Please send your resume and cover letter.

POSITION SUMMARY
The Vice President, Clinical & Quality Improvement provides strategic leadership for quality improvement, clinical transformation, practice improvement, and value-based care initiatives across the North Carolina Community Health Center Association (NCCHCA) and its member Community Health Centers (CHCs).

The VP is responsible for developing and advancing strategies that improve clinical quality, patient outcomes, patient experience, access, operational performance, and value across North Carolina’s community health center network. The position works closely with NCCHCA leadership, CHC CEOs and clinical leaders, Carolina Medical Home Network (CMHN) leadership, and internal teams to identify opportunities for improvement and translate those opportunities into practical, measurable strategies.

The VP provides leadership for NCCHCA’s statewide quality improvement agenda while supporting CMHN’s Medicaid and Medicare value-based care initiatives. This position serves as a strategic advisor, convener, coach, and subject matter expert in quality improvement, healthcare transformation, and performance improvement.

The VP will build and support a culture of continuous improvement, innovation, accountability, collaboration, and patient-centered care. The position will also ensure that quality improvement strategies are aligned with applicable HRSA requirements, state and federal regulations, payer requirements, and recognized quality improvement standards.

ESSENTIAL FUNCTIONS
Strategic Leadership
• Develop and lead NCCHCA’s overall strategy for quality improvement, clinical transformation, and performance improvement.

• Establish priorities, goals, and performance measures for NCCHCA quality initiatives.
• Align quality improvement strategies with NCCHCA’s strategic plan, member needs, HRSA requirements, state priorities, and payer expectations.
• Identify emerging opportunities and challenges affecting quality, access, patient experience, clinical operations, and value-based care.
• Serve as a strategic advisor to the CEO and NCCHCA leadership team on quality and clinical transformation issues.
• Provide leadership and direction to staff responsible for quality improvement and related initiatives.

Quality Improvement & Clinical Transformation
• Lead the development and implementation of quality improvement strategies designed to improve patient outcomes, reduce variation in care, improve access, and enhance patient and staff experience.
• Support health centers in implementing evidence-based practices and effective models of team-based care and practice transformation.
• Promote the use of recognized improvement methodologies, including the IHI Model for Improvement, PDSA cycles, Lean principles, and data-driven decision-making.
• Identify opportunities for improvement through analysis of clinical, operational, and performance data.
• Develop standardized tools, resources, workflows, and best practices that can be adapted across NCCHCA member health centers.
• Support the development and implementation of strategies that advance Patient-Centered Medical Home principles and other models of high-performing primary care.
• Ensure that successful improvement initiatives are evaluated and positioned for broader implementation across the network.

Value-Based Care & CMHN
• Provide strategic leadership for quality improvement activities supporting CMHN’s Medicaid and Medicare value-based care arrangements.
• Work with CMHN leadership and participating health centers to improve performance on quality, utilization, patient experience, and other value-based care measures.
• Monitor and interpret UDS, HEDIS, payer-specific, and other relevant quality measures.
• Collaborate with data, analytics, population health, care management, network, and finance teams to identify opportunities to improve performance.
• Translate payer requirements and performance expectations into actionable strategies for participating health centers.
• Connect quality improvement activities to cost, utilization, shared savings, revenue, and overall value.
• Support health centers in preparing for and responding to changing value-based care requirements.

Member Support & Capacity Building
• Serve as a strategic resource to NCCHCA member health centers on quality improvement, clinical transformation, and performance improvement.
• Work directly with CHC CEOs, clinical leaders, quality leaders, and operational leaders to identify needs and develop solutions.
• Provide coaching, technical assistance, education, and resources to support quality improvement efforts.
• Facilitate NCCHCA quality workgroups, learning collaboratives, and other peer-learning opportunities.
• Promote sharing of successful practices and lessons learned across the health center network.
• Build the capacity of health center teams to sustain quality improvement efforts.

Program & Initiative Management
• Develop and oversee statewide quality improvement initiatives, pilots, collaboratives, and learning networks.
• Establish project goals, measures, timelines, and evaluation strategies.
• Oversee implementation, monitoring, evaluation, and reporting for major quality initiatives.
• Work with staff and health center partners to identify barriers and develop strategies to address them.
• Translate successful pilot projects into scalable models for NCCHCA members.

Data & Performance Management
• Use clinical, operational, and financial data to identify opportunities for improvement and inform strategic decisions.
• Work collaboratively with data and analytics leadership to develop meaningful reports, dashboards, and performance tools.
• Ensure quality initiatives have clearly defined measures, benchmarks, and evaluation processes.
• Translate complex performance data into actionable information for health center and organizational leadership.
• Promote data-driven decision-making throughout NCCHCA and its member network.

Regulatory & Quality Compliance
• Maintain knowledge of HRSA Health Center Program requirements related to quality improvement and quality assurance.
• Ensure NCCHCA quality strategies and resources are consistent with applicable federal and state requirements and payer standards.
• Monitor changes in quality and performance requirements and communicate their implications to NCCHCA leadership and members.

• Support the development of policies, procedures, workflows, and resources related to quality improvement and practice transformation.

Collaboration & External Representation
• Collaborate with NCCHCA and CMHN leadership and internal teams to ensure alignment across quality, network, analytics, population health, policy, and operational initiatives.
• Build strong relationships with health center executives, clinical leaders, quality professionals, and other stakeholders.
• Represent NCCHCA in state and national forums, committees, workgroups, and professional organizations focused on quality improvement, primary care transformation, and value-based care.
• Develop relationships with external partners, health plans, consultants, national organizations, and other stakeholders to advance NCCHCA’s quality priorities.
• Identify and bring forward innovative practices, resources, and opportunities that benefit NCCHCA members.

Team Leadership
• Supervise, mentor, and develop assigned staff.
• Establish clear priorities, expectations, and performance measures.
• Foster a collaborative, inclusive, and high-performing team environment.
• Provide leadership and direction to multidisciplinary teams working on quality improvement initiatives.

Other Duties
• Participate in NCCHCA leadership meetings, board meetings, committees, retreats, and other organizational activities as appropriate.
• Assist the CEO and executive leadership team with strategic initiatives.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS
Education
Master’s degree in healthcare administration, public health, business administration, healthcare management, quality improvement, nursing, or another relevant field, or an equivalent combination of education and significant professional experience.

An MD or DO degree is not required.

Experience

• Minimum of 10 years of progressively responsible experience in healthcare quality improvement, healthcare operations, clinical transformation, population health, value-based care, or a related field.
• Demonstrated experience leading quality improvement or performance improvement initiatives in a healthcare environment.
• Experience working with community health centers, primary care organizations, health systems, clinically integrated networks, accountable care organizations, or value-based care programs strongly preferred.
• Demonstrated experience working with executive-level leaders and multidisciplinary teams.
• Experience with Medicaid and/or Medicare programs strongly preferred.

Certification
Certification or formal training in quality improvement, process improvement, Lean, Six Sigma, IHI Improvement Advisor, or a related methodology is preferred.

KNOWLEDGE, SKILLS & ABILITIES
• Strong knowledge of healthcare quality improvement and performance improvement methodologies.
• Understanding of ambulatory care and primary care operations.
• Knowledge of FQHC operations and HRSA quality requirements preferred.
• Understanding of Medicaid and Medicare value-based care programs.
• Familiarity with UDS, HEDIS, payer quality measures, and healthcare performance metrics.
• Strong data interpretation and analytical skills.
• Excellent project management, facilitation, coaching, and presentation skills.
• Ability to build relationships and influence across organizations and disciplines.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and initiatives simultaneously.
• Commitment to patient-centered care, health equity, quality improvement, and improved outcomes.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to maintain confidentiality and exercise sound professional judgment.

SUPERVISORY RESPONSIBILITIES
Yes. This position provides direct supervision to assigned staff and may provide leadership to multidisciplinary teams working on quality improvement and transformation initiatives.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is:
• Regularly required to stand, sit; talk, hear, and use hands and fingers to handle or feel; and reach with hands and arms to operate a computer and telephone keyboard, and to reach, stoop, or kneel
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required, such as occasionally lifting office products and supplies, up to 20 pounds
• Ability to handle the stress of traveling
• Regular, predictable attendance is required, including quarter-driven hours as business demands dictate.

WORK ENVIRONMENT
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Level of noise typical for the work environment of this job is Moderate – less than 85 decibels (business office with computers and printers and traffic within the receptionist area)
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Position Summary:

The Health Information Clerk & Patient Service Representative plays a dual role in ensuring the efficient handling of patient health information and providing outstanding front-desk administrative support. This individual is responsible for maintaining accurate and confidential medical records, managing release of information requests, and supporting patients through the registration, check-in, and check-out processes.

Job Responsibilities:

Health Information Management:
• Accurately index and file scanned documents into the patient’s electronic medical record (EHR).
• Monitor and process medical record and scanner/filer tasks.
• Request, receive, and scan external medical records (from hospitals or other providers) into the EHR.
• Process and fulfill requests for release of information, subpoenas, or insurance audits while ensuring compliance with HIPAA.
• Verify patient identity and validate authorization for record release.
• Maintain and update the medical records transfer log and “release of information” log.
• Assist the Quality Improvement (QI) department with insurance chart audits.
• Ensure protection and confidentiality of all patient information.
• Perform general clerical tasks and chart assembly as needed.
• Distribute incoming/outgoing interoffice mail, postal mail, and faxes.
• Provide backup support to other sites as needed.
Patient Services Representative:
• Greet and register patients in a professional, courteous, and timely manner.
• Verify and update patient demographics and insurance information.
• Collect co-payments and balances due; provide receipts and balance cash drawer daily.
• Schedule new, follow-up, and recheck appointments per TAPM guidelines.
• Inform patients of financial responsibilities and verify insurance eligibility in coordination with insurance staff.
• Maintain a neat and orderly waiting area; support closing procedures such as turning off equipment and locking the front door.
• Interpret and translate for patients and staff as needed.
• Answer incoming phone calls and direct them appropriately following TAPM phone etiquette.
• Document and route triage calls to the clinical staff.
• Notify the clinical team of patient arrival via tracking system.
• Print immunization records as requested and assist patients with necessary forms or requests.
• Prepare daily reports for “no shows” and coordinate follow-up with community agencies.
• Compile recall list updates and provide reports to supervisor.

Minimum Qualifications:
• High school diploma and one year of medical or general office experience preferred.
• Must be proficient with Microsoft applications.
• Strong interpersonal skills are necessary.
• Must have the ability to plan, organize and complete assignments.
• Must have a working knowledge of computers.
• Must have the ability to deal tactfully with hospital personnel and physicians.
Knowledge, Skills and Abilities:
• Understanding of TAPM’s mission & vision.
• Good communication skills: verbal, listening, interpersonal.
• Organizational skills with ability to multi-task.
• Accuracy with strong attention to detail.
• Problem-solving skills with ability to manipulate schedule as needed.
• Time management and prioritization skills.
• Ability to maintain professional demeanor and appearance.
• Strong patient care/customer service orientation with ability to demonstrate care and patience.
• Positive attitude with ability to work independently and in a team setting.
• Flexibility with ability to adapt to change.

Preparation and Training:
Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).

Position Summary:

The primary purpose of this position is to maintain the patient medical records in an accurate and orderly manner, which is consistent with the policies and procedures established by the organization.

Job Responsibilities:
• Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record.
• Interacts with requestors to identify medical records needed for patient care, review, billing, or release of information.
• Prioritize release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Handles all requests and inquiries for patient health information whether received via mail, fax, phone, or in-person.
• Verifies the patient identity and confirms that the authorization is valid.
• Ensures the requesting party has a legal right to request a patient’s medical information.
• Provide excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• Helps resolve customer service matters in a polite manner.
• Access computerized patient record and/or other computer systems for patient information needed for faxing and for other requestors of the medical record.
• Performs clerical tasks and chart assembly as needed.
• Monitor and process medical record and scanner/filer tasks Protect the confidentiality of patient’s personal, financial, and medical information.
• Enters data into the “release of information” log. Performs other duties as assigned.
• Assist QI department with chart audits from insurance companies.
• Updates Medical records transfer log.
• Request medical records from other doctor’s offices and hospitals, as needed.
• Scan medical histories, lab reports, and other incoming paperwork, denoting appropriate chart number on the items being filed in Electronic Records System.
• Receives and distributes incoming and outgoing interoffice mail and US postal mail.
• Receives and distributes all incoming faxes.
• Backup other sites as needed to account for shortages.
• Process subpoena request for medical records.
• HIPAA compliant
• Performs other duties as assigned.
Minimum Qualifications:
• High school diploma and one year of medical or general office experience preferred.
• Must be proficient with Microsoft applications.
• Strong interpersonal skills are necessary.
• Must have the ability to plan, organize and complete assignments.
• Must have a working knowledge of computers.
• Must have the ability to deal tactfully with hospital personnel and physicians.

Preparation and Training:
Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).

The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner.

Job Responsibilities:
• Greets and registers patients in a polite, prompt, helpful manner.
• Verifies and updates patient information per established patient registration procedures.
• Copies new/updated insurance cards and scans into our electronic health record
• Updates insurance information during the chec1‹ in process
• Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
• Informs patients of payment/financial responsibilities.
• Collects co-payments and amounts due, as applicable; provides each patient a receipt.
• Communicates via patient tracking to nurse’s station that patient is registered and waiting.
• Interprets and translates for fellow employees and patients as needed.
• Follows approved medical group guidelines and appointment scheduling policies and procedures to schedules patients (new and existing) for each practitioner.
• Answers incoming telephone calls and expedites to proper individual.
• Correctly identify him/herself when answering the phone and follow TAPM phone etiquette policy
• Documents triage calls by listing patient name, telephone number, date of birth, and complaints/symptoms or illness; send information to nurse via task
• Maintains the waiting area in neat and orderly fashion.
• Schedules recheck and follow-up appointments, as required at the time of check out.
• Balances cash drawer and verify your insurance forms for the day
• Performs established closing procedures:
• Force close phones as instructed at the Wendover Location Only
• Turns in co-pay money collected
• Gathers documents processed during the day that remain to be filed
• Turns off monitors, copiers, and lights, and locks the front door.
• Prepares reports for all “no shows” and faxes to our community agency for follow up.
• Prepares report for supervisor, including details of all patients on recall list.
• Print immunization records as requested by patients
• Assist medical records, as needed.

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• Abides by all company policies regarding safety/health rules and regulations.
• Prints final daily schedule to verify each patient who was registered and treated.
• Adapts to various situations and adjusts to shifting priorities.
• Performs other duties as assigned

Preparation and Training:
Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver’s license for occasional outside travel.

Blue Ridge Health is seeking a Behavioral Health Medical Director to join our Behavioral Health team.

Medical Degree and Board Certification in Psychiatry Required

What We Offer You:
• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 – (We value a work-life balance!)
• Flexible Schedules Available

What You’ll Do:
The Behavioral Health Medical Director is responsible for managing all BRH clinical operations as they relate to behavioral health and psychiatric prescribers, including MOUD services in behavioral health and in medical clinics (in collaborative partnership with the Associate Medical Officer). Responsibilities include:
• Provides clinical and administrative guidance in psychiatric care for all medical and community-based behavioral health clinics and programs.
• Provides leadership and direction for psychiatric clinical staff. Collaborates with other management staff to improve clinic and service line operations.
• Works closely with CMO and CBHIO to coordinate clinic and service line activities.
• Maintains and renews all required licensure, privileges, and certifications.
• Attends in-service and continuing ed programs as appropriate to maintain a high level of competency in the operation of BRH and to maintain clinical competency.
• Maintains professional affiliations and enhances professional growth and development to keep current in the latest trends in healthcare.
• Works with clinic Practice Managers, BH Director of Practice Operations and BH Clinical Director to support staff development programs for clinical staff.
• Works diligently to promote a cooperative working relationship between Providers, Clinical Support Staff, other BRH employees, and the community.
• Establishes and maintains understanding and cooperation with local organizations to enhance community health. Assists BRH staff in forming collaborative working relationships within the community.
• Participates in the coordination of community agencies and/or resources in providing continuity of care in continuing education programs for BRH staff.
• Promotes BRH and its programs within the community
• A percentage of the Medical Director’s time will be dedicated to direct patient care.

What We’re Looking For:
• Medical degree (MD or DO) from accredited university/medical school.
• Board certification in Psychiatry, or other relevant specialties.
• Preferred three years of clinical experience.
• Experience developing and managing Utilization Review and Quality Assurance Programs.
• An in-depth understanding of and experience with ambulatory clinical operations.
• Knowledge of finance, cost control and patient access enhancements.
• Outstanding communication/negotiations/ leadership skills with clinic and service line staff and members of the community.
• Currently licensed to practice medicine in the state of North Carolina.
• Thorough knowledge of principles and practices of modern medicine.
• General knowledge of state and federal laws pertaining to Community Health Centers and community-based behavioral health.
• Current basic life support (BLS) certification.

About Blue Ridge Health:
At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lincoln Community Health Center, Inc., a federally qualified community health center located in Durham, NC is recruiting for a Practice Manager. Durham is known as the Bull City, the City of Medicine, the Tastiest Town in the South, and the Startup Capital of the South. It’s a two-hour drive from the beach, a three-hour drive from the Blue Ridge Mountains, and is North Carolina’s fourth largest city by population.

POSITION DESCRIPTION/OCCUPATIONAL SUMMARY
Responsible for the daily operations of the clinic and administrative tasks, managing/supervising office staff (PSRs), providing training for new hires, ensuring legal obligations are met, interacting with patients and handling patient complaints and concerns effectively.

MINIMUM QUALIFICATIONS/EDUCATION
Bachelor of Science in healthcare management or healthcare administration, public health or health information management. A master’s degree in public health, health information management and technology, health administration or business administration preferred.
Proven experience working in a managerial position in a clinical or medical setting.
Strong understanding of healthcare administration and management.
Strong leadership, organizational, motivation, time management, training, goal setting and customer service skills with a client focus.
Excellent analytical and problem-solving skills.
Excellent interpersonal, verbal and written communication skills required to effectively communicate with providers, other medical professionals, office personnel and patients.

Computer literacy and knowledge of relevant health care and administrative software.
Understanding of health and safety standards in the medical industry.

EXPERIENCE
Extensive experience working in a managerial position in a clinical or medical setting.
Experience as a Practice Manager or experience in another medical office leadership role.

KNOWLEDGE, SKILLS AND ABILITIES
Ability to establish and maintain effective working relationships.
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others.
Ability to use the computer and learn software programs to document and communicate pertinent information using computer and/or paper documentation tools.
Working knowledge of infection control procedures and safety precautions.
Ability to multi-task remaining focused and organized.
Ability to market the practice to patients and commit to achieving goals related to patient satisfaction.

Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner.

Key requirements for any position are our “Core Values”:
•Courtesy
•Respect
•Quality
•Accessibility
•Teamwork
•Continuous Improvement
•Accountability

LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences

MINIMUM QUALIFICATIONS: Primary source verified Doctor of Medicine of Osteopathy degree and completed residency. A North Carolina privilege license is required by the state of NC and must be posted in the provider’s office.
Controlled Substance Registration Certificate from the Drug Enforcement Administration (DEA certificate) is required and must be kept current. All medical providers shall be board certified or board eligible with certification pending.
Advance Cardiac Life Support certification is required and should be renewed every 2 years.
GENERAL JOB DESCRIPTION: There are administrative and supervisory responsibilities related to Medical Directorship. The Medical Director has primary responsibility for developing and monitoring the goals and objectives of the annual Health Care Plan, supervision of provider staff and oversight of clinical functions. The Medical Director also serves as Laboratory Director and is the direct supervisor of the Lab Supervisor.
Clinical Responsibilities of a staff provider deliver the full range of ambulatory primary care services, including diagnosis and treatment of acute and chronic illness in all age groups, preventative and well childcare, minor surgical procedures, and occasional medical emergencies. The providers are responsible for seeing their scheduled patients as well as providing coverage during the operating hours of the Center, providing telephone consultation as needed, performing administrative tasks associated with the provisions of medical care, participating in quality improvement activities, and providing community service. Medical providers are expected to manage all patients and conditions within the scope of their training and approved privilege.
Essential duties and responsibilities include the following. Other duties may be assigned.
1. Patient Care
a. Assess individual patient conditions utilizing clinical observation, medical record, verbal information, and interaction with patient/family.
b. Identifies the impact of cultural diversity and lifestyle choices on patient condition and makes accommodations for such differences.
c. Demonstrates an understanding of the cognitive, physical, emotional, and chronological maturation process in delivery of services to patients of the age groups served. (Pediatric/Adolescent/Adult/Geriatric)
d. Demonstrates the ability to utilize medical knowledge and sound judgment to appropriately diagnose and treat patients according to the patient’s age, within scope of training and approved privileges.
e. Utilizes medical knowledge and sound judgment to appropriately prescribe medications, within scope of training and approved privileges.
f. Thoroughly and accurately documents the patient encounter and updates pertinent medical record forms, utilizing PFMC approved formats.
g. Appropriately refers patients for subspecialty care as needed.
h. Rotates weekly telephone call responsibility, provides appropriate medical advice by telephone and documents telephone encounter.
i. Documents patient care activities in legible, comprehensive, and accurate manner.
j. Participates in Patient Centered Medical Home Care Team collaboration approach to patient care.

2. Physician Administrative Duties
a. Addresses needs of patients in an accurate, thorough, and timely manner by (1) following up patient calls and taking appropriate action (2) completing patient forms related to medical conditions, care, etc.
b. Reviews and signs dictated notes, lab test results, consult reports, and all other patient information, and takes appropriate action, according to PFMC protocols within established timeframes.
c. Performs chart audits and peer reviews.
d. Supervises midlevel providers and precepts medical students, PA students and NP students.
e. Monitors medical records for completeness and accuracy.

3. Patient Education
a. Ensures learning needs of patients/family are addressed and documented.
b. Assesses the patient’s ability to learn.
c. Selects appropriate teaching method based on age, learning ability, and other pertinent factors.
d. Explains procedures, treatments medication usage as appropriate.
e. Documents teaching and patient/family response to such in the patient medical record.

4. Procedure Execution
a. Performs medical procedures, treatments, and test using skilled technique and following all prescribed safety regulations to ensure accurate results.
b. Routinely takes precautions relative to age, medical history, condition of patient, and type of treatment being given.
c. Operates equipment accurately to perform procedure, adjusting as needed and timing equipment usage properly.
d. Monitors course of procedure to ensure desired therapeutic or diagnostic results are obtained and modify as needed.
e. Provides for patient’s physical needs during procedures to ensure continued comfort and safety.

5. Quality Control/Safety
a. Inspects equipment to ensure its proper functioning.
b. Monitors environment to ensure safety.
c. Reports equipment malfunctions, safety hazards and incidents promptly to the appropriate person.
d. Consistently follows all safety policies and procedures.
e. Utilizes Person Protective Equipment appropriately.

6. Medical Director Duties
a. Oversee and direct all clinical services offered by PFMC. In conjunction with the CNC he
oversees development and revisions as necessary of all clinical systems, policies, and procedures.
b. Establish, negotiate, and review as necessary clinical agreements with hospitals, physicians, and other agencies. Develop pharmacy arrangements as related to sliding fee and develop S/F formulary.
c. Serves as member of the management team of PFMC, offering expertise in the clinical operations of the center in management planning and final decisions.
d. Reports monthly to the Board of Directors regarding clinical activities, goals, and accomplishments, or designates a substitute in his/her absence. Participates in strategic planning for the Center and the Board of Directors.
e. Responsible for developing the Health Center Plan and other clinical components of PFMC’S annual federal grant, as well as monitoring the progress of the Health Care Plan objectives.
f. Recommend to Executive Director needs of the clinical department, including equipment, etc. Oversee selection and purchase of clinical equipment.
g. Participate in recruitment of provider staff and developing retention plan for provider staff.
h. Developing, implementing, and on-going review of peer review processes, patient survey process and other assessment tools as necessary to periodically measure clinical efficiency and effectiveness. Provide continuous monitoring of subordinate staff competency and addressing needs as defined through the monitoring process.
i. Participate in the preparation for Joint Commission surveys and Primary Care Effectiveness Review.
j. Serve as Laboratory Director.
k. Supports the organization’s mission, goals and objectives and provides leadership to accomplish these at the department level.
l. Performs supervisory duties in accordance with the organization’s policies and applicable state and federal funding.
m. Communicates organizational objectives, policies, procedures, and pertinent information to staff. Conduct department staff meetings periodically. Coordinate clinical in-service training.
n. Scheduling of providers and clinical services to best meet the needs of the Center’s patients.
o. Appraises performance, rewards and disciplines employees appropriately as needed.
p. Addresses complaints and concerns and resolves problems within the department, following up as necessary to ensure resolution is achieved.

7. Customer Service (Internal and External Customers)
a. Demonstrates concern for the rights, privacy and confidentiality of patients and others.
b. Understands the urgency of customer needs and responds quickly.
c. Treats all patients in accordance with the Patient’s Bill of Rights.
d. Considers the impact on patients, visitors and peers when acting and conducting one’s own job tasks.
e. Anticipates the needs of the patients, visitors, providers and peers and assists them in a helpful, positive manner.
f. Seeks to solve problems for patients and their families and offers assistance and encouragement to others.
g. Communicates with patients/families, visitors, and coworkers in a courteous and respectful manner.
h. Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels.

8. Teamwork
a. Consistently works in a positive and cooperative manner with other employees in and outside of departmental unit.
b. Values and incorporates the contributions of people from diverse backgrounds; demonstrates respect for the opinions and ideas of others.
c. Assist in training and orientation of new staff.
d. Shares information and own expertise with others to enable them to accomplish goals and objectives.
e. Seeks out opportunities to help rather than waiting to be asked.
f. Assist other team members in the performance of their assignment.
g. Considers the impact of behavior on other staff.

9. Professional Conduct
a. Maintains professional demeanor in all interactions with patients and staff.
b. Functions independently and completes assignments with minimal supervision.
c. Adapts to changes in the work environment.
d. Maintains acceptable attendance record.
e. Observes work schedule by being punctual for shift, observing designated break schedule, and not leaving work area while on duty.
f. Adheres to all applicable Center and department rules, policies, and procedures.
g. Participates in continuing education in-services, staff development and meetings.
h. Has completed annual retraining to include blood borne pathogens, age specific and cultural competency, and safety.
i. Responds positively to constructive criticism from peers and supervisors.

10. Efficiency
a. Completes work in an organized and timely manner.
b. Prioritizes and plans work activities to achieve maximum efficiency.
c. Meets productivity standards.
d. Strives to improve productivity.
e. Minimize non-productive time by filling slow periods with activities such as assisting others, professional development and education, organization of work area, housekeeping, etc.
f. Organize job functions and work area to effectively complete assignments.
g. Manage resources efficiently and works to reduce costs and improve quality.

11. Quality of Work/Problem Solving
a. Demonstrates commitment to excellence by consistently looking for ways to improve and promote quality.
b. Identifies problems in a timely manner and develops alternative solutions to problems.
c. Contribute to Continuous Quality Improvement activities.
d. Reports to appropriate person any conflicting cultural values, ethics, or religious beliefs that may impact patient care.
e. Consistently evaluates work and evaluate if further steps are needed to meet customer/patient/management expectations.
f. Demonstrates sound judgment by taking appropriate actions regarding questionable findings or concerns.

Rural Health Group, Inc, a thriving FQHC located in scenic northeastern North Carolina, is seeking a BC (BE if newer graduate) OB/GYN to provide excellent quality women’s health care at our RHG Family and Women’s Health location in Roanoke Rapids, NC. Position includes outpatient clinic, surgery, and hospital call.

OB/GYN details
OB/GYN providers must be able to obtain privileges at ECU Health North Hospital (formerly Halifax Regional Medical Center) in Roanoke Rapids.
The clinic (1381 Medical Center Drive) is located adjacent to ECU North Hospital: https://goo.gl/maps/XNmxHXkTdjcyhNoL7
Rural Health Group is a separate organization from the hospital – our OB/GYNs have privileges and call there, but it is not a hospital practice. The organization is a 501(c)3 private corporation with a patient-majority board of directors and designated as a Federally Qualified Health Center.
OB/GYNs have one day per week surgery, the rest in outpatient clinic, with four hours of designated administrative time per week. The OB/GYN typically sees 20 patients per day in the outpatient clinic.
The mix of patients (OB vs GYN) fluctuates based on demand/referrals. Deliveries are approximately 25-30 per month for the group. GYN procedures vary based on referrals – we accept patients from internal and external providers. Clinic days are allocated for GYN care and procedures. Procedure appointments are 30 – 60 minutes.
This is a rural, underserved community so there are a number of high risk patients for both OB and GYN
The call schedule will most likely be 1:2 weekdays (8a Mon – 5p Fri) and 1:4 weekends (5p Fri – 8a Mon). The goal is to extend the call rotation to 1:3 weekdays and 1:4 weekends.
Office Staff: RNs/LPNs in the office, RN Case Manager, sonographer, RN Clinical Practice Manager, front desk staff and billing staff
Board certification (or board-eligible if resident) and BLS required; NRP is required for hospital privileges
The hospital does not have DaVinci at this time.
Rural Health Group uses eClinicalWorks (eCW) EMR, the hospital uses EPIC (experience with one or both is a plus, but not required)
Successful candidates will demonstrate the Rural Health Group Core Competencies, which include:
Good Judgment
Communication/Customer Service/Teamwork
Passion
Honesty
Responsibility
Job-Specific Skill Set
RHG is centrally located on I-95, 80 miles north of Raleigh and the Research Triangle as well as 80 miles south of Richmond. Residents enjoy moderate year-round climate with lots of sunshine. The Roanoke Valley, a community of over 56,000 located just south of the Virginia border, is an outdoor paradise with hiking, hunting, fishing, mountain biking and boating.

RHG is a well established, primary care group that started over 40 years ago. We are a Federally Qualified Health Center dedicated to serving our region’s underserved through:
15 FM/IM primary care offices, OB/GYN office, Pediatrics office, and School Based Health Center Program [Outpatient only FM/IM; OB/GYN & PEDS have hospital privileges and call]
3 dental offices [general dentistry/all ages]
4 in-house pharmacies, 340b pharmacy program
Integrated Behavioral Health [Psychologists and LCSWs]
Case Management, Care Managers
Community-Based Outreach Program: Migrant/Seasonal Farm Worker, Health Education, Insurance Outreach
In addition to OB/GYN, our Providers include: Family Physician, Internist, IM/Ped, Physician Assistant, Nurse Practitioner, CNM, Pediatrician, Dentist, Clinical Pharmacist, Psychologist, Licensed Clinical Social Workers
As a Community Health Center, we see anyone – all ages, all backgrounds – with special emphasis on the underserved. We serve people of all insurance statuses: Medicare, NC Medicaid, NC Health Choice, private insurance, and the uninsured.We seek providers committed to a rural practice with the desire to establish roots in the community.

Compensation: W2 preferred; 1099 model considered case-by-case.
Base Salary: The starting salary is negotiable, with a minimum base of $400,000, which can be increased based on experience and qualifications.
Annual 2% COLA + 1% bonus.
Call Stipend: $50,000/year.
Signing Bonus: $40,000–$60,000.
Up to $2,500/month can be taken from the signing bonus early and applied as a residency stipend.
Relocation Assistance: Up to $5,000 in-state and up to $10,000 out-of-state.
Benefits: Regular, full-time employees are eligible to participate in our comprehensive group insurance plans.
RHG pays a significant portion of the “employee only” premium for medical insurance coverage for eligible employees who elect that coverage. RHG also pays all or a significant portion of “employee only” dental and/or vision premiums.
Ancillary policies RHG offers include: short term and long term disability, term and whole life insurance, several AFLAC policies
Malpractice via Federal Tort Claims Act (FTCA).
PTO: 26 days in year, 1 self-care day, 1 personal day + 8 federal holidays
CME: 5 days + $3,000 allowance (reimbursement for license, dues, and subscriptions comes from the CME allowance).
403(b) retirement account with employer contributions beginning at hire
Additional Incentives: Student loan assistance via Public Service Loan Forgiveness (PSLF)
Professional fees and dues are reimbursed
Our provider positions qualify for the National Health Service Corps (NHSC) Scholars, Loan Repayment Program (LRP), and Students to Service (S2S). [2025 HPSA Score = 22]
No outstanding medical student loans? Ask us about a potential state high needs service bonus option.

The Chief Executive Officer (CEO) is the senior executive leader of Roanoke Chowan Community Health Center (RCCHC) and is accountable to the Board of Directors for the overall performance, integrity, and sustainability of the organization. The CEO is required to reside in Hertford County and maintain a permanent residence of record within the county as a condition of employment, ensuring visibility, accessibility, and engagement with the community served.

The CEO is responsible for ensuring that RCCHC fulfills its goals through effective leadership of strategy, operations, finance, compliance, quality, workforce, and community relationships. This role requires disciplined execution, sound judgment, and the ability to align people, systems, and resources to achieve measurable outcomes.

The CEO leads the organization through ongoing organizational development, ensuring that infrastructure, performance, and culture support high-quality care and long-term viability in a complex rural healthcare environment. They are expected to lead in a manner that is mission-centered, ethically grounded, data-informed, and responsive to the needs of patients, staff, the Board, funders, and the communities served.

Board Relationship & Governance
• Serves as the chief executive accountable to the Board of Directors.
• Maintains a transparent, professional, and collaborative working relationship with the Board and its committees.
• Ensures clear distinction between governance and management while supporting the Board in fulfilling its fiduciary, strategic, and policy responsibilities.
• Provides timely, accurate, and relevant information to support Board decision-making.
• Implements Board-approved policies, strategic priorities, and major initiatives.
• Develops and submits annual organizational goals for Board approval in advance of each fiscal year.
• Reports regularly to the Board on organizational performance, including progress toward goals, financial position, compliance status, and quality outcomes.
• Supports Board development, orientation, and ongoing education.

Core Responsibilities
1. Strategy and Organizational Direction
• Leads development and execution of RCCHC’s strategic plan in partnership with the Board.
• Translates strategy into measurable priorities, operational plans, and accountable outcomes.
• Identifies organizational risks, gaps, and opportunities and ensures timely response.
• Aligns short-term actions with long-term sustainability and growth.

2. Operations and Organizational Infrastructure
• Provides executive oversight of all operational functions across clinical and administrative areas.
• Ensures operational consistency, efficiency, and alignment across multiple service sites.
• Strengthens infrastructure, including workflows, reporting systems, internal controls, and management processes.
• Establishes performance expectations and ensures accountability at all levels of the organization.
• Addresses operational variation and ensures reliability in service delivery.

3. Financial Stewardship
• Ensures sound financial management in partnership with the CFO and Board.
• Oversee budgeting, forecasting, financial reporting, and cash management.
• Maintains strong internal controls and audit readiness.
• Aligns financial planning with strategic priorities and operational realities.
• Identifies and advances strategies that support financial sustainability, including revenue optimization and diversification.

4. Compliance and Risk Management
• Ensures compliance with HRSA requirements, FTCA expectations, federal and state regulations, and payer regulations.
• Promotes a culture of ethical conduct, accountability, and transparency.
• Establishes and maintains systems for monitoring compliance and mitigating risk.
• Ensures appropriate policies, procedures, and corrective actions are in place and functioning.

5. Quality, Patient Care, and Performance Improvement
• Ensures delivery of high-quality, patient-centered, and equitable care.
• Establishes and supports effective quality management and performance improvement systems.
• Uses data and performance metrics to guide decision-making and improvement efforts.
• Partners with clinical leadership to improve access, outcomes, and patient experience.

6. Leadership and Workforce
• Builds and leads an effective executive leadership team.
• Ensures clarity of roles, accountability, and alignment across leadership.
• Promotes a culture of professionalism, respect, accountability, and continuous improvement.
• Supports workforce recruitment, retention, development, and succession planning.
• Addresses organizational culture and workforce stability in alignment with mission and performance expectations.

7. Community Engagement and External Relations
• Serves as the primary representative of RCCHC with community stakeholders, partners, funders, and public entities.
• Builds and maintains strategic relationships that strengthen the organization’s position and impact.
• Represents RCCHC in a manner that reflects its mission, values, and commitment to the community.
• Identifies opportunities for partnerships that enhance services, access, and sustainability.

8. Data, Technology, and Organizational Performance
• Ensures effective use of data, reporting systems, and performance dashboards.
• Promotes data integrity and accountability in organizational reporting.
• Supports appropriate use of health information technology and operational systems.
• Uses data to monitor performance, identify trends, and guide strategic and operational decisions.