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Chief Human Resources Officer




Western North Carolina Community Health Services (WNCCHS)


Asheville, North Carolina • Buncombe County

Date Needed:

May 01, 2024

Organization Website:

Type Of Position:

Full Time

Education Required:


Experience Required:

5-10 year(s)

Date Of Job Posting:

January 31, 2024

Job Description:

Chief Human Resource Officer (CHRO)

With an announced retirement, Western North Carolina Community Health Services (WNCCHS) is searching for its next Chief Human Resource Officer (CHRO).
WNCCHS is a Federally Qualified Health Center (FQHC) that provides comprehensive medical, dental, and behavioral health services to approximately 14,000 patients in Western North Carolina. We are a private, non-profit organization with our primary health center in Asheville and two locations in Buncombe and McDowell counties, as well as a mobile clinic.
We are committed to providing affordable and accessible health care to all by offering sliding fee scale discounts and discounted pharmacy services. We also address social determinants of health through a variety of programs and, from our roots, offer comprehensive HIV care and LGBTQ+ services.
CHRO will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organization’s mission and talent strategy. Explores trends in human resources to enhance the employee experience, meet evolving organizational needs and create innovative programs. CHRO provides strategic leadership by articulating HR needs and plans to the executive management team, stakeholders, and the board of directors.
KEY RESPONSIBILITIES- Includes but not limited to the following:
1. Establish and implement HR efforts that effectively communicate and support the company’s mission and strategic vision.
2. Builds and develops the teams and technology resources to facilitate regulatory compliance, recordkeeping, and analysis of workforce metrics.
3. Collaborates with senior leadership to develop comprehensive workforce recruiting and retention plans to meet the needs of the organization’s strategic goals.
4. Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
5. Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
6. Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system.
7. Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
8. Conducts research and maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to management.
9. Manages HR function for all credentialing, privileging, peer review and competency files for employees.
10. Works with finance ensuring that payroll is processed in a timely manner for employees and maintains all records. Including all benefits payments to vendors.
11. Facilitates professional development, training, and certification activities as identified for staff.
12. Organizes company events, activities, celebrations, and discussions to encourage employee engagement.
13. Demonstrates pride in the organization.
14. Participates in professional development activities.
15. Develops positive relationships with, staff, management, vendor partners and community resources.
16. Performs other work-related duties as required.
17. Maintain strict confidentiality and adheres to all HIPAA guidelines.
18. Participate in mandatory in-services, drills, staff meetings and other trainings.
19. Perform duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
20. Facilitate the maintenance of a clean, neat, and well-organized work area.
21. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
22. Support current incentive, regulatory, and certification requirements (such as PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or related field required.
• Master’s degree preferred.

• SHRM-CP, SHRM-SCP, PHR or SPHR preferred.
• Full unrestricted driver’s license.

• Experience in healthcare, specifically within a FQHC highly preferred.
• Previous experience with healthcare credentialling and ensuring credentialling guidelines are maintained throughout the organization.
• Bilingual in English and Spanish and/or Russian preferred

• Competitive health plans for employees and dependents including medical, dental, vision, and telehealth
• Two (2) Floating Holidays
• Ten (10) Paid Holidays
• Accrued PTO (total of 156 hours in 1st year)
• No weekends, or holiday work required
• Employee Assistance Network

• 403b Retirement Savings with Match
• Employer-Paid Short/Long Term Disability Insurance and Life Insurance
• HRSA (Health Resources and Services Administration) and Public Non-Profit Student Loan Forgiveness

• Monthly staff meetings and training
• Relias Learning Management System
• Continued Medical Education (CME) & Continuing Education (CEU)
• EAN Leadership Academy

Supportive of Diversity, Equity, and Inclusion.
Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs, or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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