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The Pharmacy Technician will be responsible for assisting the Pharmacist in various pharmacy services including patient eligibility as well as medication access, filling, and dispensing processes in accordance with applicable rules and laws set by governing bodies including the North Carolina Board of Pharmacy.

The Pharmacy Technician is the main link between the patients and the Provider. They provide services that reflect the mission, standards, and philosophy of the Hot Springs Health Program.

Essential Job Duties

A. Abide by and work within the guidelines of the NC Board of Pharmacy.
B. Accurately enter, fill and refill prescriptions per provider orders from HSHP or otherwise, and organize medication(s) and order(s) for the pharmacist or dispensing physician to check.
C. Maintain pharmacy inventory by stocking, ordering needed medications and supplies, verifying receipt of medications, processing wholesaler invoices as per current practices, and removing outdated medications from stock.
D. Work with the clinical assistants to order and maintain lab stock.
E. Balance daily pharmacy transactions and controlled substances.
F. Manage point of sale system to accurately charge medications to patients and complete the prescription order cycle.
G. Maintain a clean and stocked pharmacy and accurate records by completing all items on daily and monthly checklists as per current practices.
H. Assist with prior authorizations.
I. Attend all required staff training and meetings.
J. Work with the HSHP medication assistance specialist as needed to increase patient access to medications.
K. Follow all OSHA, HIPPA, USP, and safety guidelines. Abide by all federal, state, and local regulations.

Education and Experience

A. Education: Required Pharmacy Technician Certification
B. Experience: Prior Pharmacy Technician experience preferred but not required.
C. Other: Valid N.C. Driver’s License, and dependable transportation.

Bertie County Rural Health Association

Job Title: Certified Pharmacy Technician

Purpose of the Job: Prepare medications under the direction of a pharmacist. Count, measure, mix, label, and record quantities, amounts, and dosages of medications according to prescription orders


1. Organize in shelves the inventory stock delivered on a daily basis.

2. Review wholesaler invoices to verify that all invoiced items are actually received.

3. Upload inventory cost information in the pharmacy management database.

4. As assigned by the supervisor, enter the financial information necessary to ensure proper billing/ cost tracking of each prescription filled.

5. As assigned by the supervisor, enter the data necessary to fill prescriptions in the pharmacy management database.

6. Code or charge each prescription filled to the correct payer.

7. Accept telephone requests for prescriptions refills and get them ready for processing. Handle other telephone calls/messages for the pharmacy.

8. Help the pharmacists and/or dispensing physicians with prescription-filling tasks, e.g., counting tablets and capsules, labeling bottles, etc.

9. Hand the patient (or his or her representative) filled prescriptions.

10. Inquire about the patient’s (or his or her representative) need or desire for additional education/counseling.

11. Obtain the signature of the patient (or his or her representative) who is receiving the filled prescriptions.

12. Process prescription payment slips to ensure that patient co-payments are accurately and effectively collected. (This requires close collaboration with front desk and financial management personnel.)

13. As assigned by the supervisor, order inventory and other supplies from the pharmacy wholesaler.

14. As assigned by the supervisor, report to the Chief Financial Officer the number of prescriptions filled and the total wholesaler order amount on a daily basis.

15. As assigned by the supervisor, print computer reports.

16. As assigned by the supervisor, provide treatment adherence services, e.g., pre-filling weekly medication boxes, observing patients on “directly observed therapy”, etc.

17. Periodically check the inventory stock for outdated items.

18. Participate in quality assurance/quality improvement activities.

19. The supervisor may assign other tasks from time to time.


This job requires:

1. Integrity, i.e., being honest and ethical

2. Dependability, i.e., being reliable, responsible, and dependable in fulfilling obligations

3. Organization, i.e., approaching tasks in a logical and sequential manner, minimizing confusion, and avoiding inconsistencies

4. Self-Control, i.e., maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior—even in difficult situations

5. Stress Tolerance, i.e., accepting criticism and dealing calmly and effectively with high stress situations

6. Attention to Detail, i.e., being careful about detail and thorough in completing work tasks

7. Adaptability/Flexibility, i.e., being open to change (positive or negative) and to considerable variety in the workplace

8. Cooperation, i.e., being pleasant with others on the job and displaying a good-natured, cooperative attitude

Education: Graduation from high school

Training: As required by the NC Board of Pharmacy to be listed as a Certified Pharmacy Technician

Work Experience: None

Licenses: None

Fair Labor Standards Act Classification: Non-exempt

Bloodborne Pathogens Exposure Classification: Not at risk

Internal Credentialing: No

Internal Privileging: No

Supervisor: Director of Pharmacy

The clinical pharmacist is a licensed professional with knowledge and proficiency in pharmacy practice including pharmaceutics, pharmacokinetics, pharmacodynamics and pharmacotherapeutics. The pharmacist is responsible for interpreting and evaluating appropriateness of pharmacological therapy to ensure that patients receive optimal drug therapy. The pharmacist will practice at two to three Appalachian Mountain Clinics: Leicester Community Health Center and the Dale Fell Community Health Center in Asheville. Services could be provided at our Sylva location in the future as the need grows.
The pharmacist is responsible for providing a full range of pharmaceutical service functions including, but not limited to:
 Select appropriate drug therapy based upon the pharmaceutical principles of pharmacokinetics and pharmacodynamics
 Complete patient-specific monitoring for efficacy, adverse effects, and clinical outcomes
 Communicate relevant findings and/or recommendations to other health care providers verbally and in writing
 Provide medication and device counseling to patients and caregivers
 Complete medical history and medication reconciliations
 Establish a patient panel for continual follow up under a CPA
 Provide concise, applicable, comprehensive, and timely responses to requests for drug information
 Educate health care professionals, students, patients, and the public regarding rational drug therapy
 Maintain basic knowledge of pharmaceutics, pharmacokinetics, pharmacodynamics, and pharmacotherapeutics in the area of practice

 Establish an understanding of the 340B program and help to grow pharmacy
 Contribute to quality improvement efforts and develop new initiatives,
policies, and procedures
 Complete Chronic Care Management consults

 Establish and implement programs that help ensure cost-effective drug
therapy and successful patient outcomes
 Manage continuous glucose monitor initiative
 Implement policies, practices, and procedures for clinical pharmacy services,
ensuring compliance with regulatory standards
 Collaborate with Director of Pharmacy to ensure optimal allocation of 340b
 Education: Doctor of Pharmacy degree from an accredited School/College of
 Experience: post-graduate year one residency or equivalent experience in
ambulatory care or rural health
 Licensure: current in-good-standing or eligibility for NC pharmacist license
and clinical pharmacist practitioner license
 Other: NC driver’s license for between clinic driving as necessary

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