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Title: Physician

Reports To: Chief Medical Officer

Direct Reports: Mid-Level Providers, Students/Interns as appropriate

Classification/Category: Clinical Level II

Workgroup(s): Provider Meeting

Work Status: On Site

Salary Range:

Stipend(s): After Hours On-Call, Saturday Clinic, and Migrant/Seasonal Farmworker Provider

Status: Exempt

Summary of Position

The Physician will provide quality, cost effective medical care within the boundaries of his/her specialty that emphasizes health promotion, disease prevention and adheres to performance standards set by RCCHC. The Physician will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

RCCHC Mission, Vision and Values

Mission: Great care for every one every day.

Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.

Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

Population Served

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

Minimum Qualifications

• Must accept the several principles of community healthcare which include but are not limited to the following; commitment to serve patients regardless of their ability to pay, commitment to practices of health promotion and disease prevention, skill or aptitude in the management of physician and non-physician medical personnel
• Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality
• Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team.
• Must be able to speak and communicate clearly and effectively

Education: Master’s degree in Public Health and/or two years post training within a practice preferred

Certification(s)/Licensure: Licensed to practice medicine in North Carolina, board certified or eligible, and maintains current DEA number.

Knowledge:
• Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC’s) in regard to the Federal 330 Public Health Service Act
• Knowledge of computer systems and applications.

Skills:
• Skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
• Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
• Skill in identifying and resolving problems.
• Skill in developing comprehensive reports.

Abilities:
• Ability to plan, organize, and integrate priorities and deadlines.
• Ability to identify, analyze, and interpret complex data and, resolve operational problems.
• Ability to evaluate and make recommendations for continuous quality improvement.
• Ability to evaluate and make recommendations for continuous risk assessment.
• Ability to anticipate and react calmly in emergency situations.
• Ability to communicate clearly and effectively orally and in writing.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software.

Essential Functions

• Treat patients in the clinic who have appointments as well as “walk-in” patients
• Participate with on call rotations with other providers
• Practice cost conscious and cost effective medical care
• Provide consultation with other medical providers at RCCHC
• Ensure each medical encounter is documented appropriately and in a timely manner
• Review laboratory data daily and take appropriate action promptly
• Comply with all performance standards set by RCCHC and those required by an agency providing funds
• Serve on one or more committees that provide performance improvement assurance for clinical practice at RCCHC
• Attend medical staff meetings and participate in CME activities
• Participate as an active member of the RCCHC team
• Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation
• Other job duties may be required that are not listed above.

PROVIDER RESPONSIBILITIES:
• The Provider shall devote their best professional skill and services in practicing medicine in accordance with the customary rules of ethics and conduct of the general practice of medicine, and specifically, as set forth by the North Carolina Board of Examiners.
• The Provider will comply with RCCHC’s requirements for: pre-employment drug and alcohol screening, criminal background check, and national databank search, with the understanding that any incriminating results are grounds for dismissal.
• The Provider will complete all required Federal and State onboarding processes, forms, applications, etc., whether through paper form or electronic submission.
• Provider will meet fulltime or part-time minimum hours as designated in addendum.
• Provider shall be entitled to cumulative sick, vacation and holiday or accruals based on years of service per the Center’s policy.
• Full time status Providers are encouraged to take up to 7 paid working days for Continuing Medical Education (CME) annually. Request for CME leave must be approved in advance by Center. Full Time Providers are allowed a maximum allowance of up to $6,000 for documented CME expenses, and lab coat purchase, per center’s calendar year, in order to maintain the professional status as a medical provider and subject to the availability of finds based on Center’s actual financial performance compared to the board approved operating budget. CME leave and allowances are noncumulative and are forfeited upon the termination of Provider’s employment for any reason.
• Provider agrees to arrive at work on-time and to productively work during all hours scheduled.
• The Provider is required to obtain and retain a state medical license and DEA number.
• The Provider will participate in at least one (1) of Center’s Community Service Programs, Committees, and/or Quality Improvement Initiatives each quarter. Community Service Programs include Health Fairs, educational programs presented to the public and to civic, service, business and religious organizations, and other community health education programs. During Migrant Seasonal Farmworker peak Season Provider may participate in off-site, after hours medical programs to meet the Community Service requirement. Committees may include any subcommittee created within the organization to address a need or task requiring clinical leadership. If Center fails to offer any such opportunities during the quarter, Provider is deemed to have met this requirement.
• The Provider agrees to provide direct medical care to all patients accepted for services at RCCHC, and will follow proper protocol and the leadership of the Chief Medical Officer when it seems necessary to dismiss any patients who prove to be too difficult, disruptive or dangerous to serve.
• The Provider agrees to provide all information needed to complete all Licensure Credentialing process, procedure, and paperwork as directed by RCCHC to obtain Federal Tort Claims Act coverage for the providers work with RCCHC and to obtain payment for services.
• The provider agrees to manage a panel of patients utilizing chronic care registries and health maintenance registries, and the provider will set the tone of team care engagement.
• The Provider also acknowledges that all fees collected as a result of professional services rendered shall be the property of the Corporation.
• The Provider agrees to complete all required documentation of medical records (electronically and in some situation using paper) in a timely manner (48 hours, unless otherwise notified) to completeness of documentation and to support billing activities to be done by other RCCHC staff.
• The Provider agrees that RCCHC has the right to discuss all such issues with any officials, including such authorities as the hospital administration, the Chief Medical Officer, physician-led committees, state medical boards, or any other licensing or credentialing authority, etc. The Provider has no “right to privacy” regarding any issue that has implications for quality of care or qualifications or skills or job relevant behaviors of the Provider.
• The Provider agrees to fully disclose any and all such information, sanctions, reprimands or performance feedback to RCCHC within two weeks of its reception.
• The Provider shall perform such administrative and managerial duties as may be assigned to him/her by RCCHC (CEO/CMO) from time to time, including but not limited to, regular health center management, Quality Improvement meetings, and clinical policy and procedure development, review and/or revision, training sessions, which may occasionally be held at Lunch or after-hours dinner meetings.
• The Provider will devote full time attention to rendering quality professional services on behalf of the Corporation. Outside Employment is permitted as long as it does not interfere with work at RCCHC. Specifically, the provider must not divert RCCHC patients to another practice.
• The Provider agrees to cooperate with operational initiatives for improvement of the business.
• The Provider agrees with RCCHC’s mission of improving access to care and agrees to work a schedule of patients that roughly corresponds to 15-30 minutes per patient, with 30 minutes for new patients and physicals.
• The Provider agrees to see “walk-ins” on short notice, as needed and as possible, such as fill empty time slots on the schedule created by “no-shows” and to promote patient access to care.
• The Provider agrees that the site leader controls the schedule and holds the authority to schedule patients in accordance with RCCHC policy and standard operating procedures. RCCHC acknowledges that the Site Leader will work with the Provider to optimize use of time in providing access to quality care for our patients.
• The Provider agrees not to arbitrarily refuse to see patients, except with approval by the Chief Medical Officer, such as when a patient is a potential danger, a disruptive influence on operations, or a drug seeker. See Discharge Policy for more detail.
• The Provider agrees to provide a written notice of resignation 90 days in advance of the last day of work. (If the Provider quits work and fails to give at least 90 days advance notice, the Provider forfeits all accrual vacation leave and will be required to repay any monetary advances, costs of processing visas, work permits, etc.).

Do you have an in-depth knowledge of and experience in family primary health care? NeighborHealth Center, a nonprofit medical practice, is looking for a full-time Family Nurse Practitioner or Physician Assistant with at least 2 years experience and to provide care to patients from birth through adulthood in collaboration with healthcare staff physicians. Use your experience in primary care and prevention/management of common acute illnesses and chronic conditions to support families of our most vulnerable population. This is not a remote position.

Requirements

Position Summary
The Family Nurse Practitioner or Family Physician Assistant provides professional comprehensive primary medical care to ambulatory NeighborHealth Center (NHC) patients in collaboration with health center staff physicians. As a member of a Care Team, the Nurse Practitioner or Physician Assistant works with the other care team members to provide quality patient-centered care. This is a full-time position.

Principal Duties and Responsibilities*
Consults and collaborates with physicians and other health care providers to develop effective treatment plans. Provides direction to other personnel and reviews medical records to verify that each patient’s care plan and medical needs are being met.

Obtains health history and performs a physical exam to determine and execute a diagnosis and treatment plan in accordance with established standards, procedures, and practices. Requisitions lab tests and x-rays, writes prescriptions, and makes referrals, as appropriate. Follows NHC clinical practice guidelines.

Delegates patient care responsibilities that fall under the scope of practice of other Care Team members to those individuals (medical assistant, nurse, care coordinator, patient educator, registration representative, behavioral health).

Provides patient care to 7-10 patients per 4-hour shift per day as per productivity expectations for all mid-level providers.

Provides follow-up care for patients. Ensures continuity of patient and family care by exchanging information and cooperating with other community health/social service agencies, hospitals, and health care providers. Counsels patients and/or significant others concerning physical and developmental well-being, defining each individual’s needs and problems. Identifies community health resources, and guides patients and/or significant others in their use.

Attends staff meetings and provider meetings and maintains involvement with NHC committees to ensure quality of care for patients; participates in peer/chart review, performance evaluations, and quality improvement efforts.

Participates in quality improvement efforts on the Care Team.

May perform other duties as assigned by the medical director.

Participates in continuing medical education, including Life Support Training, to maintain the skills necessary to perform nurse practitioner duties and as required by applicable medical boards and the State.

Maintains own physical health required to perform nurse practitioner duties; maintains current immunizations and up-to-date PPD.

Maintains communication with Administration regarding personal issues related to drugs, felonies, discipline, loss of license or privileges, litigation where the provider or clinic is harmed or at risk, or other serious issues.

The nurse practitioner will meet twice a year with his/her designated Collaboratory physician as outlined in the mid- level supervision requirements protocol.

Compliance and documentation
Confirm patient identity according to current procedure before rendering any service.

Thoroughly, accurately, and promptly document all services rendered in the electronic medical record for every patient.

Perform all tests, procedures, and other services according to the policy and procedure of NHC, notify the appropriate supervisor in a timely manner of instrument or procedural problems.

Be knowledgeable of and in compliance with CLIA, OSHA, and JCAHO regulations for safety, infection control, equipment operation, and other applicable areas.

Participate in proficiency testing as required by NHC or departmental policy to ensure that proper standards of care are being maintained.

Maintain confidentiality of patient health information in accordance with HIPAA and other applicable regulations.

Required Skills or Abilities*
Ability to work independently and make clinical assessments.
Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with good keyboarding skills.
Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.

Required Knowledge, Experience, or Licensure/Registration
Graduate of an accredited Nurse Practitioner/Physician Assistant program; master’s degree preferred with at least 2 years’ experience.
Current licensure or permit as RN in North Carolina.
Certified by the American Nurses Credentialing Center (ANCC) as a family nurse practitioner or have NCCPA certification and state licensure to practice medicine in North Carolina.
Active board certification as a NP or PA in Primary Care.
Active DEA license or ability to apply for such license upon hire.
Qualified by education, training, or experience to work with the adult and/or geriatric patient population as specialty assignment dictates. Demonstrated ability to work independently and make clinical assessments.
Ability to work onsite Mondays through Fridays during the hours of 8am to 5pm.
Ability to read, write, speak, and comprehend English fluently.
Vaccines as required.
CPR certification required.

Physical requirements of the Job*
Sitting or standing (often for prolonged periods)
Walking and moving about to accomplish tasks.
Carrying or lifting objects up to 20 pounds

*To comply with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the essential duties of the job.

NeighborHealth Center is an Equal Opportunity Employer, including disability/veterans. NHC is dedicated to building a culturally diverse staff committed to serving a diverse patient population.

Westlife Wellness (WLW) is actively seeking a Certified Medical Assistant (CMA) to strengthen our team. As a crucial member of our healthcare team, the CMA will play a key role in supporting providers within the patient-centered medical home by executing essential clinical responsibilities under the guidance of a Medical Provider.

JOB DESCRIPTION: Certified Medical Assistant (CMA)

The CMA will serve as the organization’s floater/lab coordinator. The floater/lab coordinator is responsible for ensuring an efficient workflow for daily rooming processes and laboratory functions across our clinics. This role requires strong collaboration with the Director of Nursing, Healthcare Providers, Quality Team, Administrative Staff, and other personnel to deliver exceptional primary health care to all patients. We are committed to upholding the philosophy of our clinic and the principles of the Patient-Centered Medical Home (PCMH), and the CMA floater/lab coordinator will be instrumental in achieving this goal.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited):

CLINICAL:
Support the licensed healthcare provider by delivering direct and indirect patient care in the role of a CMA
Communicates effectively oral, written, and non-verbal
Is responsible for maintaining an effective and efficient workflow
Assists the team with the rooming process
Assists healthcare providers with office procedures
Is responsible for updating the electronic medical record
Assist with phone triage as assigned to expedite timely turnaround times
Assist with completing prior authorizations
Assists with monitoring, ordering, and maintaining clinical supplies
Is responsible for monitoring supplies for expiration dates
Is accountable for disposing expired items per agency protocol
Is responsible for cleaning and disinfecting medical equipment and patient-use areas after each patient use and as needed
Is responsible for maintaining a clean, decluttered work environment in the clinical areas
Is accountable for fostering and maintaining a positive work environment
Participates in the daily huddle
Assist with and perform other tasks as assigned

LABORATORY:
Is responsible for facilitating laboratory duties and responsibilities for a CLIA-Waived laboratory
Performs venipunctures as ordered by the provider and prepares specimens for send out
Ensures specimens are ready for pick up at the designated time
Assist with maintenance of CLIA-Waived equipment
Is accountable for completing controls for CLIA-Waived testing as required by the state
Is accountable for maintaining sufficient inventory
Is responsible for monitoring supplies for expiration dates
Is accountable for disposing expired items per agency protocol
Is responsible for tracking outgoing specimens (lab, pap, and derm) to ensure specimens are received and resulted
Assist in rescheduling no-show and cancellation appointments
Complete sterilizer weekly and monthly maintenance
Clean and disinfect surgical instruments and prepare for sterilization
Assist in sterilizing surgical instruments
Is responsible for participating in the daily huddle
Assist with and perform other tasks as assigned

MEDICAL RECORDS
Accurately document in the Electronic Medical Record (EMR).
Access patient charts for direct and indirect patient care.
Assist in updating the EMR when records are received from other health care providers and offices.
Request medical records from other medical facilities
Assist with scanning medical records
Dispose of all PHI according to HIPAA guidelines.
Accurately use electronic databases

PHONE CALLS
Provide patient assistance during incoming phone calls.
Return patient phone calls in a timely manner per organization policy.
Leave messages as per HIPPA standards and guidelines
Utilize the EMR to communicate patient needs to the HCP.
Create appropriate encounters in the EMR to document communication with the patient.

ADMINISTRATIVE FUNCTIONS:
Attend all staff meetings (monthly and as scheduled).
Assist in the preparation of clinical reports required by the clinic.
Develop a working knowledge and understanding of federal, state, and local statutes and regulations governing the operation of a federally qualified healthcare facility.
Adhere to all clinical policies and procedures.
Attend daily huddles & participate in the patient care team.
Perform other duties as assigned by the medical director & administration.

MENTAL / EMOTIONAL NEEDS:
Maintain the mental stability required to meet the complex demands in the clinical setting.
Provide safe delivery of patient care.
Facilitate changes required by the clinic to improve the quality and delivery of patient care.
Adapt to situations, acting quickly, and paying close attention to details.
Communicate courteously and professionally with all persons.
Manage stress associated with meeting assigned deadlines.

PHYSICAL NEEDS (The employee may be required to):
Perform tasks involving all five senses. Vision requirements include the ability to look at objects up close and at a distance, recognize objects in the peripheral field, distinguish between different colors, view objects with depth perception, and focus on objects.
Safely operate different types of equipment.
Stand, walk, climb, balance, stoop, kneel, and reach with hands and arms.
Lift and or move up to 25 pounds.
Transport bio-hazardous waste in approved containers and storing in secured locations.

Reasonable accommodations may be made to enable individuals with disability to perform these essential functions.

WORK ENVIRONMENT (may expose employees to):
Moderate noise levels
Bloodborne Pathogens
A fast-paced work setting

PROFESSIONAL / ORGANIZATIONAL REQUIREMENTS:
Completing all educational training, competency testing, and validation before performing any tasks independently
Maintain a current unrestricted certification
Maintain current certification for Basic Life Support
Complete monthly training as required of each employee of the clinic
Obtain/ Decline the Hepatitis B Vaccination (offered at no cost)
Maintain tuberculosis screenings
Provide a urine sample for a random drug screen as needed per Personnel Policy
Participate & adhere to competency requirements

QUALIFICATIONS: Associate Degree in Applied Science from an accredited Medical Assisting Program, AAMA-certified

Benefits:
Dental Insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Schedule:
Monday – Friday
8 hour shift
Day shift

Work Location: In person

Compensation: Depends on education and work-related experience

*Must have reliable transportation

*Position will require travel between clinics as needed

*Must have an excellent attendance record

Full-Time

Lenoir, NC 28645

Overview

Seeking a Behavioral Health Provider LCSW(A) or LCMHC(A) to join our organization. Individual works as a part of a multidisciplinary primary care treatment team to facilitate the provision of holistic, whole-person healthcare for WestLife patients. Provides behavioral health and substance abuse screening, brief intervention, education, and referral. Will work with patients within our service area who are seeking  mental health services. Individuals may be existing patients of the organization, from other primary care providers within the service area or without a primary care provider and in need of psychosocial, behavioral health, chronic disease, behavior change, and/or substance use concerns. Candidate must be knowledgeable of and adheres to all policies, professional practice standards, philosophies and requirements for professional clinical practice.

Benefits:

Health Insurance
Dental Benefits
Vision Benefits
Educational Loan payback
403B Retirement, Company matching up to 2%
Paid Time Off
10 Days Holiday/Birthday Pay
Long Term Disability
Life Insurance
Optional Benefits
Continuing Education Funds and PTO

Behavioral Health Provider LSCW (A) or LCMHC(A) – Qualifications:

Experience: Minimum three years’ experience in a public health setting

Certification(s): None

Education: Master’s Degree

Licensure: Licensed Clinical Social Worker Certification (LCSW or LCSW-A) in good standing with the Social Work Certification and Licensure Board of North Carolina (or equivalent).

Behavioral Health Provider LCSW(A) or LCMHC(A) – Key Responsibilities

Practice reflects adherence to professional Code of Ethics.
Provides evidence based assessment, intervention, consultation, and as appropriate, referral services for patients with a variety of behavioral and chronic health conditions
Works cooperatively as an integral part of the primary healthcare team with the goal of improving patient care and increasing team efficiency.
Formulates and facilitates the implementation of behavioral health, substance abuse, and chronic disease management plans of care through use appropriate treatment modalities, interventions, and available community resources.
Assists primary care providers (internal and external) with screening, identification, diagnosis, management, and treatment of behavioral health, substance use,   issues, chronic disease management
Engages in ongoing assessment and quality improvement strategies to assist in the implementation ongoing primary care/behavioral health integration strategies.
Provides consultative services to health care team members within the scope of care definitions and provides training to other health care professionals as needed.
Completes, in a timely manner, all required documentation related to patient treatment, payment for services rendered, and organizational operations.
Engages in continuing education to maintain licensure and enhance professional competence relevant to medical and legal issues that impact patient care.
Maintains working knowledge of and liaison with community agencies and resources.
Performs other duties as assigned.

WestLife Core Requirements

Patient First – An approach to care that holds primary, the well-being and desires of the patient
Build not Blame – Focusing first on finding fault with the process rather than the person
Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

We are an equal opportunity employer and value diversity.

Lincoln Community Health Center, Inc., a federally qualified community Health Center (FQHC) located in Durham, NC is recruiting for an Early Intervention Clinic Behavioral Health Professional. Durham is known as the Bull City, the City of Medicine, the Tastiest Town in the South, and the Startup Capital of the South. It’s a two-hour drive from the beach, a three-hour drive from the Blue Ridge Mountains, and is North Carolina’s fourth largest city by population. Along the East Coast, Durham is located conveniently along I-85. For those outside of driving distance, travel to and from is made easy as the City and County of Durham co-own the top-ranked Raleigh-Durham International Airport that services more than 45 nonstop destinations

Occupational Summary
Provides integrated substance abuse/mental health treatment to HIV infected patients through assessment, treatment planning, therapeutic interventions, case management, outreach, active coordination of care between community-based providers (case managers) as well as the ID clinic providers. Provides integrated substance abuse treatment to patients of Healthcare for the Homeless. The BHP ensures timely and coordinated access to medically appropriate levels of health and support services and continuity of care, through ongoing assessment of the client’s and other key family member’s needs and personal support systems. Actively supports the Lincoln Community Health Center’s mission of service and education.

Knowledge, Skills, and Abilities
A general knowledge of Durham community and its resources is required. Knowledge of HIV/AIDS through seminar and coursework required. Interviewing, facilitation, and computer skills required. Cultural competence through ability to communicate effectively, verbally, and in writing to diverse populations including patients, staff, and general public required. Ability to perform with minimal supervision desired.

Education
MSW, and licensed or provisionally licensed LCSW and LCAS. Some knowledge or previous work experience in the health field especially related to HIV/AIDS care.

Experience
One (1) year of working in a community/public health setting. General knowledge of the Durham community desired.

Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner.

Key requirements for any position are our “Core Values”:
•Courtesy
•Respect
•Quality
•Accessibility
•Teamwork
•Continuous Improvement
•Accountability

LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences.

We believe that diversity and inclusion is critical and promotes our commitment to serving the Durham community.

CLOSING DATE:
Open until filled.

Position Summary
Physicians provide professional comprehensive medical services for NeighborHealth Center (NHC) patients on a full-time basis as described in their employment agreement. As a member of a Care Team, the Family Medicine Physician works with the other care team members to provide quality patient-centered care.

Principal Duties and Responsibilities*
• Provides comprehensive primary care services to both children and adults, with approximately 50% of patients being pediatrics, including newborns.
• Obtains health history and performs a physical exam to determine and execute a diagnosis and treatment plan in accordance with established standards, procedures, and practices. Requisitions lab tests and x-rays, writes prescriptions, and makes referrals as appropriate. Follows NHC clinical practice guidelines.
• Participates in the call schedule on a predetermined basis.
• Delegates patient care responsibilities that fall under the scope of practice of other Care Team members to those individuals (medical assistant, patient educator, registration representative, behavioral health).
• Attends staff and medical provider meetings and maintains a level of involvement with the health center committees, as needed, to ensure quality patient care. Participates in peer/chart review, performance evaluations, and quality improvement efforts.
• Provides patient care to approximately 9-10 patients per 4-hour shift per day as per productivity expectations for all providers.
• Collaborates with nurse practitioners or supervises physician assistants, as appropriate, in providing patient care; may assist in the education training of medical students and residents.
• Participates in continuing medical education, including Life Support Training, to maintain the skills necessary to perform physician duties and as required by applicable medical boards and the State.
• Maintains own physical health required to perform physician duties; maintains current immunizations and up-to-date PPD.
• Maintains communication with administration regarding personal issues related to drugs, felonies, discipline, loss of license or privileges, litigation where the provider or clinic is harmed or at risk, or other serious issues.
• Participates in quality improvement efforts on the Care Team.
• May perform other duties as assigned by the Chief Medical Officer.

Compliance and Documentation
• Confirms patient identity according to current procedure before rendering any service.
• Thoroughly, accurately, and promptly documents all services rendered in the electronic medical record for every patient.
• Performs all tests, procedures, and other services according to the policy and procedure of NHC, notify the appropriate supervisor in a timely manner of instrument or procedural problems.
• Is knowledgeable of and in compliance with CLIA, OSHA, HRSA, and JCAHO regulations for safety, infection control, equipment operation, and other applicable areas.
• Participates in proficiency testing as required by NHC or departmental policy to ensure that proper standards of care are being maintained
• Maintains confidentiality of patient health information in accordance with HIPAA and other applicable regulations.

Required Skills or Abilities*
1. Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm.
2. Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
3. Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.

Required Knowledge, Experience, or Licensure/Registration
1. Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) from an accredited institution
2. Completion of residency program with certification of specialty training and clinical experience
3. Board Certification (or eligible) in specialty training and maintenance of certification
4. State licensure to practice medicine in North Carolina
5. CPR Certification
6. Ability to work onsite/hybrid/remotely Mondays through Fridays during the hours of 8am and 5pm.
7. Ability to work remotely via a home office set up with access to secure Internet connection.
8. Ability to read, write, speak, and comprehend English fluently.
9. Required immunizations

Physical requirements of the Job*
Sitting or standing (often for prolonged periods)
Carrying or lifting objects up to 20 pounds

Position Summary
The Care Management (CM) Manager is an RN who will oversee the day-to-day operations of the Care Management team, including the RN Care Managers and the Care Coordinators. The CM Manager will serve as CM Lead and the care management contact for CMHN (Carolina Medical Home Network), along with the point of contact for all internal CM/CC work. The CM Manager will review performance metrics and work with leadership and providers to provide CM/CC services to NHC patients.

Principal Duties and Responsibilities*
Care Management
– Oversee the day-to-day operations of the Care Managers and Care Coordinators on the CM team
– Serve as the care management contact for CMHN
– Actively participate in the Care Management Leaders workgroup
– Communicate CM program updates to staff
– Collaborate with partner organizations to provide the best care and resources to our patients as needed
– Review performance metrics and work with leadership, staff, and providers to improve workflows and efficiencies in accordance with CMHN and NHC protocols.
– Serve as a Care Manager to support the workload of the Care Managers as needed.
– Serve as the point of contact for grant programs supporting care management work.

Strategic Leadership
– Responsible for the financial management of the CM team, including providing input for budget preparation and ensuring that costs are well-controlled for the CM team.
– Participate in strategic planning, goal setting, writing and implementation of procedures; and ensuring compliance with and achievement of those goals and procedures.
– Promote growth of CM staff in areas of leadership, operational excellence, patient-centered care, education, and organizational involvement to meet the identified goals and needs of the employee and organization.

Management
– Work with Human Resources in the hiring, onboarding, and offboarding of department team members.
– Direct the training of newly hired team members and deploy training, retraining, and skills documentation to maintain the required performance of the team.
– Hold routine department meetings to ensure efficient workflow of the clinic/department.
– Receive input from, review, and report on the performance of team members.
– Ensure compliance with federal, state, and local regulations, including OSHA, HRSA, and HIPAA regulations.
– Solve conflicts between staff members and resolve patient complaints.
– Increase employee motivation, retention, and engagement by providing ongoing coaching; promote teamwork within and outside of the clinical area.
– Function as troubleshooter regarding staff issues and proactively establish lasting change and procedures to prevent future issues.

Required Skills or Abilities*
1. Excellent verbal communication, organizational, problem-solving, and critical thinking skills.
2. Experience with an electronic medical record.
3. Ability to organize, direct, prioritize, and delegate work appropriately.
4. Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm.
5. Requires intermediate understanding of Excel and how to gather and present data.
6. Requires strong interpersonal communication and mediation skills to successfully lead, motivate, and collaborate with a very diverse staff in a variety of capacities.
7. Ability to strongly embrace and personify the mission of the NHC, through performing work in a whole person way, providing for the physical, emotional, and spiritual needs of staff members and patients.
8. Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
9. Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.

Required Knowledge, Experience, or Licensure/Registration
1. Bachelor’s Degree from an accredited School of Nursing with an unrestricted RN license to practice nursing in North Carolina.
2. Minimum of 5 years of nursing experience in an ambulatory or acute care setting, home health, or public health.
3. Experience in Care Management is required
4. Leadership or management experience is highly preferred.
5. Experience and demonstrated abilities of working in a multi-cultural setting.
6. Ability to work onsite/hybrid/remotely Mondays through Fridays during the hours of 8am and 5pm.
7. Ability to work remotely via a home office set up with access to secure Internet connection.
8. Ability to read, write, speak, and comprehend English fluently.
9. Routine immunizations and flu vaccines

Physical requirements of the Job*
Sitting or standing (often for prolonged periods)
Carrying or lifting objects up to 20 pounds

Division: Clinical
Department: Clinical
Position Title: Nurse Manager
Reports To: Chief Medical Officer
FLSA: Exempt

Population Served: United Health Centers (UHC) provides access to high-quality, affordable, comprehensive healthcare for all individuals and families, regardless of their insurance status or their ability to pay.

Summary: Ensures the UHC medical centers remain financially sustainable while delivering good customer service. Makes key business decisions and oversees day-to-day clinical operations. Works to expand medical centers to make it more profitable and better meet the needs of the local community.

Clinical Nurse Manager Job Duties:

• Provides twice a month training for CMAs and updates clinical skills.
• Goes over monthly performance improvement for CMAs.
• Reviews inventory for things like vaccines, medical supplies and medications
• Reviews provider schedule daily to ensure appropriate scheduling and decrease errors and assist with patient triage at front desk.
• Assist CMO, QI/QA nurse with patient complaints and offers feedback and solutions.
• Contacts hospital liaison to coordinate patient schedule post hospital or ER discharge.
• Perform weekly huddle with CMAs and shares organizational announcements.
• Will provide backup in event of staff shortage.
• Assist MAs with proper documentation of all metrics.
• Assist medical records with expediting request and ensuring documentation is in patient’s chart prior to visit.
• Works with physicians and providers to develop business strategies and patient services.
• Designs and implements workplace procedures.
• Liaises with general practitioners, nurses, and other medical practice employees to ensure they have necessary support.
• Manages practice and department budgets.
• Oversees daily practice operations, including appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety.
• Leads a team made up of medical secretaries, receptionists, and records staff.
• Controls the supply of medications and medical equipment.
• Manages patient records and IT system.
• Evaluates appointment procedures and patient services.
• Recruits, trains, and supervises new clinical administrative employees.
• Recruits new patients.
• Interacts with patients and gains customer feedback about the practice.
• Addresses patient complaints in a compassionate and timely fashion
• Manages the production of patient brochures, newsletters, and other correspondence.
• Monitors practice’s progress in meeting government targets

Administration and Oversight
• Track staff TB screenings and CPR certification to ensure clinic follows all State and Federal regulations.
• Maintain order and track medical supplies for the inventory order of office supplies.
• Responsible for the completion and coordination of incident reports for the clinics.
• Conduct the annual maintenance review of all medical equipment and make recommendations to Chief Medical Director.
• Schedule pharmaceutical rep/vendor appointments for the clinics.
• Track patient data for quality initiatives as required.
• Coordinate patient quality survey with corporate compliance and Administrative.
• Attend internal and external meetings on behalf of the Medical Director as directed.
• Other Duties as assigned.

Non-Essential Job Functions
• Attend and participates in staff meetings and in-services as assigned.
• Adhere to and support UHC’s policies, practices and procedures.
• Accept assigned duties in a cooperative manner and perform all other related duties as assigned by supervisor.
• Work scheduled shifts.
• Serves as liaison between clinical staff and other areas within the facility at large, and as an advisor to other disciplines.
• Formulates, interprets, and carries out practice policies and resolves operational problems and keeps lines of communication open with clinical staff and physicians to ensure high productivity.
• Assist with the development of policies, procedures, and protocols for operations and personnel systems and objectives.
• Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and Works closely with administration in developing and operating within defined departmental budget.
• Provides statistical data and reports.
• Coordinates the purchase of medical supplies, drugs and other office supplies.

Clinical Nurse Manager Skills and Qualifications:

• People Person, Strong Oral and Written Communication Skills, Problem Solving Skills, Organizational Skills.
• Leadership Skills, Management Skills and Experience.
• Knowledge of Relevant Software, Computer Literacy, Budgeting Skills, Accounting Skills and Analytical Skills.
• Ability to Work as Part of a Team.
• Health and Safety Knowledge.
• Bachelor’s or Master’s Degree in Business or Health Management
• Registered Nurse Degree

United Health Centers is an Equal Opportunity Employer

FNP/PA

About CommWell Health

CommWell Health is a not-for-profit, community governed health center system with 16 private practice locations serving southeastern North Carolina. For 43 years, CommWell Health has provided award-winning team-based primary medical, dental, and behavioral health services, psychiatry, OB/GYN, on-site and mail order pharmacy, WIC, lab, x-ray, care coordination, and chronic disease care.

Benefits:

Medical, dental, and vision insurance

401k matching

PTO accruals, 11 paid holidays, and Emergency pay

Employee Assistance Program

Paid CME, Licensure, DEA Reimbursement, Provider incentive program, Sign on bonus

Qualified for HRSA/NC Office Rural Health loan repayment program

Why Should You Apply?

Reason 1: Positive work/life balance

Reason 2: Serve the rural/underserved populations

Reason 3: Competitive pay/benefits package

Requirements:

Graduate of an accredited Nurse Practitioner or Physician Assistant Program

CPR

Minimum of (1) year experience (preferred)

Responsibilities:

Staff Family Nurse Practitioner or Physician Assistant provides services to the clients at CommWell Health and in the community through outreach and community programs. Participates as a member of the Patient Centered Health Home (PCHH) Care Team.

APPLY TODAY AT: https://commwellhealth.org/careers/

FNP/PA

About CommWell Health

CommWell Health is a not-for-profit, community governed health center system with 16 private practice locations serving southeastern North Carolina. For 43 years, CommWell Health has provided award-winning team-based primary medical, dental, and behavioral health services, psychiatry, OB/GYN, on-site and mail order pharmacy, WIC, lab, x-ray, care coordination, and chronic disease care.

Benefits:

Medical, dental, and vision insurance

401k matching

PTO accruals, 11 paid holidays, and Emergency pay

Employee Assistance Program

Paid CME, Licensure, DEA Reimbursement, Provider incentive program, Sign on bonus

Qualified for HRSA/NC Office Rural Health loan repayment program

Why Should You Apply?

Reason 1: Positive work/life balance

Reason 2: Serve the rural/underserved populations

Reason 3: Competitive pay/benefits package

Requirements:

Graduate of an accredited Nurse Practitioner or Physician Assistant Program

CPR

Minimum of (1) year experience (preferred)

Responsibilities:

Staff Family Nurse Practitioner or Physician Assistant provides services to the clients at CommWell Health and in the community through outreach and community programs. Participates as a member of the Patient Centered Health Home (PCHH) Care Team.

APPLY TODAY AT: https://commwellhealth.org/careers/

CHCs Need Helene Recovery Support - Give Now

Western NC health centers have stepped up to provide incredible service to their communities, acting immediately after the storm to re-open sites, deliver supplies, and volunteer in shelters, public housing complexes, and senior living centers, bringing care to their most vulnerable neighbors. Now it’s our turn to support these health care heroes and help them rebuild their communities:

Donate to the Disaster Fund