NCCHCA Member Login


Interim CEO


Areas of Expertise:
Vendor Relations
Provider Recruitment
Human Resources
Program Development and Evaluation

Click to read bio

Chris Shank is responsible for overseeing the day to day operations of the Association. She is focused on increasing the effectiveness and efficiency of support services through improvements to each function (HR, Finance, Technical Training, Clinical Programs, and Services and Support) as well as coordination and communication between functions. Chris drives initiatives in the management team and organizationally that contribute to long-term operational excellence, including pursuing business opportunities to develop and enhance revenue streams. She will assist the GPO committee in leveraging the Association’s Group Purchasing Organization to build affinity partnerships and sponsorship opportunities to benefit health center members.   Chris comes to NCCHCA with over 20 years of primary care management experience.  She joins us after being a Regional Administrator in the Duke Primary Care system where she led clinical operations, practice transformation, and quality improvement initiatives. Chris started her career in community health in Wilmington, NC working with underserved populations.  Chris lives in Cary with her husband, Michael.  In her free time, they run a nonprofit offering ex-offenders an opportunity to get a firm foundation established so that they can become independent functioning members of society.


Director of Data & Analytics


Workgroups / Committees:
Analytics and Health Information Exchange

Areas of Expertise:
Data Analytics
Quality Reporting
Health Information Exchange

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Mark Massing is the Analytic Data Scientist assigned to the Health Center Controlled Network.  He develops and leads activities related to healthcare data reporting and advanced analytics. These activities include the assessment and fulfillment of staff and member analytics needs. Dr. Massing also explores opportunities to leverage data resources for innovative research, funding, and publications supporting informatics and healthcare quality. He has more than 20 years of experience in healthcare analytics, quality improvement, and health services research. He has a MD from Duke University and an MPH/PhD in Epidemiology from University of North Carolina at Chapel Hill.


Clinical Programs Director



Medical Directors
Dental Directors
Pharmacy Directors

Areas of Expertise:
Disease management
opulation health
Quality improvement

Annual events: Clinical Conference on Quality and Chronic Disease

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As Clinical Programs Director, Marti is responsible for providing training and technical assistance and developing programs and partnerships in clinical and quality improvement areas for Community Health Centers.  These areas include disease management, accreditation, clinical UDS measures, Health Care Plans, Quality Plans, Peer Review, staff competencies and other issues of patient care and clinical operation.  She provides onsite training for OSHA, HIPAA, Risk Management and American Heart Association CPR and maintains a robust web-based knowledge base.  Marti provides support, resources and linkages for achieving Patient Centered Medical Home and Meaningful Use.  She successfully wrote grants for and oversees the Patient Centered Medical Home-Informatics Project, the Health Center Controlled Network and the Medical-Dental Integration Program.  She serves as lead for the Janet Reaves Memorial Conference on Quality & Chronic Disease.  Marti has a B.A. with majors in German and Anthropology from Dickinson College, Carlisle, PA (1976); an Associates Degree in Nursing from Carteret Community College, Morehead City, NC (1981); and a Masters of Public Health from the University of North Carolina-Chapel Hill (2000).  She has been a Registered Nurse since 1981.



Director of Health Center Services & Support


Human Resources
Practice Managers

Areas of expertise:
Operation Challenges
Recruitment & Retention
New Start Q & A
HRSA Compliance & OSV

Annual events: Finance Essentials Academy; Salary & Benefits Survey (every other year)

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Sharon works with health centers to improve the efficiency and effectiveness of primary care, dental, behavioral health, pharmacy and enabling services. She works hands on, frequently on-site, with health centers to improve clinical, administrative, and finance systems. Sharon assists health centers to comply with all programmatic expectations and requirements. She works with the Human Resources Workgroup to compile and distribute the annual salary survey and collaborates with other organizations such as the Office of Rural Health to recruit and retain health professionals in Community Health Centers. Sharon joined the association as a former migrant and seasonal farm worker with experience starting in migrant head start. Sharon earned her Licensed Practical Nursing degree in 1996 and received her Master of Science in Healthcare Management with a minor in human resources from Troy University in 2007. Sharon has served as Chair of the National Advisory Council on Migrant Health from 1999 to 2003. Prior to her role at NCCHCA, Sharon spent 15 years as a Chief Operating Officer, supervising many facets of the health center program and operations including outreach, front desk, billing, pharmacy, IT, and nursing. She brings experience in the areas of revenue maximization, contract development and negotiations, patient flow analysis and reengineering, Ryan White program implementation, financial analysis, program development, occupational health, EMR implementation and training and accreditation of ambulatory and behavioral health by Joint Commission.


Program Manager for Health Care Access


Behavioral Health
Special Populations

Areas of Expertise:

Behavioral Health
Social Determinants of Health
Enabling Services & Community Health Workers
Affordable Care Act

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As the Program Manager for Health Access, Alice defines and organizes NCCHCA’s programing, technical assistance, and policy work related to social determinants of health.  Alice provides leadership to the Outreach and Enrollment Program and the CHW Program. She also facilitates the NCCHCA Behavioral Health Workgroup and assists with workforce development efforts. Alice joined NCCHCA in 2013 as Outreach and Enrollment Coordinator, supporting health centers in implementing health insurance enrollment programs.  Alice has a background in managing health outreach and promotion programs focusing on HIV/AIDS prevention and care, violence prevention, and tobacco use.  She has worked in several health care settings, including a community health center serving Native Americans in Chicago.  Alice is a native of Wilmington, NC.  She holds a BS in Journalism from Northwestern University and a Masters in Social Work and Masters of Science in Public Health from UNC Chapel Hill.


Outreach and Enrollment Coordinator 


Outreach and Enrollment

Areas of Expertise:
Health Insurance Outreach and Enrollment
Medicaid Beneficiary Engagement
Affordable Care Act/Marketplace
Food Security/ SNAP

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April Morgan joined the North Carolina Community Health Center Association in November 2016. As the Outreach and Enrollment Coordinator, April works with staff at the federally qualified health centers in North Carolina to provide training and support related to the Affordable Care Act (ACA). April previously worked at MDC, Inc. as a healthcare navigator during the second open enrollment period under the ACA to provide consumer education and assistance with insurance plan selection. In addition to her ACA experience, April coordinated a statewide SNAP outreach campaign while working with the North Carolina Association of Feeding America Food Banks. She holds bachelor’s and master’s degrees from the University of North Carolina – Greensboro and attended the University of Kentucky where she studied anthropology with an emphasis on U.S. poverty, food insecurity, and health disparities.


Community-Centered Health Program Coordinator

Areas of Expertise:

Agricultural Health
Agricultural Worker Advocacy
Migrant Health Centers

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Bryan joined NCCHCA in May 2019 as the Community-Centered Health Program Coordinator (CCHPC).  In this position, he serves as the project lead for NCCHCA’s Community-Centered Health (CCH) grant, a project administered by NCCHCA in collaboration with a coalition of partners, including Piedmont Health Services, Student Action with Farmworkers, the NC Farmworker Health Program, Farmworker Advocacy Network, and NC Farmworkers’ Project.  Bryan aims to create systemic changes related to the occupational health hazards and chronic illnesses which disproportionately impact current and former farmworkers and their families across North Carolina.

Bryan holds a Masters in International Relations from American University and a B.S. in Psychology with a minor in Religious Studies from The Pennsylvania State University.  He is a former Americorps and Peace Corps volunteer with rural, community, and migratory development experience in Latin America.  He is fluent in English and Spanish.


Clinical Integration Manager



Areas of Expertise:
Quality Improvement

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Carey provides training and technical assistance in clinical areas for Community Health Centers with a major focus of assisting Community Health Centers with their Quality Improvement activities and projects. She works under the supervision of the Clinical Programs Director to support community health center efforts related to the Health Center Controlled Network (HCCN). These areas include disease management, clinical UDS measures, HP 2020 goals, Quality Plans, and PCMH technical assistance. Carey works with the HCCN Data Scientist and Data Analyst to promote quality improvement activities in the health centers. Carey holds a MS in Nutrition from East Carolina University. She recently obtained PCMH CCE in 2015 and has been a Registered Dietitian and Certified Diabetes Educator since 1989.


Office Manager


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Diane joined NCCHCA in September 2011.  She graduated from Hardbarger Junior College of Business and has been serving in the Administrative field for over 25 years.  Diane is responsible for providing administrative and clerical support for NCCHCA staff in the area of office logistics. She provides direct support to the Vice President of Operations and assists the Finance Manager in managing NCCHCA, IPA, and ACO finances.  She works with office supply vendors for inventory control and coordinates office equipment maintenance.  Notary Public for NCCHCA and its members.


Training Coordinator


Areas of expertise:
Training/TA content/needs
Educational technology
Event registration
CVBs and training venues/services
Educational evaluation/improvement.

Annual Events:
Primary Care Conference

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Josie works with NCCHCA staff to plan, implement, and improve content and delivery for the Association’s signature conferences and trainings. She also manages logistics and delivery of training, and associated marketing, analytics, and technology, including website. She conducts detailed quantitative and qualitative evaluation and continuous quality improvement of training and technical assistance services in order to enhance member trainings. She has been employed in education for over eight years, and previously worked at Mountain Area Health Education Center and A-B Tech in Asheville, NC. She has an MPA with a policy focus from Western Carolina University, and an MALS in global studies from UNCG. Her graduate studies focused on public sector communications and health and education policy.


Senior Policy Advisor


Government Affairs
Ad-Hoc Telehealth Committee

Areas of Expertise:
FQHC payment

Annual events: 
Capitol Hill Visit Day (concurrent with NACHC’s Policy and Issues Forum)

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Kristen monitors, evaluates, and reports on state and federal policy and regulatory changes and the implications for health centers and the patients they serve.  She helps develop the Association’s policy agenda and strategic direction in collaboration with other state partners.  Kristen is responsible for developing policy briefs, analytics, concept papers, fact sheets, and summaries for health center administrators, state and federal legislators and staff, and media.  Kristen develops grassroots advocacy strategies and facilitates advocacy training for health centers.  She also oversees the Association’s outreach and enrollment work.  Prior to joining NCCHCA, Kristen worked in a variety of policy and research settings including the Duke Center on Globalization, Governance & Competitiveness, the North Carolina Medical Journal, and the North Carolina Institute of Medicine.  She holds a Master of Public Policy degree from Duke University and an undergraduate degree from Georgetown University.


Network Development Manager


CMHN Executive Committee
CMHN Contracting Committee
NCCHCA Credentialing Committee
NCCHCA Payment Reform Committee

Areas of Expertise:
Commercial & private health plan support
Value based contracting
Credentialing and enrollment
Membership sites and services data
CMHN-related activities

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Lauren works directly with the Health Center Controlled Network Director and other key program staff to ensure progress toward and attainment of stated work plan goals of the HCCN and the Carolina Medical Home Network (CMHN). This includes supervision of Carolina Medical Home Network IPA and ACO activities that strategically align members with the anticipated managed care environment and ACA marketplace plans, particularly those related to contracting, operations, and non-clinical support. Critical functions of this position includes: research, development and maintenance of provider lists and directories of membership sites, services and resources, facilitation of the credentialing program, supporting the corporate compliance plan and activities, and assisting with annual membership renewal efforts. Lauren received her B.A. in Public Health from Arnold School of Public Health at University of South Carolina and her Masters in Public Health from Brody School of Medicine at East Carolina University with a certificate in Community Health Center Administration.


Communications Coordinator


Emergency Preparedness

Areas of Expertise:
Emergency Preparedness

Annual Events:
State Legislative Advocacy Day
National Health Center Week

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Leslie joined the North Carolina Community Health Center Association in 2016.  She is responsible for a wide range of external and internal communications work, including media relations, NCCHCA’s website and social media accounts, the Focal Point newsletter, and emergency preparedness.  She shares stories about community health center work in North Carolina to patients, the general public, elected officials, and helps CHC staff and patients tell their own stories.  Leslie has a varied background of community organizing and nonprofit communications work, policy writing, teaching writing and rhetoric at the university level and working as a technical writer and editor.  She has served on the board of a nonprofit focused on leadership development for low to moderate income people and her triathlon and cycling teams.  She’s a graduate of the University of Georgia (BA) and the University of Nevada (MA), and has also lived in Michigan and Florida.


General Counsel & Policy Strategist


Areas of Expertise:
CHC Board Governance
LGBTQ health
Special Populations (Migrant Health Centers, Health Care for the Homeless, Public Housing Primary Care)
Non-Profit Law
Legal Research
Corporate Compliance & Ethics

Annual Events:
Board Governance Training at PCC
East Coast Migrant Stream Forum

Click to read bio

Mel joined NCCHCA in August 2016 with a decade of experience in non-profit advocacy and direct service organizations. As General Counsel, Mel provides advice and counsel to NCCHCA on all legal matters related to the operation of a primary care association and health center-controlled network, including contracts, employment issues, federal and state regulatory requirements, and grants requirements. As Policy Strategist, Mel provides policy and regulatory analysis, drafts policy briefs and public comments, and monitors state, federal, and local laws and regulations impacting Federally Qualified Health Centers, primary care associations, and health center-controlled networks.

Mel holds a Juris Doctor, cum laude, from the North Carolina Central University School of Law and a Bachelor of Social Work, cum laude, with a Certificate in Non-Profit Management from the University of Nevada, Las Vegas.


Vendor Service Assistant


Areas of Expertise:
Group Purchasing Organization
Conference Sponsorship Opportunities
Vendor Relationships

Annual Events:
Sponsors and Exhibitors at all conferences

Click to read bio

Michael is responsible for supporting the VP of Operations & Business Development in the coordination and execution of vendor, sponsor, exhibitor and Group Purchasing (GPO) services.  Michael will assist in the facilitation of communication, relationship-building, planning/logistics as needed to ensure successful events and services are provided by the Association, and manages the implementation process of evaluation and continuous quality improvement for vendor services provided.  He is also responsible for securing sponsors & exhibitors for NCCHCA’s four signature conferences and other training opportunities.  Michael is currently completing his MHA at the Gilling’s School of Global Public Health at University of North Carolina – Chapel Hill; focusing his coursework on rural health and underserved populations. He completed his B.A. in Psychology with a minor in Biological Sciences in 2018 from North Carolina State University. He brings to the NCCHCA a history in rural healthcare, clinical practice management, and administrative coordination through work with UNC-Wayne and its clinics, the Golden Leaf Foundation, and the Center for Creative Leadership.


Executive Assistant & Board Liaison



Areas of Expertise:
Board liaison (meetings, questions, manual, committees)
annual awards

Quarterly Board Meetings (NCCHCA)

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Pat joined NCCHCA in January 2016 in a newly created position as Executive Assistant to the President and Chief Executive Officer, Benjamin Money. Her duties include liaison to the board of directors and committees, and support to the CEO in strategic planning, priorities, grant contracts and deliverables.  Prior to joining NCCHCA, Pat had over 30 years’ experience as Director of Membership Services for a North Carolina professional association with duties including communications, event planning, logistics, membership recruitment and retention, and relationship building.  She is a magma cum laude graduate of Meredith College with a Bachelor of Science degree in Business.


Data & Analytics Specialist


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Rob has a Bachelor’s Degree in Health Education from East Carolina University and a Graduate Certificate in Systems Engineering from Regis University.  He worked at local Health Departments in the East and central piedmont regions of North Carolina first as a Health Educator and Counselor and later as the Education and Health Promotion Supervisor for a 2 County Health District for the first 11 plus years of his professional career.

Following his new interest, he left Health Education in late 2000 for an entry level position in Information Technology.  Over the last 18 years he has worked for various companies in various roles including Help Desk Technician, Business Analyst, Data Analyst, Reporting Analyst, Database Specialist and Customer Data Team Lead.  Almost all his IT positions were in support of Health Care companies or agencies including his stints doing claims support for Allscripts and as a Reporting Analyst for Wilson Medical Center where he wrote the first of the meaningful use reports required by ACA.


Finance Manager


Areas of Expertise:


Click to read bio

He is an incredibly accomplished finance professional with over ten years of experience in Accounting & Finance, mainly focused on budgeting, forecasting reports analysis and preparing financial statements.  Aside from his financial knowledge, he possesses a tremendous amount of technical expertise on a variety of Enterprise Resource Planning (ERP) Finance systems. In his recent position at Envision Healthcare as a Sr. Financial Analyst, Ronak helped the company to increase productivity by developing advance level automated reports in Excel. Before this role, he was an Accountant at UNC-Chapel Hill where he assisted the Finance Department with budget preparations, forecasting and managing over $20 million in grant funding. Ronak received his B.S. in Finance from UNC-Greensboro.


Manager of Training & Technical Support



Areas of Expertise:
Lean Six Sigma
Process Improvement

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Rosa is responsible for the development, delivery, and implementation of process innovation and continuous improvement initiatives within NCCHCA.  She also assists members with improving healthcare systems flow at their organizations and creating a continuous improvement environment within their health centers.  She facilitates and fosters a culture of sustainable change through the creation and implementation of process improvement methodologies and by supporting the framework of healthcare business transformation and delivery.  By using various methodologies such as Lean and Six Sigma, Rosa assists the Association and health centers focus on ways to streamline processes and improve efficiencies that lead to overall service improvement throughout various departments.  She is responsible for working with NCCHCA teams and health center staff to design remediation plans to address productivity, efficiency issues, and implement conceptual changes. Rosa has been with the North Carolina Community Health Center Association since 2004 in various roles, previously worked at a Migrant/Community Health Center, and has a Master of Arts in Sociology from East Carolina University.   


Program Assistant

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Shivani Pandya provides administrative and programmatic support to ensure the attainment of CMHN’s goals and deliverables. Her duties include calculating and reporting on key program metrics, creating and maintaining provider databases, and tracking and evaluating contractual documents. She is originally from Charlotte, NC where she previously worked at Atrium Health to develop their Global Patient Services department and held other healthcare administrative roles in private practices.  Shivani obtained her Bachelor of Science in Public Health and Master of Public Health degrees from East Carolina University with a focus on rural healthcare.

NCCHCA members work together to build a strong reputation for North Carolina's federally qualified health centers.

We support health center members with peer learning, strong training programs, health center expertise, clinical and operations resources, and much more. The staff of NCCHCA members receive our weekly newsletter, discounted rates to our Annual Meeting & Conference, member’s only access to online tools and resources, and access to our many subject matter experts.

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