
• Self-directed and function independently while participating in and building a team environment
• Able to travel in state and out of state, by car or airplane, on a regular basis
• Valid, unrestricted driver’s license

Preferred Qualifications and Abilities

• Strong leadership skills with management/supervision experience
• Quality improvement expertise
• Grant writing and grants management experience
• Ability to work across systems (internal and external)
• Understanding of FQHC’s including HRSA requirements
• Understanding of health care systems, Medicaid Managed Care, value-based care and other payer/performance structures
• Experience with electronic health records (EHR)

Priorities:

• Communication – internal and external
• Increased vision/recognition of clinical expertise internally (including FQHC members) and externally
• Quality improvement and making data driven decisions using shared decision making
• Understand and act on member FQHC needs
• Identify additional positions/expertise needed, understand workforce gaps and duplication
• Develop plan for regional team approach in alignment with CEO vision
• Develop process to ensure new projects meet organizational priorities and align with other work
• Consider integrating behavioral health and community health worker into the clinical department

Supervisory Responsibilities

1. Oversight of NCCHCA Care Management Network

• Develop, implement, and evaluate a Care Management program that addresses the triple aims: improving patient experience, improving the health of populations, and reducing the per capita cost of health care.
• Responsible for coordination of care across the continuum and population health management, for low, medium, and high-risk patients.
• Provide coordination of care and services through the management a team of care coordination staff, including nurses, professionals, and clerical staff.
• Work closely with Managed Care team and staff in ambulatory environment.

2.  Address training needs of providers and clinical staff at Federally Qualified Health centers.

• Conduct on-going environmental scan of clinical training needs assessment survey of NC FQHCs.
• Identify and disseminate information on training opportunities.
• Use NCCHCA conferences to provide updates on standards of care, emerging issues, and other critical topics
• Provide access to trainings as appropriate for items such as blood- borne pathogens/ OSHA, HIPAA and Risk Management.
• Identify and develop new methods and venues for providing training

3. Assist health centers to implement clinical quality activities/programs and disseminate results.
4. Integrate quality as an agenda item for clinical workgroup meetings
5. Disseminate benchmarking criteria and promote the integration of various measures into health center quality efforts
6. Disseminate information via listserv, newsletter & website, and other vehicles as appropriate
7. Incorporate data driven quality improvement through NCCHCA analytics and other available data platforms to address population health
8. Assist health centers to use data to improve health outcomes and reach Healthy People 2030 targets
9. Assist health centers to meet HRSA Health Center Program Requirements
10. Maintain expertise in clinical topics and related areas. Serve as content expert for clinical issues in health centers.
11. Attend conferences and seminars on topics critical to successful positioning of NC for health care trends and accreditations (such as JC, OSHA, PCMH, Payment Reform)
12. Maintain expertise in disease management and treatment for predominant healthcare issues in CHCs
13. Perform environmental scans and notify health center of emergent/urgent/critical issues
14. Promote NCCHCA and NC FQHCs
15. Maintain relationships with national, regional, state and/or local organizations.
16. Promote NC FQHCs and NCCHCA clinical quality through presentations and publication.

17.  Provide technical assistance for PCMH and Meaningful Use.

18.  Serve as health center representative on stakeholder advisor boards and committees.

19.  Support for clinical work groups

• Ensure support is provided to Medical Directors, Pharmacy Directors, Dental Directors, Diabetes/ADA work group and Quality Improvement work groups
• Ensure support of Behavioral Health work group for integration of care into primary health care and opioid and emerging issues

20.  Develop and manage clinical programs.

• Identify funding opportunities for clinical programs at NCCHCA and within health centers
• Identify opportunities with external partners for clinical and quality programs

21. Build strategic partnerships with stakeholder, safety net and other relevant organizations

22. Serve as a liaison between health centers and academic centers seeking research partners

23. Identify grant opportunities that align with HHS, HRSA and NCCHCA strategic priorities.  Develop or assist with grant and proposal writing

24. Perform other duties as assigned

Physical Demands

• Consistently working at desk in front of computer monitor, significant typing and data entry, majority of the day is spent indoors and sitting.

Work Environment

• Typical office environment

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.