Position Summary
The Medical Assistant (MA) Supervisor ensures the provision of high-quality patient care by ensuring medical providers receive sufficient support and assistance from the medical assistant (MA) team. The MA Supervisor is responsible for overseeing the daily operations of medical assistants within the clinic. This includes supervising clinical workflows, ensuring compliance with protocols, training new staff, coordinating schedules, and serving as a liaison between medical assistants, providers, and management.

Principal Duties and Responsibilities*

Leadership
• Lead, supervise, and evaluate the MA Team. This includes hiring, onboarding, and offboarding of MA staff.
• Direct the training of newly hired MAs and deploy training, retraining, and skills assessment to maintain required performance of all MAs. Provide mentorship and development opportunities as appropriate.
• Ensure appropriate staffing and coverage through scheduling and delegation of tasks.
• Increase employee motivation, retention, and engagement by providing ongoing coaching; promote teamwork within and outside of the clinical area.
• Function as troubleshooter regarding daily clinical support staff issues and proactively establish lasting change and procedures to prevent future issues.
• Ensure the observance of policies, procedures, and safety practices.
• Ensure compliance with federal, state, and local regulations, including HRSA, OSHA, and HIPAA regulations.

Communication and Coordination
• Serve as the point of contact between MAs, nurses, and providers.
• Facilitate team meetings and communicate changes in procedures or policies.
• Resolve workflow or personnel issues in a timely and effective manner.
• Ensure proper documentation in the EMR.

Administrative and Clinical
• Assist with the development of updated procedures as needed, along with the clinical leadership team.
• Perform all the key functions and responsibilities of the MA
• Monitor inventory of clinical supplies throughout the clinical space and monitor for additional needs
• Maintain a neat and orderly clinical work area.
• Regularly check mail, e-mail, and voicemail and respond promptly and professionally to all inquiries.
• Update SharePoint as needed.
• Perform other tasks required in support of the medical providers and nursing staff as assigned.

Required Skills or Abilities*
• Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm.
• Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
• Basic patient care skills required.
• Able to work as a member of an interdisciplinary Care Team.
• Good physical stamina and an ability to stand most of the day.
• Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness to learn from others.
• An ability to work independently, take initiative, and set priorities in accordance with the needs and mission of the clinic.
• Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
• Superior written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
• Conscientious in following departmental and organizational policies and procedures and able to embrace and personify the mission of the NHC.

Required Knowledge, Experience, or Licensure/Registration
• High school education or equivalent
• Satisfactory completion of an accredited MA training program and Registered MA certification.
• Experience in a medical practice, laboratory, hospital, or other clinical setting.
• Ability to read, write, speak, and comprehend English fluently; bilingual ability preferred.
• Vaccines as required.
• Current CPR Certification.

Physical requirements of the Job*
1. Sitting or standing (often for prolonged periods)
2. Carrying or lifting objects up to 20 pounds

Lincoln Community Health Center, Inc., a federally qualified community health center located in Durham, NC is recruiting for a Collaborative Care Manager. Durham is known as the Bull City, the City of Medicine, the Tastiest Town in the South, and the Startup Capital of the South. It’s a two-hour drive from the beach, a three-hour drive from the Blue Ridge Mountains, and is North Carolina’s fourth largest city by population. Along the East Coast, Durham is located conveniently along I-85. For those outside of driving distance, travel to and from is made easy as the City and County of Durham co-own the top-ranked Raleigh-Durham International Airport that services more than 45 nonstop destinations.

Position Summary:
Collaborative Care Management is an evidence-based behavioral health integration model designed to support primary care clinicians in assessing and treating patients with mild to moderate behavioral health conditions. The Collaborative Care Manager will serve as the central member and coordinator of the Collaborative Care team that includes the patient’s medical provider, clinical support and psychiatric provider, as appropriate, and will be responsible for maintaining a registry/caseload of patients to track and outreach patients while monitoring progression towards improvement. The Collaborative Care Manager is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers.

Knowledge, Skills and Abilities:

•Demonstrated ability to collaborate and communicate effectively in a team setting
•Ability to lead a multidisciplinary team in a compressive approach consistent with the Collaborative Care Model. •Ability to maintain effective and professional relationships with patient and other members of the care team.
•Experience with screening for common mental health and/or substance use disorders.
•Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders, when appropriate.
•Ability to effectively engage patients in a therapeutic relationship, when appropriate.
•Ability to work with patients by telephone as well as in person.
•Experience with assessment and treatment planning for common mental health and/or substance use disorders.
•Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).
•Basic knowledge of psychopharmacology for common mental health disorders that is within appropriate scope of practice for type of provider filling role.
•Experience with evidence-based counseling techniques.
•Experience with screening for common mental health and/or substance use disorders.
•Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders, when appropriate.
•Ability to effectively engage patients in a therapeutic relationship, when appropriate.
•Ability to work with patients by telephone as well as in person.
•Experience with assessment and treatment planning for common mental health and/or substance use disorders.
•Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).
•Basic knowledge of psychopharmacology for common mental health disorders that is within appropriate scope of practice for type of provider filling role.
•Experience with evidence-based counseling techniques.

Education/Experience:
Graduation from an accredited college or university with a master’s degree in behavioral health or social work (Licensed Clinical Mental Health Counselor/Professional Counselor, Licensed Social Worker, Registered Nurse, Licensed Psychologist, Masters-level licensure candidate/trainee LCSW) and must be licensed in NC.

Previous experience in an ambulatory setting as a part of a multi-disciplinary team is desired. Experience leading and supporting team members desired.

Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner.

Key requirements for any position are our “Core Values”:
•Courtesy
•Respect
•Quality
•Accessibility
•Teamwork
•Continuous Improvement
•Accountability

LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences.

Apply to www.lincoln chc.org

Overview:

Under direct supervision, provides assistance to the provider and clinical staff of Triad Adult and Pediatric Medicine (TAPM) in order to provide direct, quality patient care to adult and/or pediatric patients.

Job Responsibilities:

Assists provider staff during examinations, treatments, and testing.
Refers to and follows provider staff orders in accordance with agency protocols, policies and procedures when performing patient care and clinical skills including but not limited to: venipuncture, immunization injections, ear irrigation, administration of medications, dental varnishings, catherizations, specimen collections, etc., and completes necessary documentation.
Retrieves information from patient charts for lab and diagnostic tests, and obtains required patient signature on appropriate consent forms, as requested by provider staff.
Performs patient intake and prepares patients for office visit per policy and procedure.
In collaboration with provider staff, supports entry and recording of visit charges per protocol and advises patients of follow up appointments as directed by provider staff.
When requested, ensures referral forms and other paperwork initiated by provider staff is complete and accurate.
Requisitions, organizes, and stocks inventory for examination rooms and nurse’s station, as needed.
Disposes of all disposables, contaminated, and used items into designated waste containers.
Cleans and stocks examination rooms and stations as needed.
Participates in ongoing quality improvement monitoring, educational updates, in-services, and other meetings pertaining to position.
Promotes team, system, and organizational goals; maintains patient confidentiality and provides customer service.
Abides by all company policies, procedures and protocols regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Performs other duties as assigned.
Floats to other clinic sites upon request to meet staffing and coverage needs.

Preparation and Training:

Job duties require a high school education with additional broad technical training in a nationally recognized Medical Assistant Program. Must either be a currently Certified or Registered Medical Assistant. Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain current CMA/RMA designation, CPR certification, and a NC driver’s license for occasional outside travel.

Experience:

With the above skills, education, and at least one year of previous clinical experience (preferably in ambulatory care), it would take approximately 3-12 months to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.

Overview:

Under direct supervision, provides assistance to the provider and clinical staff of Triad Adult and Pediatric Medicine (TAPM) in order to provide direct, quality patient care to adult and/or pediatric patients.

Job Responsibilities:

Assists provider staff during examinations, treatments, and testing.
Refers to and follows provider staff orders in accordance with agency protocols, policies and procedures when performing patient care and clinical skills including but not limited to: venipuncture, immunization injections, ear irrigation, administration of medications, dental varnishings, catherizations, specimen collections, etc., and completes necessary documentation.
Retrieves information from patient charts for lab and diagnostic tests, and obtains required patient signature on appropriate consent forms, as requested by provider staff.
Performs patient intake and prepares patients for office visit per policy and procedure.
In collaboration with provider staff, supports entry and recording of visit charges per protocol and advises patients of follow up appointments as directed by provider staff.
When requested, ensures referral forms and other paperwork initiated by provider staff is complete and accurate.
Requisitions, organizes, and stocks inventory for examination rooms and nurse’s station, as needed.
Disposes of all disposables, contaminated, and used items into designated waste containers.
Cleans and stocks examination rooms and stations as needed.
Participates in ongoing quality improvement monitoring, educational updates, in-services, and other meetings pertaining to position.
Promotes team, system, and organizational goals; maintains patient confidentiality and provides customer service.
Abides by all company policies, procedures and protocols regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Performs other duties as assigned.
Floats to other clinic sites upon request to meet staffing and coverage needs.

Preparation and Training:

Job duties require a high school education with additional broad technical training in a nationally recognized Medical Assistant Program. Must either be a currently Certified or Registered Medical Assistant. Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain current CMA/RMA designation, CPR certification, and a NC driver’s license for occasional outside travel.

Experience:

With the above skills, education, and at least one year of previous clinical experience (preferably in ambulatory care), it would take approximately 3-12 months to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.

Provides direct patient care services by independently and interdependently scheduling and/or conducting complex diagnostic and therapeutic procedures. This position independently participates in the delivery of direct patient care within the scope of individual authority granted by the North Carolina Board of Medical Examiners.

Job Responsibilities:

Participates in the development of policies and procedures relating to the provision of clinical and related services. Provides supervision to midlevel practitioner staff.
Performs complete physical exams, obtains medical history; interprets and records findings.
Orders/obtains appropriate laboratory and diagnostic studies/tests to assist with patient evaluations, as needed.
Interprets and integrates data to determine preliminary diagnosis and appropriate therapeutic plan.
Administers medications, immunizations, and injections in compliance with state law and clinic guidelines.
Performs direct patient care services, which may include instruction, education, counseling, recommendation of medications and treatments, health and illness prevention, and/or community resources to meet specific needs to patient and family.
Coordinates and schedules laboratory studies and diagnostic procedures. Explains the necessity, preparation, nature and anticipated effects of scheduled diagnostic and therapeutic procedures to patients.
Reviews, writes, and renews medication prescriptions, which corresponds to the written standing orders, and/or, to the consultation advice of the supervising physician.
Documents, updates, and maintains patient records.
Summarizes records and prepares referral letters.
Performs administrative duties as may be request by the Medical Director
Communicates/confers with various outside agencies and resources regarding medical advice/information of clinic patients, such as dentist, social services, speech and hearing, etc., as needed.
Refers patients to specialist, such as ENT, Pediatric Surgeon, Dermatologist, Neurologist, Asthma, etc., as needed.
Participates in clinical research projects and prepares analyses/consensus report, when requested.
Confers with other health professionals regarding patient condition, if necessary.
Attends monthly staff meetings at the respective Practice designated.
Attends continuing education meetings, as required.
Promotes team, system, and organizational goals; maintains patient confidentiality and provides superior customer service.
Disposes all disposable, contaminated, and used items into designated waste containers.
Abides by all company policies regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Must abide by TAPM Mission, Vision, and Core Values
Performs other duties as assigned.

Preparation and Training:

Doctor of Medicine with completion of residency training in a primary care practice. Must have a working knowledge of office equipment including computers, telephones, and such typical office machines. Must maintain effective written and oral communication and English skills. Must maintain current medical license with the North Carolina Board of Medical Examiner. Must be Board certified, eligible, or straight out of residency program eligible. All eligible candidates must be Board certified within 2 years of their contract date. Current DEA registration and CPR certification. Current ACLS or PALS required (depending on Practice of employment). Valid NC driver’s license for travel.

Experience:

Experience with provision of medical care to low income and indigent care patients preferred. An equivalent combination of education and experience considered; it would take approximately 3-5 years to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.

Loan Repayment Opportunities

As a Federally Qualified Health Center (FQHC), Triad Adult and Pediatric Medicine, Inc. has access to resources to assist with the repayment of federal loans if the recipient practices within one of the following disciplines:

Family Medicine Physician (MD or DO)
Family Nurse Practitioner (FNP)
Pediatric Nurse Practitioner (PNP)
Physician Assistant (PA)
Pediatrician (MD or DO)
LCSWs
Nurses

Provides direct patient care services by independently and interdependently scheduling and/or conducting complex diagnostic and therapeutic procedures. This position independently participates in the delivery of direct patient care within the scope of individual authority granted by the North Carolina Board of Medical Examiners.

Job Responsibilities:

Participates in the development of policies and procedures relating to the provision of clinical and related services. Provides supervision to midlevel practitioner staff.
Performs complete physical exams, obtains medical history; interprets and records findings.
Orders/obtains appropriate laboratory and diagnostic studies/tests to assist with patient evaluations, as needed.
Interprets and integrates data to determine preliminary diagnosis and appropriate therapeutic plan.
Administers medications, immunizations, and injections in compliance with state law and clinic guidelines.
Performs direct patient care services, which may include instruction, education, counseling, recommendation of medications and treatments, health and illness prevention, and/or community resources to meet specific needs to patient and family.
Coordinates and schedules laboratory studies and diagnostic procedures. Explains the necessity, preparation, nature and anticipated effects of scheduled diagnostic and therapeutic procedures to patients.
Reviews, writes, and renews medication prescriptions, which corresponds to the written standing orders, and/or, to the consultation advice of the supervising physician.
Documents, updates, and maintains patient records.
Summarizes records and prepares referral letters.
Performs administrative duties as may be request by the Medical Director
Communicates/confers with various outside agencies and resources regarding medical advice/information of clinic patients, such as dentist, social services, speech and hearing, etc., as needed.
Refers patients to specialist, such as ENT, Pediatric Surgeon, Dermatologist, Neurologist, Asthma, etc., as needed.
Participates in clinical research projects and prepares analyses/consensus report, when requested.
Confers with other health professionals regarding patient condition, if necessary.
Attends monthly staff meetings at the respective Practice designated.
Attends continuing education meetings, as required.
Promotes team, system, and organizational goals; maintains patient confidentiality and provides superior customer service.
Disposes all disposable, contaminated, and used items into designated waste containers.
Abides by all company policies regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Must abide by TAPM Mission, Vision, and Core Values
Performs other duties as assigned.

Preparation and Training:

Doctor of Medicine with completion of residency training in a primary care practice. Must have a working knowledge of office equipment including computers, telephones, and such typical office machines. Must maintain effective written and oral communication and English skills. Must maintain current medical license with the North Carolina Board of Medical Examiner. Must be Board certified, eligible, or straight out of residency program eligible. All eligible candidates must be Board certified within 2 years of their contract date. Current DEA registration and CPR certification. Current ACLS or PALS required (depending on Practice of employment). Valid NC driver’s license for travel.

Experience:

Experience with provision of medical care to low income and indigent care patients preferred. An equivalent combination of education and experience considered; it would take approximately 3-5 years to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.

Loan Repayment Opportunities

As a Federally Qualified Health Center (FQHC), Triad Adult and Pediatric Medicine, Inc. has access to resources to assist with the repayment of federal loans if the recipient practices within one of the following disciplines:

Family Medicine Physician (MD or DO)
Family Nurse Practitioner (FNP)
Pediatric Nurse Practitioner (PNP)
Physician Assistant (PA)
Pediatrician (MD or DO)
LCSWs
Nurses

Position Summary

The Clinic Nurse is a registered nurse who is key to providing support for our providers, safe care for our patients, strengthening operational quality, and ultimately improving clinical patient outcomes. The Clinic Nurse assists in the care coordination of our patient’s healthcare needs, and serves as a teacher, advocate, and navigator for these patients within the context of the care team. This nurse will be responsible for providing direct nursing care, performing nursing assessments, participating in the continuity of patient care, being a servant-leader, and helping improve patient outcomes within the role of a clinic nurse.

Principal Duties and Responsibilities*

Provides clinical and administrative support for providers within the care team model. This includes:
Serving as a liaison between providers and their patients
Communicating abnormal lab results and treatment plans to patients as outlined by the provider and/or protocols
Providing patient education in areas such as chronic disease, medications, prenatal care, and wellness
Working with other members of the care team to coordinate patient care, referrals, DME orders, care management, and hospital/ER follow-up
Executing nursing care under the direction of the provider, such as: medication injections, wound care and dressing changes, and assisting in procedures
Navigating medication changes and prior authorizations due to insurance requirements under standing orders and the guidance of the provider
Obtaining pre-authorizations for diagnostic testing as required by insurance
Manages the clinical phone line. Assists pharmacies, responds to patient requests, conducts triage, and conveys messages to and from providers, clinics, specialists, and other care team members.
Directs the assessment of acutely ill patients who present to the clinic in person or via phone to ensure efficient workflow.
Provides nursing care to patients who present through the Nurse Visit Schedule. This may include, among other types of visits: BP checks, wound care, diabetes patient education, medication administration, triage, pregnancy tests/counseling, and conveying test results.
Collaborates with medical support staff and assists with prioritizing clinical tasks to ensure efficient workflow.
Assists with training and competency verification of medical support staff.
Ensures all emergency equipment and clinic use medications are properly stocked, stored, and logged (as applicable) for the care of patients at their clinic site.
Participates in care team meetings and quality meetings and other meetings as directed by the Chief Medical Officer.
Documents all activity appropriately in the Electronic Medical Record.

Requirements
Required Skills or Abilities
Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm.
Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
Strong patient assessment skills required including ability to triage patients. Ability to use the nursing process to guide patient encounters and care.
Communicate effectively with patients in a manner that protects their confidentiality and is sensitive to their culture and to their physical/emotional/spiritual condition.
Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
Good physical stamina and an ability to be standing/active/in motion most of the day. Strength and dexterity to move patients, handle equipment, and move quickly within the clinical area to fulfill job responsibilities.
Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among NHC staff and patients, treating others with kindness and professionalism in all they do.
Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others.
An ability to work independently, take initiative, and set priorities in accordance with the needs and mission of the clinic.
Clear and concise written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC.
Strong ability to be a clinical leader in the organization and guide a team of medical support personnel. Ability to delegate appropriate tasks to medical support staff.
Proficiency in basic clinical nursing hands-on skills such as venipuncture, medication administration, and wound care.

Required Knowledge, Experience, or Licensure/Registration
Ability to work onsite Mondays through Fridays.
Ability to read, write, speak, and comprehend English fluently; knowledge of Spanish is helpful.
RN Licensure in the state of North Carolina
Vaccines as required
CPR Certification.
Clinical experience preferred (desirably in a clinic, acute care, or triage setting).
This is a full-time, non-exempt position.

Lincoln Community Health Center, Inc., a federally qualified community health center located in Durham, NC is recruiting for an Adult Medicine Nurse Manager. Durham is known as the Bull City, the City of Medicine, the Tastiest Town in the South, and the Startup Capital of the South. It’s a two-hour drive from the beach, a three-hour drive from the Blue Ridge Mountains, and is North Carolina’s fourth largest city by population. Along the East Coast, Durham is located conveniently along I-85. For those outside of driving distance, travel to and from is made easy as the City and County of Durham co-own the top-ranked Raleigh-Durham International Airport that services more than 45 nonstop destinations.

Job Summary
The Adult Medicine Nurse Manager will be responsible for overseeing the daily operations of the family medicine department. This includes managing a team of nurses, ensuring quality patient care, and maintaining compliance with all regulatory requirements.

Key Responsibilities
Manage a team of nurses, including hiring, training, and scheduling
Ensure quality patient care by monitoring patient outcomes and implementing best practices
Quality patient care by monitoring patient outcomes and implementing best practices
Maintain compliance with all regulatory requirements, including HIPAA and OSHA
Collaborate with physicians and other healthcare professionals to develop and implement treatment plans
Manage the department budget and ensure financial goals are met
Develop and implement policies and procedures to improve department efficiency and effectiveness
Participate in quality improvement initiatives and ensure departmental goals are met
Qualifications
Current RN license in the state of North Carolina
Bachelor’s degree in nursing or related field
Minimum of 5 years of experience in a healthcare management role
Strong leadership and communication skills
Ability to work collaboratively with physicians and other healthcare professionals
Knowledge of healthcare regulations and compliance requirements
Experience with budget management and financial analysis
Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner.

Key requirements for any position are our “Core Values”:
•Courtesy
•Respect
•Quality
•Accessibility
•Teamwork
•Continuous Improvement
•Accountability

LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences.