CEO & President
Areas of Expertise:
Program Development and Evaluation
Chris Shank is responsible for overseeing the day to day operations of the Association. She is focused on increasing the effectiveness and efficiency of support services through improvements to each function (HR, Finance, Technical Training, Clinical Programs, and Services and Support) as well as coordination and communication between functions. Chris drives initiatives in the management team and organizationally that contribute to long-term operational excellence, including pursuing business opportunities to develop and enhance revenue streams. She will assist the GPO committee in leveraging the Association’s Group Purchasing Organization to build affinity partnerships and sponsorship opportunities to benefit health center members. Chris comes to NCCHCA with over 20 years of primary care management experience. She joins us after being a Regional Administrator in the Duke Primary Care system where she led clinical operations, practice transformation, and quality improvement initiatives. Chris started her career in community health in Wilmington, NC working with underserved populations. Chris lives in Cary with her husband, Michael. In her free time, they run a nonprofit offering ex-offenders an opportunity to get a firm foundation established so that they can become independent functioning members of society.
Director, Health Center Controlled Network (HCCN)
Areas of Expertise:
Population health management
Program planning and evaluation
Grant writing and grant management
Sanga Krupakar serves as the Director of the Health Center Controlled Network (HCCN) and leads the efforts in supporting HCCN participating health centers with leveraging health information technology to improve operational and clinical practices. In her role as the Director, Sanga provides leadership and oversight for strategic planning, business planning, relationship development and operational management of the HCCN. An important part of her role is to lead the training and technical assistance to 36 participating health centers within the network on HCCN grant deliverables related to health information technology. Sanga brings with her a solid core foundation in population health with nearly 13 years of professional experience in medicine and public health. She has previously worked with the North Carolina Division of Public Health on federal grants that aimed to improve the quality and delivery of clinical services and connect patients and their health care providers to prevention and management programs with the goal of reducing diabetes, heart disease and stroke in North Carolinians of all ages. Sanga has a Doctor of Medicine (MD) degree from Deccan College of Medical Sciences, India and a Master of Science degree in Public Health with a concentration in Community Health from the University of North Carolina at Charlotte.
Outreach and Enrollment
Areas of Expertise:
Health Insurance Outreach and Enrollment
Medicaid Beneficiary Engagement
Affordable Care Act/Marketplace
Food Security/ SNAP
April Morgan joined the North Carolina Community Health Center Association in November 2016. As the Outreach and Enrollment Coordinator, April works with staff at the federally qualified health centers in North Carolina to provide training and support related to the Affordable Care Act (ACA). April previously worked at MDC, Inc. as a healthcare navigator during the second open enrollment period under the ACA to provide consumer education and assistance with insurance plan selection. In addition to her ACA experience, April coordinated a statewide SNAP outreach campaign while working with the North Carolina Association of Feeding America Food Banks. She holds bachelor’s and master’s degrees from the University of North Carolina – Greensboro and attended the University of Kentucky where she studied anthropology with an emphasis on U.S. poverty, food insecurity, and health disparities.
As the Training Assistant, Bailey is responsible for managing the logistics associated with the planning and proper execution of NCCHCA training events. She is in charge of staffing assignments, creating an efficient flow, and developing process efficiencies to ensure successful events. Bailey works collaboratively with the planning team to develop, design, and format appropriate program content for our member health centers as well as provides feedback and troubleshooting ideas within conference planning.
Bailey comes to NCCHCA with previous experience in nonprofit event coordination. She is a proud graduate of the University of Georgia with bachelor degrees in Sociology and International Affairs.
Director of Policy
Areas of Expertise:
Health policy and insurance regulation
Advocacy and government affairs
Private health insurance policy
Affordable Care Act
Brendan Riley leads NCCHCA’s policy and government affairs work. He is responsible for monitoring and analyzing policy developments at the state and federal levels as well as developing and advancing policy priorities in the interest of North Carolina’s health centers and their patients. Prior to joining NCCHCA in December 2019 as Director of Health Policy, Brendan worked as the Senior Policy Analyst for the North Carolina Justice Center’s Health Advocacy Project, where he provided strategic direction in policy development, conducted extensive legislative and administrative advocacy, and served as subject matter expert on wide-ranging issues that affect health care coverage, access, and affordability for North Carolinians with low incomes. Brendan previously served at NCCHCA as a Policy Analyst and Outreach & Enrollment Coordinator after a stint in Washington, D.C. with Families USA, a national health care consumer advocacy organization. Brendan brings a passion for economic justice, experience in health policy analysis and advocacy, and issue area expertise in Medicaid transformation, coverage expansions, and private insurance policy to his role at NCCHCA. Brendan holds a B.A. in Political Science from Davidson College, and spends his leisure time hopelessly rooting for the Carolina Panthers.
Community-Centered Health Program Coordinator
Areas of Expertise:
Agricultural Worker Advocacy
Migrant Health Centers
Bryan joined NCCHCA in May 2019 as the Community-Centered Health Program Coordinator (CCHPC). In this position, he serves as the project lead for NCCHCA’s Community-Centered Health (CCH) grant, a project administered by NCCHCA in collaboration with a coalition of partners, including Piedmont Health Services, Student Action with Farmworkers, the NC Farmworker Health Program, Farmworker Advocacy Network, and NC Farmworkers’ Project. Bryan aims to create systemic changes related to the occupational health hazards and chronic illnesses which disproportionately impact current and former farmworkers and their families across North Carolina.
Bryan holds a Masters in International Relations from American University and a B.S. in Psychology with a minor in Religious Studies from The Pennsylvania State University. He is a former Americorps and Peace Corps volunteer with rural, community, and migratory development experience in Latin America. He is fluent in English and Spanish.
Clinical Integration Manager
Areas of Expertise:
HRSA QI Plan
Carey provides training and technical assistance in clinical areas for Community Health Centers with a major focus of assisting Community Health Centers with their Quality Improvement activities and projects. She works under the supervision of the Clinical Programs Director to support community health center efforts related to the Health Center Controlled Network (HCCN). These areas include disease management, clinical UDS measures, HP 2020 goals, Quality Plans, and PCMH technical assistance. Carey works with the HCCN Data Scientist and Data Analyst to promote quality improvement activities in the health centers. Carey holds a MS in Nutrition from East Carolina University. She recently obtained PCMH CCE in 2015 and has been a Registered Dietitian and Certified Diabetes Educator since 1989.
Claudette is an RN with over 40 years of nursing experience, holding both clinical and administrative positions. She received her BSN from North Carolina Central University and Masters of Art in Nursing Service Delivery from New York University. Her clinical experience includes hospitals (Med-Surg to ICU), long term care and community-based care management. She developed, implemented and operated a care management organization as one of the Community Care of N.C. Networks, from 1998-2019. Her experiences include case management, transitional care management, chronic care management, and population health. The populations served were Medicaid and Uninsured in 3 counties. Managing both physical, social and behavioral health concerns and issues for all ages, utilizing a holistic approach. She is also presently the Congregational Nurse at her church, Persimmon Grove A.M.E. in Greensboro.
Diane joined NCCHCA in September 2011. She graduated from Hardbarger Junior College of Business and has been serving in the Administrative field for over 25 years. Diane is responsible for providing administrative and clerical support for NCCHCA staff in the area of office logistics. She provides direct support to the Vice President of Operations and assists the Finance Manager in managing NCCHCA, IPA, and ACO finances. She works with office supply vendors for inventory control and coordinates office equipment maintenance. Notary Public for NCCHCA and its members.
Special Populations and Community Health Worker Coordinator
East Coast Migrant Forum
Special Populations and Community Health Worker
Areas of Expertise
Community Health Workers
Program Development & Management
Grant Writing and Management
Erica joined NCCHA in March 2020 as the Special Populations and Community Health Worker Coordinator (SPCHW). As the SPCHW Coordinator, Erica leads the NCCHCA’s training and technical assistance for special and priority populations defined by the Bureau of Primary Health Care’s (BPHC) plans, provides guidance for the East Coast Migrant Stream Forum conference, and leads efforts to spread community health worker interventions in community health centers throughout NC.
Erica holds a degree in health education from NC Central University and is a grand master Community Health Worker trainer. She is also the Community Health Worker (CHW) instructor at Durham Technical Community College. Erica serves as a member of the Partnership for Healthy Durham: Access to Care- CHW workgroup and the NC CHW Certification and Advisory Committee.
Certified Medical Assistant/ Program Assistant
Gail Cooley is a native of North Carolina. She acquired her Medical Assisting AAS degree from Forsyth Technical Community College in Winston-Salem, NC. She has been a Certified Medical Assistant since June 2004. Prior to coming onboard with NCCHCA, she has gained wonderful experience from working in various specialties within Wake Forest University Baptist Medical Center, Duke Medicine, and UNC systems. These experiences have allowed her to develop the deep compassion and empathy needed to care for patients of all backgrounds. She also has several years of experience working with EHRs, specifically EPIC. Gail desires to serve her community through quality healthcare, she is always eager and willing to learn new skills.
Gail cherishes her family, especially her grandson Johnnie who recently turned 5 years old and granddaughter Mylee who is 9 months old. She loves to travel with her favorite destination being any beach with oceanfront lodging.
Clinical Informatics Analyst
Haminat Oladipo joined the North Carolina Community Health Center Association in October 2020. As the Clinical Informatics Analyst, Haminat is primarily focused on assisting with the development of the NCCHCA data platform and improving the quality performance of health centers within the Carolina Medical Home Network (CMHN), a clinically integrated network of FQHCs. She supports the Health Center Controlled network grant deliverables related to advancing interoperability and using data to enhance value. Haminat will support health centers as they develop workflows to optimize performance toward strategic network goals and will staff the CMHN clinical committee.
She joins our team after working for the Duke University Health System as Registered Nurse for over six years. While at Duke, Haminat worked in post-surgical care for Orthopedics and Neurosurgery, but most recently managed the care of patients dealing with acute and chronic wounds as a Nurse Clinician. While in wound care, Haminat also oversaw the daily clinical operations, expenses, monthly reporting (clinic volume, referral management, etc.) and quality improvement initiatives as the Clinical Team Lead. Haminat holds a Master of Science degree in Health Informatics from Duke University, a Bachelor of Science degree in Nursing from The University of North Carolina at Wilmington, and a Bachelor of Arts degree in Exercise Science and Sport Science from the University of North Carolina at Chapel Hill.
Quality Improvement Nurse
Areas of Expertise
Jenie supports CCCPH in their effort to reduce the prevalence of Diabetes in North Carolina communities served by area FQHCs. She works with healthcare professionals at the health centers to ensure success in their ability to provide safe, high quality, patient-centered care. While her focus is Diabetes, her work also allows for gains in efficiencies related to workflow, staff engagement, and patient satisfaction.
Jenie has been in healthcare more than 15 years where she first worked as an ICU nurse and outpatient Care Manager before venturing into the quality improvement realm. She has participated in the first Pioneer ACO and subsequent ACO formations, CMS’ Comprehensive Primary Care Initiative, and supported practices in obtaining PCMH and PCSP recognition. Jenie obtained her Masters in Organizational Leadership and has used that knowledge to become an expert in change management and leadership.
Workforce Development Coordinator
Areas of expertise:
General Training/TA Content
Educational and Association Technologies
Josie works with NCCHCA members, staff, and community partners to develop and promote effective health professions education/training partnerships, programs, and related initiatives to achieve community health center readiness to train. She also supports members in planning for a stable and effective workforce and manages internal evaluation and improvement of health professions education and training. She has been employed in education for over eleven years, and previously worked at Mountain Area Health Education Center and A-B Tech in Asheville, NC. She has an MPA with a policy focus from Western Carolina University, and an MALS in global studies from UNCG. Her graduate studies focused on non-profit/public sector administration, management, education, and health.
Human Resource Strategist
Areas of Expertise
Orientation & Onboarding
Staff Recruitment & Retention
Coaching & Motivating
Katherine serves as our Human Resource Strategist with a bachelor’s degree in Organizational Management and a Specialization in Human Resource Management. Her duties include coaching, empowering, motivating, evaluating and monitoring individual performances. Katherine establishes human resource policies and procedures which support federal and state compliance as well as enable the leaders of the association to hire and retain a talented and diverse workforce. She is responsible in developing compensation and benefits strategies to ensure that North Carolina Community Health Centers Association (NCCHCA) is competitive in the state market.
Katherine previously worked with Duke University in management and finances. She presently resides in Angier, NC, and in her free time she is a motivational speaker.
Director, Independent Practice Association
Director, Medicare Accountable Care Organization
Carolina Medical Home Network
Areas of Expertise:
Kristen monitors, evaluates, and reports on state and federal policy and regulatory changes and the implications for health centers and the patients they serve. She helps develop the Association’s policy agenda and strategic direction in collaboration with other state partners. Kristen is responsible for developing policy briefs, analytics, concept papers, fact sheets, and summaries for health center administrators, state and federal legislators and staff, and media. Kristen develops grassroots advocacy strategies and facilitates advocacy training for health centers. She also oversees the Association’s outreach and enrollment work. Prior to joining NCCHCA, Kristen worked in a variety of policy and research settings including the Duke Center on Globalization, Governance & Competitiveness, the North Carolina Medical Journal, and the North Carolina Institute of Medicine. She holds a Master of Public Policy degree from Duke University and an undergraduate degree from Georgetown University.
Network Development Manager
CMHN Executive Committee
CMHN Contracting Committee
NCCHCA Credentialing Committee
NCCHCA Payment Reform Committee
Areas of Expertise:
Commercial & private health plan support
Value based contracting
Credentialing and enrollment
Membership sites and services data
Lauren works directly with the Health Center Controlled Network Director and other key program staff to ensure progress toward and attainment of stated work plan goals of the HCCN and the Carolina Medical Home Network (CMHN). This includes supervision of Carolina Medical Home Network IPA and ACO activities that strategically align members with the anticipated managed care environment and ACA marketplace plans, particularly those related to contracting, operations, and non-clinical support. Critical functions of this position includes: research, development and maintenance of provider lists and directories of membership sites, services and resources, facilitation of the credentialing program, supporting the corporate compliance plan and activities, and assisting with annual membership renewal efforts. Lauren received her B.A. in Public Health from Arnold School of Public Health at University of South Carolina and her Masters in Public Health from Brody School of Medicine at East Carolina University with a certificate in Community Health Center Administration.
Interim Chief Operating Officer & General Counsel
Areas of Expertise:
CHC Board Governance
Special Populations (Migrant Health Centers, Health Care for the Homeless, Public Housing Primary Care)
Corporate Compliance & Ethics
Board Governance Training at PCC
East Coast Migrant Stream Forum
Mel joined NCCHCA in August 2016 with a decade of experience in non-profit advocacy and direct service organizations. As General Counsel, Mel provides advice and counsel to NCCHCA on all legal matters related to the operation of a primary care association and health center-controlled network, including contracts, employment issues, federal and state regulatory requirements, and grants requirements. As Policy Strategist, Mel provides policy and regulatory analysis, drafts policy briefs and public comments, and monitors state, federal, and local laws and regulations impacting Federally Qualified Health Centers, primary care associations, and health center-controlled networks.
Mel holds a Juris Doctor, cum laude, from the North Carolina Central University School of Law and a Bachelor of Social Work, cum laude, with a Certificate in Non-Profit Management from the University of Nevada, Las Vegas.
Data & Analytics Specialist
Rob has a Bachelor’s Degree in Health Education from East Carolina University and a Graduate Certificate in Systems Engineering from Regis University. He worked at local Health Departments in the East and central piedmont regions of North Carolina first as a Health Educator and Counselor and later as the Education and Health Promotion Supervisor for a 2 County Health District for the first 11 plus years of his professional career.
Following his new interest, he left Health Education in late 2000 for an entry level position in Information Technology. Over the last 18 years he has worked for various companies in various roles including Help Desk Technician, Business Analyst, Data Analyst, Reporting Analyst, Database Specialist and Customer Data Team Lead. Almost all his IT positions were in support of Health Care companies or agencies including his stints doing claims support for Allscripts and as a Reporting Analyst for Wilson Medical Center where he wrote the first of the meaningful use reports required by ACA.
Director of Finance
Areas of Expertise:
He is an incredibly accomplished finance professional with over ten years of experience in Accounting & Finance, mainly focused on budgeting, forecasting reports analysis and preparing financial statements. Aside from his financial knowledge, he possesses a tremendous amount of technical expertise on a variety of Enterprise Resource Planning (ERP) Finance systems. In his recent position at Envision Healthcare as a Sr. Financial Analyst, Ronak helped the company to increase productivity by developing advance level automated reports in Excel. Before this role, he was an Accountant at UNC-Chapel Hill where he assisted the Finance Department with budget preparations, forecasting and managing over $20 million in grant funding. Ronak received his B.S. in Finance from UNC-Greensboro.
Manager of Training & Technical Support
Areas of Expertise:
Lean Six Sigma
Rosa is responsible for the development, delivery, and implementation of process innovation and continuous improvement initiatives within NCCHCA. She also assists members with improving healthcare systems flow at their organizations and creating a continuous improvement environment within their health centers. She facilitates and fosters a culture of sustainable change through the creation and implementation of process improvement methodologies and by supporting the framework of healthcare business transformation and delivery. By using various methodologies such as Lean and Six Sigma, Rosa assists the Association and health centers focus on ways to streamline processes and improve efficiencies that lead to overall service improvement throughout various departments. She is responsible for working with NCCHCA teams and health center staff to design remediation plans to address productivity, efficiency issues, and implement conceptual changes. Rosa has been with the North Carolina Community Health Center Association since 2004 in various roles, previously worked at a Migrant/Community Health Center, and has a Master of Arts in Sociology from East Carolina University.
Connecting Kids to Coverage Coordinator
Tamara Jones is responsible for overseeing the implementation of the Connecting Kids to Coverage project which focuses on enrolling uninsured children and parents in Medicaid/CHIP, helping them complete the renewal process, and helping covered children navigate the Medicaid program’s transition to managed care.
Tamara previously worked at the Kansas Department of Health & Environment where she worked on projects supported by the Maternal and Child Health Services Block Grant (Title V of the Social Security Act) that provides gap-filling prenatal health services to 2 million women and primary and preventive health care to more than 17 million children, including almost 1 million children with special health needs.
Tamara is originally from Clarksville, TN. She obtained her Bachelor of Science in Health and Human Sciences from the University of Tennessee – Knoxville and Master of Public Health from Western Kentucky University. Outside of work, Tamara enjoys playing volleyball and traveling.
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