IMPORTANT NOTICE REGARDING MANDATORY COVID-19 VACCINATION: Due to the surge in COVID-19 cases related to the Delta variant (and possibly other strains), increased hospitalization and ICU utilization and guidance/mandates from applicable authorities, including the state and federal government, Lincoln Community Health Center has instituted a mandatory vaccination requirement for all employees as a condition of employment. This requires all new hires to be “fully vaccinated” within 30 days of their applicable start date. “Fully vaccinated” currently means (a) 2 weeks after your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or (b) 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Your vaccination status will need to be confirmed by providing proof of vaccination in a form satisfactory to Lincoln Community Health Center after an applicant receives a conditional offer of employment. Lincoln Community Health Center has a process for receiving and evaluating vaccination exemption requests due to medical contraindication, disability, and sincerely held religious beliefs under applicable law. An applicant seeking such an exemption should contact Human Resources to initiate that process no later than two (2) business days after receiving a conditional offer of employment. All information regarding vaccination status will be maintained in confidence in accordance with applicable law. Our policies on vaccination requirements and related COVID-19 protocols are subject to change based on changes in the law and applicable regulations, state and federal guidance, and trends within North Carolina and our local communities.

Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional , and personalized manner.

Key requirements for any position are our “Core Values”:
•Courtesy
•Respect
•Quality
•Accessibility
•Teamwork
•Continuous Improvement

LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique, and recognizing our individual differences.

We believe that diversity and inclusion is critical and promotes our commitment to serving the Durham community.

Quality Improvement Director/Risk Management

OCCUPATIONAL SUMMARY
The Quality Improvement Director is responsible for overseeing the Center’s Risk Management Program which includes but is not limited to chairing the Risk Management Committee, facilitation of Audit Committees, reviewing and responding to potential clinical and organizational risk and maintaining an effective Risk Management program.

QUALIFICATIONS
Knowledge of Health care delivery including elements of patient safety and performance improvement is required. Also required is an ability to communicate effectively and with clarity, accuracy, and tact, with patients, medical providers, ancillary staff, and partner agencies. Ability to collect, interpret, and report on data to facilitate clinical operations and regulatory compliance.

A minimum of five years nursing experience including significant administrative experience is required. Masters of Science Degree in Nursing (MSN), or related field required. Bachelor’s Degree Nursing and license to practice in NC required.

CLOSING DATE: Until filled

Position Summary:

The primary purpose of the Human Resources Director is to plan, direct, administer, promote and implement quality human resource policies, procedures and standards throughout the entire organization. It is the ultimate responsibility of the Human Resources Director to oversee human resources staff, personnel practices, recruitment, and onboarding. Responsible for high-level negotiation such as payroll vendors, benefits, 401K, etc. This position is ultimately responsible to ensure the organization and department are in compliance with all federal, state and labor laws. Serves as a Senior member of the Management Team.

Job Responsibilities:

Directly over-sees all Human Resource functions including HR staff: HR Generalist/Payroll Specialist and Talent Acquisition Specialist. (not conclusive list)
Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health, benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
Manages human resources operations and staff in the area of recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
Organizes and designs appropriate staff development activities and trainings.
Develops human resources operations strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
Identifies and clarifies issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
Directs staff in relations to hiring, termination, disciplinary action, performance evaluations and employee performance action plans.
Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
Directs organization in the area of new trends for managing, training evaluating current practices.
Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Directs, evaluates and implements necessary strategies for the onboarding process of new employees.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Monitors and implements strategies for decreasing employee turn-over and increase employee satisfaction. This requires close engagement with the ERC (Employee Relations Committee) to evaluate employee needs.
Education:

Job duties require the equivalent to a four-year college degree in business administration, marketing or any other degree related to the operations of an organization with specific training in personnel management, human resources, marketing, labor law or related field. A combination of education and experience may be considered. Master’s Degree and/or Certification in Human Resources is a plus.

Experience:

Minimum three – five years of experience in human resource management or leadership. Familiar with all state and federal compliance regulations and standards. Experience in high level negotiation of benefits, 401K, payroll and training, etc.

Overview:

Under administrative review, provides preliminary leadership in the overall administrative direction and coordination for policies, procedures, and programs for the TAPM clinical staff. Assists with management of financial resources in order to achieve patient outcome, as well as to promote professional development and coordination of the TAPM clinical staff. Ensures optimum utilization of facilities, space, information systems and manpower within the accomplishment of the clinic objectives.

Responsibilities:

Provides administrative direction and coordination in the formulation, interpretation, and administration of current and long rage policies, procedures, and programs (in collaboration with the Medical and Executive Directors of TAPM).
Ensures the delivery of nursing/patient care in accordance with education/experience, established policies and procedures, licensure/certification requirements.
Monitors/evaluates competencies of nursing support personnel.
Oversees schedules, task assignments, and allocations of manpower, space, and equipment to ensure conformance with departmental commitments, as established by individual sites lead nurses.
Facilitates/monitors clinical functions/care, patient flow management, and development of procedures to ensure patient/family satisfaction.
Follows fiscal requirements for clinic and prepares/maintains budgetary recommendations; monitors, verifies, and reconciles expenditures.
Coordinates, compiles, and maintains variance analysis and action plan reports, as requested.
Supervises and coordinates the clinical staff in various personnel functions, including, but not limited to hiring, orientation, performance appraisals, promotions, disciplinary actions, attendance.
Provides preliminary leadership in the development, coordination, and successful outcomes for assigned clinical or departmental programs.
Identifies and facilitates ongoing clinical staff training needs.
Establishes and maintains an effective Quality Improvement Program.
Collaborates and participates in the coordination and evaluation process of the Quality Assurance Program.
Designs, facilitates, and monitors TQM training and education for the clinical staff.
Participates in multi-disciplinary teams with member hospitals and county agencies to assure/improve continuum of quality care.
Promotes team, system, and organizational goals; maintains patient confidentiality and provides superior customer service.
Performs direct patient nursing duties (see Registered Nurse job description) when filling in for staffing shortages or when requested by Medical Director.
Abides by all company policies regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Performs other duties as assigned.
Preparation and Training:

Job duties require a four-year degree in a nationally recognized/accredited Registered Nursing Program (BSN), plus additional broad knowledge of a specialized or technical field equivalent to at least three years of additional professional training (Masters degree preferred). Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written, oral, and interpersonal communication and English skills. Must maintain current North Carolina RN License, CPR certification, Venipuncture Certification, IV Certification, and a valid NC driver’s license for occasional outside travel. Must also be certified to perform routine health screening physicals on the pediatric population and/or attend state-approved training for this certification within one year of employment with TAPM.

Experience:

With the above skills, education, at least three years of previous clinical experience (preferably in ambulatory, family medicine, or adult medicine), and with additional progressive management experience, it would take approximately 3-5 years to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.

Summary of Position

Under the direction of the Director of Quality and Population Health, the Healthcare Quality Manager conducts oversight and management of state and regulatory and contractual compliance for the QI program. This includes managing the quality programs and initiatives to improve health outcomes related to process improvement measures. They also manage quality improvement initiatives for Performance Improvement Projects (PIPs), Improvement Plans (IPs), Operational Site Visits, and other external quality reviews. The manager applies clinical knowledge and analytical skills to manage and oversee day-to-day operations of the QI team in support of improving performance metrics of organizational goals.

Benefits:

• Health Insurance

• Dental Benefits

• $5000.00 of Tuition Reimbursement

• 403B Retirement, Company contribution of 4% & Company matching up to 4%

• Paid Time Off

• Holiday Pay

• Long Term Disability

• Life Insurance

• Optional Benefits

• Employee Assistance Program

• Flexible Spending Accounts

Healthcare Quality Manager Performance Requirements

• Strong analytical skills and attention to detail

• Proficient in MS Word, Excel and PowerPoint

• Knowledge of healthcare related regulatory programs

• Solid oral and written communication skills

• Ability to communicate with individuals at various organizational/ educational levels.

• Ability to plan, prioritize and complete delegated task within assigned timeframes

• Ability to work well under pressure and with time constraints

• Ability to work successfully with indirect supervision and autonomy

• Ability to work some evening hours to support committee meetings

• Able to travel to other GFHS sites (Current and unrestricted NCDL)

Healthcare Quality Manager Qualifications:

Education: Bachelors of Applied Science in Health Care or other related field(s) or equivalent experience; Master’s Preferred

Experience Required: 5 years related work experience preferred

Professional Licensure: RN or related experience

Certification(s): None

Healthcare Quality Manager Key Responsibilities

1. In coordination with the Director of Quality and Population Health, develops, implements, and maintains a standardized quality management work plan and program description to ensure compliance with internal and external requirements.

2. Assists in the tracking and monitoring of systems for health care quality improvement activities according to regulatory requirements, policies and procedures, and contractual agreements.

3. Provides assistance, guidance, and oversight to clinical staff with regard to study design, methodology, data analysis and reporting.

4. Coordinates guidelines, studies and performance improvement activities in concert with the utilization management, quality management, pharmacy services, case management and disease management programs.

5. Maintains a knowledge base of HEDIS, UDS, PCMH and CMS requirements and participates in planning and implementation of methods to improve performance.

6. Prepares, compiles, reviews and submits monthly and quarterly reports for the Quality/Programs Committee, Compliance Committee meetings, and Department monthly report.

7. Participates in the development of the Team Based Model of Care methodology to support patient centered medical home activities.

8. Develops and analyzes reports to monitor and evaluate quality performance in meeting established goals related to the QI work plan and contractual requirements.

9. Monitors productivity of department staff and establishes productivity minimum expectations for each role. Provides regular feedback and support to staff in meeting performance expectations.

10. Other duties as assigned

Kintegra Health Core Requirements

1. Patient First – An approach to care that holds primary, the well-being and desires of the patient

2. Build not Blame – Focusing first on finding fault with the process rather than the person

3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers

4. Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description

5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health has implemented Covid-19 protocols for our current employees and new hires. We are committed to improving our society. For further information please reach out to Human Resources at humanresources@kintegra.org.

We are an equal opportunity employer and value diversity.

Triad Adult and Pediatric Medicine, Inc. a 501(c)(3) organization and a federally qualified community health center with medical offices in Guilford and Rockingham Counties in North Carolina. We are seeking to recruit a full time Nurse Director. TAPM is looking for qualified candidates that will uphold the mission of providing comprehensive healthcare with compassion and respect to all patients.

Overview:

Under administrative review, provides preliminary leadership in the overall administrative direction and coordination for policies, procedures, and programs for the TAPM clinical staff. Assists with management of financial resources in order to achieve patient outcome, as well as to promote professional development and coordination of the TAPM clinical staff. Ensures optimum utilization of facilities, space, information systems and manpower within the accomplishment of the clinic objectives.

Responsibilities:

Provides administrative direction and coordination in the formulation, interpretation, and administration of current and long rage policies, procedures, and programs (in collaboration with the Medical and Executive Directors of TAPM).
Ensures the delivery of nursing/patient care in accordance with education/experience, established policies and procedures, licensure/certification requirements.
Monitors/evaluates competencies of nursing support personnel.
Oversees schedules, task assignments, and allocations of manpower, space, and equipment to ensure conformance with departmental commitments, as established by individual sites lead nurses.
Facilitates/monitors clinical functions/care, patient flow management, and development of procedures to ensure patient/family satisfaction.
Follows fiscal requirements for clinic and prepares/maintains budgetary recommendations; monitors, verifies, and reconciles expenditures.
Coordinates, compiles, and maintains variance analysis and action plan reports, as requested.
Supervises and coordinates the clinical staff in various personnel functions, including, but not limited to hiring, orientation, performance appraisals, promotions, disciplinary actions, attendance.
Provides preliminary leadership in the development, coordination, and successful outcomes for assigned clinical or departmental programs.
Identifies and facilitates ongoing clinical staff training needs.
Establishes and maintains an effective Quality Improvement Program.
Collaborates and participates in the coordination and evaluation process of the Quality Assurance Program.
Designs, facilitates, and monitors TQM training and education for the clinical staff.
Participates in multi-disciplinary teams with member hospitals and county agencies to assure/improve continuum of quality care.
Promotes team, system, and organizational goals; maintains patient confidentiality and provides superior customer service.
Performs direct patient nursing duties (see Registered Nurse job description) when filling in for staffing shortages or when requested by Medical Director.
Abides by all company policies regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Performs other duties as assigned.
Preparation and Training:

Job duties require a four-year degree in a nationally recognized/accredited Registered Nursing Program (BSN), plus additional broad knowledge of a specialized or technical field equivalent to at least three years of additional professional training (Masters degree preferred). Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written, oral, and interpersonal communication and English skills. Must maintain current North Carolina RN License, CPR certification, Venipuncture Certification, IV Certification, and a valid NC driver’s license for occasional outside travel. Must also be certified to perform routine health screening physicals on the pediatric population and/or attend state-approved training for this certification within one year of employment with TAPM.

Experience:

With the above skills, education, at least three years of previous clinical experience (preferably in ambulatory, family medicine, or adult medicine), and with additional progressive management experience, it would take approximately 3-5 years to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.

Position Summary:

The Practice Administrator is a key member of the Triad Adult and Pediatric Medicine (TAPM) Practice Management Team. This position works with the Clinical Leadership team to provide administrative direction and coordination for policies, procedures, and programs at the clinical site(s). Jointly accountable for the management of clinical and financial resources in order to achieve patient outcomes, as well as to promote professional development and coordination of the TAPM clinical staff. This exempt position will provide leadership, direction and administration of operations to ensure accomplishment of clinic/organizational objectives. Responsible for directing, supervising and coordinating the overall operation of the clinic and staff.

Responsibilities:

Provides overall administrative and leadership for site operations
Supervises all ancillary staff including but not limited to Patient Services Staff
Coordinates daily work schedules for patient services and clinical staff (including MDs, NPs, and other specialty providers) in conjunction with other members of the Management Team.
Create task assignments, manage records, order supplies, attend meetings, contact insurance companies and patients.
Contributes to creating and maintaining a diverse workplace.
Develops and recognizes staff through coaching, training, appraising and counseling.
Project management and involvement in multi-disciplinary teams with Community Liaisons, Quality Improvement Team, and outside agencies, etc.
Research and document patient complaints/grievances.
Supervises and coordinates the patient services and clinical (providers) staff in various personnel functions, including, but not limited to hiring, orientation, performance appraisals, promotions, disciplinary actions, attendance, and vacation schedules in joint deliberation with TAPM leadership where appropriate
Responsible for coordinating a safe work environment by ensuring timely arrangements for building and/or equipment repairs/maintenance.
Ensures documented referral protocols are followed, which includes patient/family orientations with prepaid medical programs.
Coordinates clinic flow by effectively communicating patient demand to the site’s team and effectively managing those systems needed to ensure that patients’ needs are met.
Budget Management – prepares/maintains budgetary recommendations; monitors, verifies, and reconciles expenditures
Ensures the efficient and effective operation of the site, while meeting the needs of patients and ensuring smooth processes for the site’s team.
In conjunction with the Clinic Management Team members, assures adequate patient volume to meet organizational budget needs.
Reports all managed/reconciled charges, receivables, and deposited monies, and any potential discrepancies; maintains petty cash to the Finance Director and Accounting Department.
Maintain an awareness of federal, state and local legislation that may impact the GCCN. Communicate this information in a timely manner to the GCCN steering committee.
Qualifications:

Four-year degree in Business Administration, Health Care Administration or related field. A combination of education and experience will be considered.
Must have general computer experience and Electronic Healthcare experience
Proficient with computer/programs (Microsoft Word, Excel, PowerPoint, etc.)
Must possess good oral, written, communication, and interpersonal skills.
Must have and maintain NC Driver’s License.
Minimum of 2 years previous supervisory/management experience in a related field; and/or 5 years previous experience working in a medical practice with exposure to billing services, policies, procedures, and practice protocols.
Possess self-confidence, self-control and character to deal with situations well and positively.
Commitment to “Customer First” mentality supporting the needs of the patient and the organization
Demonstrate financial acumen and fiduciary responsibility
Has a personal pledge to high standards of efficiency, correctness, dependability, and to delivering outstanding customer service. Committed to advancing to higher levels of skill by continuing education, applied standards, and performance benchmarks.
Connects well with others. Actively listens to the questions and concerns of others, understands others on an interpersonal level; responds to others in a timely and appropriate manner.
Demonstrates the need for change; adapts to changing circumstances, sets change in motion when necessary.
Must work well with a wide range of people as well as independently.
Ability to resolve conflict in a diverse culture.
Must be a critical thinker and possess the ability to analyze situations for system resolutions
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

We are looking for an experienced bilingual (Spanish) front office representative with medical electronic medical record experience to join our growing team!

Greensboro & High Point locations

Greets and registers patients, verifies and updates patient information
Updates insurance information and scans insurance cards into our electronic health record
Informs patients of payment/financial responsibilities
Answers incoming telephone calls and expedites to proper individual
Documents triage calls
Maintains the waiting area in neat and orderly fashion
Schedules recheck and follow up appointments
Assist medical records, as needed
Minimum Qualifications:

High School Diploma or Equivalent
Proficient in English and Spanish, oral and written
Computer Experience
Microsoft Office a plus
Electronic Health Records experience
Experience answering multi line phone system
Must have front office experience in a medical setting working with patients
Must maintain a current NC Driver’s license for occasional outside travel

FRONT OFFICE ASSOCIATE – WILSON COMMUNITY HEALTH CENTER

This position supports the Mission, Values, and Vision of Carolina Family Health Centers, Inc. Under the direct supervision of the Front Office Supervisor, the Front Office Associate will interact with our patients in a courteous and professional manner in person or by phone. The position will also serve the patient and the Center by providing scheduling, reception, registration, and exit services.

Minimum Qualifications:
High school diploma or GED.
Bilingual in Spanish.
Minimum two years of experience in a similar environment.
Must be detail oriented and organized, with the ability to multi-task.
Effective communication and interpersonal skills.
Team oriented.
Basic computer skills.
Familiarity with medical terminology is preferred, but not required.
Physical Requirements:
Majority of the time spent sitting, data entry, some walking, reaching, and minimal lifting
As a Medicaid/Medicare facility, Carolina Family Health Centers must comply with the Federal COVID-19 vaccination mandates. Therefore, as of January 27, 2022, new and existing employees to have received, at a minimum, the first dose of the primary series (Moderna or Pfizer) or a single dose COVID-19 vaccine (Janssen), have requested a lawful exemption, or been granted a lawful exemption.

FRONT OFFICE ASSOCIATE – FREEDOM HILL COMMUNITY HEALTH CENTER

Freedom Hill Community Health Center is hiring for a Front Office Associate!

As the Front Office Associate, you will interact with patients in a courteous and professional manner in person or by phone. You will also serve the patient and the Center by providing scheduling, reception, registration and exit services. Our center is located approximately five miles from the Downtown Tarboro area.

Minimum Qualifications:
High school diploma or GED.
Basic computer skills.
Minimum one year of experience in a similar environment.
Ability to communicate effectively both written and verbally.
Must be detail oriented and organized.
Familiarity with medical terminology is preferred, but not required.
Bilingual in Spanish, is a plus.
Physical Requirements:
Frequent sitting, occasional bending, stooping, lifting, reaching forward and overhead.
May occasionally be required to lift office equipment and paper, usually not exceeding fifty pounds.
Frequent computer work.
As a Medicaid/Medicare facility, Carolina Family Health Centers must comply with the Federal COVID-19 vaccination mandates. Therefore, as of January 27, 2022, new and existing employees to have received, at a minimum, the first dose of the primary series (Moderna or Pfizer) or a single dose COVID-19 vaccine (Janssen), have requested a lawful exemption, or been granted a lawful exemption.

FRONT OFFICE ASSOCIATE – MEDICAL – HARVEST FAMILY HEALTH CENTER

Harvest Family Health Center is hiring for two Front Office Associate – Medical, one opening bilingual in Spanish requried.

You will interact with our patients in a courteous and professional manner in person or by phone. You will also serve the patient and the Center by providing scheduling, reception, registration, and exit services.

Minimum Qualifications:
High school diploma or GED.
Bilingual in Spanish is requried for one position.
Minimum two years of experience in a similar environment.
Must be detail oriented and organized.
Basic computer skills.
Familiarity with medical terminology is preferred, but not required.

Physical Requirements:
Majority of the time spent sitting, some walking, reaching, and minimal lifting.

As a Medicaid/Medicare facility, Carolina Family Health Centers must comply with the Federal COVID-19 vaccination mandates. Therefore, as of January 27, 2022, new and existing employees to have received, at a minimum, the first dose of the primary series (Moderna or Pfizer) or a single dose COVID-19 vaccine (Janssen), have requested a lawful exemption, or been granted a lawful exemption.