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Administrative Assistant
About CommWell Health
CommWell Health is a not-for-profit, community governed health center system with 16 private practice locations serving southeastern North Carolina. For 43 years, CommWell Health has provided award-winning team-based primary medical, dental, and behavioral health services, psychiatry, OB/GYN, on-site and mail order pharmacy, WIC, lab, x-ray, care coordination, and chronic disease care.

Benefits:
• Medical, dental, and vision insurance
• 401k matching
• PTO accruals, 11 paid holidays, and Emergency pay
• Employee Assistance Program

Why Should You Apply?
• Reason 1: Positive work/life balance
• Reason 2: Serve the rural/underserved populations
• Reason 3: Competitive pay/benefits package
• Reason 4: Opportunities for job advancement and on-the-job-training

Requirements:
• Bilingual (Preferred)
• Minimum of two (2) years related experience and/or training; or equivalent combination of education and experience in healthcare.
Responsibilities:
Provides daily professional administrative support/assistance to leadership in designated departments.

APPLY TODAY AT: https://www.commwellhealth.org/careers

Healthcare Education Coordinator (FOUR OAKS)
About CommWell Health
CommWell Health is a not-for-profit, community governed health center system with 16 private practice locations serving southeastern North Carolina. For 43 years, CommWell Health has provided award-winning team-based primary medical, dental, and behavioral health services, psychiatry, OB/GYN, on-site and mail order pharmacy, WIC, lab, x-ray, care coordination, and chronic disease care.
The Position: We’re looking for a Healthcare Education Coordinator for our CommWell Health Four Oaks Operations location at 6441 US Hwy 301 S Four Oaks, NC 27524.
Benefits:
• Medical, dental, and vision insurance
• 401k matching
• PTO accruals, 11 paid holidays, and Emergency pay
• Employee Assistance Program
Why Should You Apply?
• Reason 1: Positive work/life balance
• Reason 2: Serve the rural/underserved populations
• Reason 3: Competitive pay/benefits package
• Reason 4: Opportunities for job advancement and on-the-job-training
Requirements:
• Bachelor’s degree in healthcare management, healthcare education, or a related field (Required).
• Individuals with a clinical background will be considered.
• New graduates will be considered.
• A combination of education and experience may be considered.

Responsibilities:
• Under the supervision Corporate Education Manager, assists with preparation of educational materials and assists with the implementation and oversight of electronic systems that support colleague education and competency. Coordinates and supports all education initiatives by actively participating in the creation, distribution and tracking of colleague educational and competency materials.

APPLY TODAY AT: https://www.commwellhealth.org/careers/

Quality and Compliance Specialist
About CommWell Health
CommWell Health is a not-for-profit, community governed health center system with 16 private practice locations serving southeastern North Carolina. For 43 years, CommWell Health has provided award-winning team-based primary medical, dental, and behavioral health services, psychiatry, OB/GYN, on-site and mail order pharmacy, WIC, lab, x-ray, care coordination, and chronic disease care.
The Position: We’re looking for Quality and Compliance Specialist at our CommWell Health Four Oaks Operations location at 6114 US Hwy 301 S Four Oaks, NC 27524.
Benefits:
• Medical, dental, and vision insurance
• 401k matching
• PTO accruals, 11 paid holidays, and Emergency pay
• Employee Assistance Program
Why Should You Apply?
• Reason 1: Positive work/life balance
• Reason 2: Serve the rural/underserved populations
• Reason 3: Competitive pay/benefits package
• Reason 4: Opportunities for job advancement and on-the-job-training
Requirements:
• Bachelor’s degree in healthcare or related field.
• 2-5 years’ experience in Quality and/or Compliance processes or related area.
• Writing experience in professional setting. Grants writing experience preferred.
• Proven ability to complete complex projects in a timely manner.
• Advanced understanding of health care systems/processes and accreditation and regulatory requirements.
• Clinical experience preferred
• Registered Nurse (preferred)
• BLS Certificate from American Red Cross or American Heart Association (If Licensed)
• Valid NC Driver’s License
• CPHQ certification preferred
Responsibilities:
• Assists VP of Quality and Compliance with administration of organizational quality and corporate compliance programs. Has thorough understanding of Joint Commission, HRSA, and other related regulatory agencies and assists with monitoring to ensure ongoing regulatory compliance. Understands health care risk management processes and promotes patient safety and fosters safety culture throughout the organization. Oversees and develops performance improvement plans that align with effective and efficient workflow processes to ensure optimal quality of care.
APPLY TODAY AT: https://www.commwellhealth.org/careers/

Population Served: United Health Centers (UHC)will provide open access, community- oriented primary care of the highest quality to all residents, migrants and seasonal farmworkers, as well as, visitors of Forsyth County and surrounding counties, regardless of their ability to pay.

Position Summary: Under the general direction of the Chief Executive Officer, the Finance Manager will oversee all operations in connection with financial matters including accounts receivable and payable; payroll and auditing, general ledger, and management information systems. The Finance Manager will develop and initiate systems, policies and procedures for transacting financial matters, and ensure that the financial system is accurate, efficient, and in accordance with professional practices and governmental regulations. Analysis of cost as pertains to managed care.

Essential Functions:

1. Develop and implement internal controls and coordinate annual audit.

2. Manage accounts receivable, collections or receivables and control billing to third parties.

3. Supervise finance department staff.

4. Oversee general accounting to ensure financial transactions are recorded accurately and timely.

5. File all reports to include UDS report, Financial Status Report, Medicare and Medicaid.

6. Design and produce financial reports for management and Board.

7. Serve as liaison between management and Board Finance Committee.

8. Work in conjunction with CEO to plan and finance growth of UHC.

9. Provide needed data and cost analysis to assist Senior Leadership Team in decision making.

10. Plan and monitor cash requirements, prepare budgets, and assist with preparation of grants.

11. Participate in quarterly Provider Meetings on an as needed basis.

12. Compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation.

Other job duties may be required that are not listed above.

Qualifications: Numerical ability to analyze problems and develop accounting systems to accurately control financial activity as normally acquired through a Bachelor degree in Accounting or Business Administration with a major in Accounting; MBA and CPA preferred from an accredited university/college.
Knowledge and experience in health care finance and cash management, including third party reimbursement and Federal guidelines regarding budget, and grant management required.
Ability to perform a variety of duties ranging from direct involvement in report analysis, familiarity with annual auditing procedures, preparation of annual budgets, and rating as normally acquired through a minimum of three (3) years of experience in a higher level healthcare accounting position.
Oral and written communication skills to present and discuss financial issues with Administration, and Board of Directors Knowledge of the healthcare industry as normally acquired through a minimum of one (1) year previous management experience in a similar environment.

Chief Human Resource Officer (CHRO)

With an announced retirement, Western North Carolina Community Health Services (WNCCHS) is searching for its next Chief Human Resource Officer (CHRO).
WNCCHS is a Federally Qualified Health Center (FQHC) that provides comprehensive medical, dental, and behavioral health services to approximately 14,000 patients in Western North Carolina. We are a private, non-profit organization with our primary health center in Asheville and two locations in Buncombe and McDowell counties, as well as a mobile clinic.
We are committed to providing affordable and accessible health care to all by offering sliding fee scale discounts and discounted pharmacy services. We also address social determinants of health through a variety of programs and, from our roots, offer comprehensive HIV care and LGBTQ+ services.
CHRO will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organization’s mission and talent strategy. Explores trends in human resources to enhance the employee experience, meet evolving organizational needs and create innovative programs. CHRO provides strategic leadership by articulating HR needs and plans to the executive management team, stakeholders, and the board of directors.
KEY RESPONSIBILITIES- Includes but not limited to the following:
1. Establish and implement HR efforts that effectively communicate and support the company’s mission and strategic vision.
2. Builds and develops the teams and technology resources to facilitate regulatory compliance, recordkeeping, and analysis of workforce metrics.
3. Collaborates with senior leadership to develop comprehensive workforce recruiting and retention plans to meet the needs of the organization’s strategic goals.
4. Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
5. Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
6. Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system.
7. Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
8. Conducts research and maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to management.
9. Manages HR function for all credentialing, privileging, peer review and competency files for employees.
10. Works with finance ensuring that payroll is processed in a timely manner for employees and maintains all records. Including all benefits payments to vendors.
11. Facilitates professional development, training, and certification activities as identified for staff.
12. Organizes company events, activities, celebrations, and discussions to encourage employee engagement.
13. Demonstrates pride in the organization.
14. Participates in professional development activities.
15. Develops positive relationships with, staff, management, vendor partners and community resources.
16. Performs other work-related duties as required.
17. Maintain strict confidentiality and adheres to all HIPAA guidelines.
18. Participate in mandatory in-services, drills, staff meetings and other trainings.
19. Perform duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
20. Facilitate the maintenance of a clean, neat, and well-organized work area.
21. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
22. Support current incentive, regulatory, and certification requirements (such as PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
QUALIFICATIONS:
Education:
• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field required.
• Master’s degree preferred.

Certification/Licensure:
• SHRM-CP, SHRM-SCP, PHR or SPHR preferred.
• Full unrestricted driver’s license.

Experience
• Experience in healthcare, specifically within a FQHC highly preferred.
• Previous experience with healthcare credentialling and ensuring credentialling guidelines are maintained throughout the organization.
• Bilingual in English and Spanish and/or Russian preferred

WORK/LIFE BENEFITS
• Competitive health plans for employees and dependents including medical, dental, vision, and telehealth
• Two (2) Floating Holidays
• Ten (10) Paid Holidays
• Accrued PTO (total of 156 hours in 1st year)
• No weekends, or holiday work required
• Employee Assistance Network

FINANCIAL WELL-BEING BENEFITS
• 403b Retirement Savings with Match
• Employer-Paid Short/Long Term Disability Insurance and Life Insurance
• HRSA (Health Resources and Services Administration) and Public Non-Profit Student Loan Forgiveness

CAREER GROWTH BENEFITS
• Monthly staff meetings and training
• Relias Learning Management System
• Continued Medical Education (CME) & Continuing Education (CEU)
• EAN Leadership Academy

Supportive of Diversity, Equity, and Inclusion.
Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Health Center Manager – Buncombe and McDowell Counties

Western North Carolina Community Health Services (WNCCHS) is growing!
The Health Center Manager will be integral in planning, implementing, and expanding the available services for our regional health centers:
McDowell Health Center at 136 Creekview Court, Marion, NC, 28752
Hominy Valley Health Center at 1914 Smokey Park Highway, Candler, NC 28715
Do you have a passion to support the medical needs of the underserved?
Work in the rewarding community health care environment.
WNCCHS is a Federally Qualified Health Center (FQHC). As we continue to grow to meet patient demand, we are seeking a full-time Health Center Manager (HCM) who finds passion in caring for the underserved and enjoys the rewards of making a difference in multi-cultural communities.

Reporting to the COO, the HCM is responsible for the delivery and oversight of all medical patient care services within the health center, maintaining broad responsibilities for all medical and non-medical administrative functions and overseeing all aspects of practice operations including financial performance. The HCM will manage all clinical operations and supervise non-provider staff in Marion our two regional locations.

The HCM will work collaboratively with WNCCHS’s senior management team to develop the health center’s budget. In partnership with providers, administrative staff, and clinical staff, develop, and implement programs that promote convenient and prompt access to primary care and/or specialty services in the given region.

RESPONSIBILITIES- Includes but not limited to the following:
Ensure the delivery of exceptional patient care
Create a positive and supportive environment
Manage all front and back-office operations within the health center including the direct supervision of clinical and non-clinical staff.
Demonstrate responsiveness to the needs of providers by re-designing processes to minimize provider downtime, optimize schedules, create a patient-friendly environment, and ensure appropriate staffing.
Be a visible presence in the local community representing WNCCHS and promoting awareness of services offered at the health center. Develop partnering relationships with community agencies and participate in community events to engage potential patients and families and introduce services.
Cultivate an open, honest, team-oriented, and healthy work culture. Respond to the concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed.
Analyze and ensure efficient workflow and develop/implement improvements across clinical operations. Monitor daily operations including patient access, no-shows, patient volumes, staffing levels, front/back-office processes, etc. and adjust as needed to improve efficiency and effectiveness of all clinical operations.
Monitor key performance indicators and implement performance improvement initiatives to enhance patient service, delivery of clinical care, staff/provider communication and overall efficiency of the operation.
Proactively identify and implement opportunities to improve both clinical and administrative workflows, procedures, and operational performance. Actively seek staff and provider buy-in for change by implementing new processes in a way that includes their involvement and input.
Coordinate staff training, orientation of new staff and retraining to further the professional development of staff and improvement of patient care delivery.
Communicate action plans for remedying operational problems; monitor and communicate results and adjust implementation efforts as necessary.
Develop and mentor staff into a cohesive team by communicating regularly, observing/improving workflows, soliciting feedback on operational issues, and acting upon concerns. Engage staff through with creative approaches to recognize and reward performance and teamwork.
Lead the recruitment, selection and on-boarding of support staff. Ensure appropriate and timely training is provided to newly hired staff to support optimal performance. Actively work to develop the skills and competencies of clinical and non-clinical staff to build capability.
Maintain a professional working environment throughout the health center and conduct regular staff meetings.
Create proposals, business plans and proformas to support future plans and expansion of services.
Develop and monitor and adhere to an annual budget for health center operations.
QUALIFICATIONS:
Minimum of five (5) years practice management experience
Minimum of two (2) years supervisory experience
Bachelor’s degree in business, healthcare administration, and/or nursing.
Master’s degree in business, healthcare administration and/or public health preferred.
Familiarity with role of FQHC in the community is preferred.
Additional skills required: Understanding of medical office operations, performance improvement and clinical best practices within primary care including optimization of schedules and staff. Proven proficiency in supervising, coaching and mentoring staff. Working knowledge of EHR software (EPIC highly desirable) and in optimizing workflows.
WORK/LIFE BENEFITS
Competitive health plans for employees and dependents including medical, dental, vision, and telehealth
Two (2) Floating Holidays
Ten (10) Paid Holidays
Accrued PTO (total of 156 hours in 1st year)
Employee Assistance Network
No weekends or holiday work required
Free parking
FINANCIAL WELL-BEING BENEFITS
403b Retirement Savings with Match
Employer Paid Short/Long Term Disability Insurance and Life Insurance
HRSA and Public Non-Profit Student Loan Forgiveness
CAREER GROWTH BENEFITS
Monthly Staff Meetings and Training
Relias Learning Management System (LMS)
Continued Medical Education (CME) & Continuing Education (CEU)
Leadership Academy
Epic Electronic Health Records (EHR)
Supportive of Diversity, Equity, and Inclusion.

Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Piedmont Health Services
Project Manager
Administrative Office – Chapel Hill NC

Project manager will provide oversight of workflows and processes associated with assigned project(s) by monitoring and reporting on the progress regularly or during the lifecycle of the project. Collaborate with and serve as liaison for various departments. Problem solve any issues that come up related to the project(s). Ensure project goals and objectives are met. Influence team members in completing task on schedule and according to policies and procedures. Effectively communicate to different levels of stakeholders.

Minimum Qualifications
Education: Bachelor’s Degree in Public Health, Business Administration, Health Management or Health Administration
Experience: At least three to five years of experience in project management communications or marketing required. Demonstrated success as a project manager on complex projects.

Populations Served
All employees, selected vendors, targeted community organizations, targeted community leaders and other PHS liaisons.

CENTRALIZED SCHEDULER (FOUR OAKS)
About CommWell Health
CommWell Health is a not-for-profit, community governed health center system with 16 private practice locations serving southeastern North Carolina. For 43 years, CommWell Health has provided award-winning team-based primary medical, dental, and behavioral health services, psychiatry, OB/GYN, on-site and mail order pharmacy, WIC, lab, x-ray, care coordination, and chronic disease care.
The Position: We’re looking for a bilingual Centralized Scheduler for our CommWell Health Four Oaks Operations location at 6441 US Hwy 301 S Four Oaks, NC 27524.
Benefits:
• Medical, dental, and vision insurance
• 401k matching
• PTO accruals, 11 paid holidays, and Emergency pay
• Employee Assistance Program
Why Should You Apply?
• Reason 1: Positive work/life balance
• Reason 2: Serve the rural/underserved populations
• Reason 3: Competitive pay/benefits package
• Reason 4: Opportunities for job advancement and on-the-job-training
Requirements:
• High School Diploma or GED
• 1 year computer skills to include Microsoft Office
• Ability to read, communicate, and interpret in Spanish and English.
• Knowledge of medical terminology (Preferred).
Responsibilities:
• The Scheduler makes appointments for patients who contact Centralized Scheduling for all sites and services

APPLY TODAY AT: https://commwellhealth.org/careers/

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