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E. BENJAMIN MONEY, MPH - President and Chief Executive Officer

E. BENJAMIN MONEY, MPH

President and Chief Executive Officer

Areas of Expertise:
Federal and state governmental issues
Access issues
Media inquiries
NCCHCA Board
Health Center board governance matters

click to read bio

Benjamin Money, Jr., MPH joined the North Carolina Community Health Center Association in June 2001 and has served as Chief Executive Officer since December 2008.   Mr. Money directs the Association’s staff in providing training, technical assistance, and resource development, for all federally qualified health centers in North Carolina.  Ben represents the interests of health centers before state and federal legislative and administrative entities.  Ben holds a B.S. in health education and psychology from Springfield College in Massachusetts, and an MPH in public health from the University of North Carolina at Chapel Hill and is a retired registered dietitian. His career spans over 35 years – with work in public health, community mental health, faith-based non-profits, and health care to the homeless programs. Mr. Money is chair of the Southeast Regional Healthcare Consortium and vice-chair of the National Association of Community Health Centers Primary Care Association Leadership Committee. Ben holds board appointments to the North Carolina Health Information Exchange Authority (NC HIEA) Advisory Board, and the North Carolina Health Care Quality Alliance. He is a member of the East Carolina University Department of Public Health Advisory Committee, the University of North Carolina at Chapel Hill Gillings School of Global Public Health Practice Advisory Committee, the Geiger Gibson/RCHN Community Health Foundation Research Collaborative Advisory Group, and the National Association of Community Health Centers. Mr. Money is the 2015-16 George Washington University Geiger Gibson Program in Community Health Policy Distinguished Visitor, and the recipient of the 2017 Excellence in Health Policy Award from the NC Institute of Medicine, and the 2018 Robert J. Greczyn, Jr. Community Health Center Leadership Award.

CHRIS SHANK

Vice President of Operations and Business Development

Committees:
GPO
Finance
Personnel

Areas of Expertise:
Vendor Relations
Provider Recruitment
Human Resources
Program Development and Evaluation

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Chris Shank is responsible for overseeing the day to day operations of the Association. She is focused on increasing the effectiveness and efficiency of support services through improvements to each function (HR, Finance, Technical Training, Clinical Programs, and Services and Support) as well as coordination and communication between functions. Chris drives initiatives in the management team and organizationally that contribute to long-term operational excellence, including pursuing business opportunities to develop and enhance revenue streams. She will assist the GPO committee in leveraging the Association’s Group Purchasing Organization to build affinity partnerships and sponsorship opportunities to benefit health center members.   Chris comes to NCCHCA with over 20 years of primary care management experience.  She joins us after being a Regional Administrator in the Duke Primary Care system where she led clinical operations, practice transformation, and quality improvement initiatives. Chris started her career in community health in Wilmington, NC working with underserved populations.  Chris lives in Cary with her husband, Michael.  In her free time, they run a nonprofit offering ex-offenders an opportunity to get a firm foundation established so that they can become independent functioning members of society.

                                  

PETER FREEMAN, MPH

Vice President & Executive Director of Carolina Medical Home Network

 

 

Committees:
IPA Board
HCCN Oversight Committee
ACO Board
Payment Reform Committee
Payor relations and contracting

Areas of Expertise:
Clinical Integration
Medicaid Managed Care
Carolina Medical Home Network initiatives (e.g., ACO, IPA, HCCN)

Click to read bio

Peter is responsible for leading and overseeing the strategic planning, relationship development, and operational and financial management of the Carolina Medical Home Network’s Health Center Control Network (HCCN), Independent Practice Association (IPA), and Accountable Care Organization (ACO) initiatives. He facilitates the identification and implementation of coordinated population health efforts across health centers to achieve clinical integration, and leverages clinical quality metrics to negotiate contract terms favorable to the long-term viability of health centers, as well as to the transition from volume- to value-based care. He facilitates coordination of HCCN staff activity with work done by contracted partners, monitoring quality and effectiveness, expenditures, and progress toward the goals of the HCCN and other initiatives. Peter holds a MPH in Community Health Practice from DePaul University in Chicago, Illinois, and a BA in Psychology from Nazareth College in Rochester, New York. He brings to the North Carolina Community Health Center Association his background in chronic disease management and population health programming in a federally-qualified health center, community organizing, and quality management.

MARK MASSING, MD, PhD, MPH

Director of Data & Analytics

 

Workgroups / Committees:
Analytics and Health Information Exchange

Areas of Expertise:
Data Analytics
Quality Reporting
Health Information Exchange

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Mark Massing is the Analytic Data Scientist assigned to the Health Center Controlled Network.  He develops and leads activities related to healthcare data reporting and advanced analytics. These activities include the assessment and fulfillment of staff and member analytics needs. Dr. Massing also explores opportunities to leverage data resources for innovative research, funding, and publications supporting informatics and healthcare quality. He has more than 20 years of experience in healthcare analytics, quality improvement, and health services research. He has a MD from Duke University and an MPH/PhD in Epidemiology from University of North Carolina at Chapel Hill.

MARTI  WOLF, RN, MPH, PCMH CCE

Clinical Programs Director

 

 

Workgroups:
Medical Directors
Dental Directors
Pharmacy Directors

Areas of Expertise:
FTCA
340b
Disease management
P
opulation health
Quality improvement

Annual events: Clinical Conference on Quality and Chronic Disease

Click to read bio

As Clinical Programs Director, Marti is responsible for providing training and technical assistance and developing programs and partnerships in clinical and quality improvement areas for Community Health Centers.  These areas include disease management, accreditation, clinical UDS measures, Health Care Plans, Quality Plans, Peer Review, staff competencies and other issues of patient care and clinical operation.  She provides onsite training for OSHA, HIPAA, Risk Management and American Heart Association CPR and maintains a robust web-based knowledge base.  Marti provides support, resources and linkages for achieving Patient Centered Medical Home and Meaningful Use.  She successfully wrote grants for and oversees the Patient Centered Medical Home-Informatics Project, the Health Center Controlled Network and the Medical-Dental Integration Program.  She serves as lead for the Janet Reaves Memorial Conference on Quality & Chronic Disease.  Marti has a B.A. with majors in German and Anthropology from Dickinson College, Carlisle, PA (1976); an Associates Degree in Nursing from Carteret Community College, Morehead City, NC (1981); and a Masters of Public Health from the University of North Carolina-Chapel Hill (2000).  She has been a Registered Nurse since 1981.

 

SHARON BROWN-SINGLETON,  MSM, LPN

Director of Health Center Services & Support

 

Workgroups:
CFO
Human Resources
Practice Managers

Areas of expertise:
Billing/Reimbursement
Operation Challenges
Recruitment & Retention
New Start Q & A
HRSA Compliance & OSV

Annual events: Finance Essentials Academy; Salary & Benefits Survey (every other year)

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Sharon works with health centers to improve the efficiency and effectiveness of primary care, dental, behavioral health, pharmacy and enabling services. She works hands on, frequently on-site, with health centers to improve clinical, administrative, and finance systems. Sharon assists health centers to comply with all programmatic expectations and requirements. She works with the Human Resources Workgroup to compile and distribute the annual salary survey and collaborates with other organizations such as the Office of Rural Health to recruit and retain health professionals in Community Health Centers. Sharon joined the association as a former migrant and seasonal farm worker with experience starting in migrant head start. Sharon earned her Licensed Practical Nursing degree in 1996 and received her Master of Science in Healthcare Management with a minor in human resources from Troy University in 2007. Sharon has served as Chair of the National Advisory Council on Migrant Health from 1999 to 2003. Prior to her role at NCCHCA, Sharon spent 15 years as a Chief Operating Officer, supervising many facets of the health center program and operations including outreach, front desk, billing, pharmacy, IT, and nursing. She brings experience in the areas of revenue maximization, contract development and negotiations, patient flow analysis and reengineering, Ryan White program implementation, financial analysis, program development, occupational health, EMR implementation and training and accreditation of ambulatory and behavioral health by Joint Commission.

ALICE POLLARD, MSW, MSPH

Program Manager for Health Care Access

 

Workgroups:
Behavioral Health
Special Populations

Areas of Expertise:

Behavioral Health
Social Determinants of Health
Enabling Services & Community Health Workers
Medicaid
Affordable Care Act

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As the Program Manager for Health Access, Alice defines and organizes NCCHCA’s programing, technical assistance, and policy work related to social determinants of health.  Alice provides leadership to the Outreach and Enrollment Program and the CHW Program. She also facilitates the NCCHCA Behavioral Health Workgroup and assists with workforce development efforts. Alice joined NCCHCA in 2013 as Outreach and Enrollment Coordinator, supporting health centers in implementing health insurance enrollment programs.  Alice has a background in managing health outreach and promotion programs focusing on HIV/AIDS prevention and care, violence prevention, and tobacco use.  She has worked in several health care settings, including a community health center serving Native Americans in Chicago.  Alice is a native of Wilmington, NC.  She holds a BS in Journalism from Northwestern University and a Masters in Social Work and Masters of Science in Public Health from UNC Chapel Hill.

APRIL MORGAN, MA

Outreach and Enrollment Coordinator 

 

Workgroups:
Outreach and Enrollment

Areas of Expertise:
Health Insurance Outreach and Enrollment
Medicaid Beneficiary Engagement
Affordable Care Act/Marketplace
Food Security/ SNAP

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April Morgan joined the North Carolina Community Health Center Association in November 2016. As the Outreach and Enrollment Coordinator, April works with staff at the federally qualified health centers in North Carolina to provide training and support related to the Affordable Care Act (ACA). April previously worked at MDC, Inc. as a healthcare navigator during the second open enrollment period under the ACA to provide consumer education and assistance with insurance plan selection. In addition to her ACA experience, April coordinated a statewide SNAP outreach campaign while working with the North Carolina Association of Feeding America Food Banks. She holds bachelor’s and master’s degrees from the University of North Carolina – Greensboro and attended the University of Kentucky where she studied anthropology with an emphasis on U.S. poverty, food insecurity, and health disparities.

CAREY O’REILLY, RD, LDN, CDE

Clinical Integration Manager

 

Workgroups:
QUICHE
Diabetes

Areas of Expertise:
PCMH
Quality Improvement
HRSA QI Plan

Click to read bio

Carey provides training and technical assistance in clinical areas for Community Health Centers with a major focus of assisting Community Health Centers with their Quality Improvement activities and projects. She works under the supervision of the Clinical Programs Director to support community health center efforts related to the Health Center Controlled Network (HCCN). These areas include disease management, clinical UDS measures, HP 2020 goals, Quality Plans, and PCMH technical assistance. Carey works with the HCCN Data Scientist and Data Analyst to promote quality improvement activities in the health centers. Carey holds a MS in Nutrition from East Carolina University. She recently obtained PCMH CCE in 2015 and has been a Registered Dietitian and Certified Diabetes Educator since 1989.

DIANE HOBGOOD

Office Manager

 

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Diane joined NCCHCA in September 2011.  She graduated from Hardbarger Junior College of Business and has been serving in the Administrative field for over 25 years.  Diane is responsible for providing administrative and clerical support for NCCHCA staff in the area of office logistics. She provides direct support to the Vice President of Operations and assists the Finance Manager in managing NCCHCA, IPA, and ACO finances.  She works with office supply vendors for inventory control and coordinates office equipment maintenance.  Notary Public for NCCHCA and its members.

JOSIE LANE, MPA, MALS

Training Coordinator

 

Areas of expertise:
Training/TA content/needs
Educational technology
Event registration
CVBs and training venues/services
Educational evaluation/improvement.

Annual Events:
Primary Care Conference

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Josie works with NCCHCA staff to plan, implement, and improve content and delivery for the Association’s signature conferences and trainings. She also manages logistics and delivery of training, and associated marketing, analytics, and technology, including website. She conducts detailed quantitative and qualitative evaluation and continuous quality improvement of training and technical assistance services in order to enhance member trainings. She has been employed in education for over eight years, and previously worked at Mountain Area Health Education Center and A-B Tech in Asheville, NC. She has an MPA with a policy focus from Western Carolina University, and an MALS in global studies from UNCG. Her graduate studies focused on public sector communications and health and education policy.

KRISTEN DUBAY, MPP

Senior Policy Advisor

 

Committees:
Government Affairs
Ad-Hoc Telehealth Committee

Areas of Expertise:
Policy
Medicaid
Telehealth
Advocacy
FQHC payment

Annual events: 
Capitol Hill Visit Day (concurrent with NACHC’s Policy and Issues Forum)

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Kristen monitors, evaluates, and reports on state and federal policy and regulatory changes and the implications for health centers and the patients they serve.  She helps develop the Association’s policy agenda and strategic direction in collaboration with other state partners.  Kristen is responsible for developing policy briefs, analytics, concept papers, fact sheets, and summaries for health center administrators, state and federal legislators and staff, and media.  Kristen develops grassroots advocacy strategies and facilitates advocacy training for health centers.  She also oversees the Association’s outreach and enrollment work.  Prior to joining NCCHCA, Kristen worked in a variety of policy and research settings including the Duke Center on Globalization, Governance & Competitiveness, the North Carolina Medical Journal, and the North Carolina Institute of Medicine.  She holds a Master of Public Policy degree from Duke University and an undergraduate degree from Georgetown University.

LAUREN LOWERY, MPH

Network Development Manager

 

Committees:
CMHN Executive Committee
CMHN Contracting Committee
NCCHCA Credentialing Committee
NCCHCA Payment Reform Committee

Areas of Expertise:
Commercial & private health plan support
Value based contracting
Credentialing and enrollment
Membership sites and services data
CMHN-related activities

Click to read bio

Lauren works directly with the Health Center Controlled Network Director and other key program staff to ensure progress toward and attainment of stated work plan goals of the HCCN and the Carolina Medical Home Network (CMHN). This includes supervision of Carolina Medical Home Network IPA and ACO activities that strategically align members with the anticipated managed care environment and ACA marketplace plans, particularly those related to contracting, operations, and non-clinical support. Critical functions of this position includes: research, development and maintenance of provider lists and directories of membership sites, services and resources, facilitation of the credentialing program, supporting the corporate compliance plan and activities, and assisting with annual membership renewal efforts. Lauren received her B.A. in Public Health from Arnold School of Public Health at University of South Carolina and her Masters in Public Health from Brody School of Medicine at East Carolina University with a certificate in Community Health Center Administration.

LESLIE WOLCOTT, MA

Communications Coordinator

 

Workgroups:
Advocacy
Emergency Preparedness

Areas of Expertise:
Communications
Advocacy
Emergency Preparedness

Annual Events:
State Legislative Advocacy Day
National Health Center Week

Click to read bio

Leslie joined the North Carolina Community Health Center Association in 2016.  She is responsible for a wide range of external and internal communications work, including media relations, NCCHCA’s website and social media accounts, the Focal Point newsletter, and emergency preparedness.  She shares stories about community health center work in North Carolina to patients, the general public, elected officials, and helps CHC staff and patients tell their own stories.  Leslie has a varied background of community organizing and nonprofit communications work, policy writing, teaching writing and rhetoric at the university level and working as a technical writer and editor.  She has served on the board of a nonprofit focused on leadership development for low to moderate income people and her triathlon and cycling teams.  She’s a graduate of the University of Georgia (BA) and the University of Nevada (MA), and has also lived in Michigan and Florida.

MEL GOODWIN, JD

General Counsel & Policy Strategist

 

Areas of Expertise:
CHC Board Governance
LGBTQ health
Special Populations (Migrant Health Centers, Health Care for the Homeless, Public Housing Primary Care)
Non-Profit Law
Legal Research
Corporate Compliance & Ethics

Annual Events:
Board Governance Training at PCC
East Coast Migrant Stream Forum

Click to read bio

Mel joined NCCHCA in August 2016 with a decade of experience in non-profit advocacy and direct service organizations. As General Counsel, Mel provides advice and counsel to NCCHCA on all legal matters related to the operation of a primary care association and health center-controlled network, including contracts, employment issues, federal and state regulatory requirements, and grants requirements. As Policy Strategist, Mel provides policy and regulatory analysis, drafts policy briefs and public comments, and monitors state, federal, and local laws and regulations impacting Federally Qualified Health Centers, primary care associations, and health center-controlled networks.

Mel holds a Juris Doctor, cum laude, from the North Carolina Central University School of Law and a Bachelor of Social Work, cum laude, with a Certificate in Non-Profit Management from the University of Nevada, Las Vegas.

MICHAEL BAREFOOT

Vendor Service Assistant

Committees:
GPO

Areas of Expertise:
Group Purchasing Organization
Conference Sponsorship Opportunities
Vendor Relationships

Annual Events:
Sponsors and Exhibitors at all conferences

Click to read bio

Michael is responsible for supporting the VP of Operations & Business Development in the coordination and execution of vendor, sponsor, exhibitor and Group Purchasing (GPO) services.  Michael will assist in the facilitation of communication, relationship-building, planning/logistics as needed to ensure successful events and services are provided by the Association, and manages the implementation process of evaluation and continuous quality improvement for vendor services provided.  He is also responsible for securing sponsors & exhibitors for NCCHCA’s four signature conferences and other training opportunities.  Michael is currently completing his MHA at the Gilling’s School of Global Public Health at University of North Carolina – Chapel Hill; focusing his coursework on rural health and underserved populations. He completed his B.A. in Psychology with a minor in Biological Sciences in 2018 from North Carolina State University. He brings to the NCCHCA a history in rural healthcare, clinical practice management, and administrative coordination through work with UNC-Wayne and its clinics, the Golden Leaf Foundation, and the Center for Creative Leadership.

PATRICIA BLACK

Executive Assistant & Board Liaison

 

Committees:
Bylaws
Nominating/Membership
Executive

Areas of Expertise:
Board liaison (meetings, questions, manual, committees)
membership
annual awards

Events:
Quarterly Board Meetings (NCCHCA)

Click to read bio

Pat joined NCCHCA in January 2016 in a newly created position as Executive Assistant to the President and Chief Executive Officer, Benjamin Money. Her duties include liaison to the board of directors and committees, and support to the CEO in strategic planning, priorities, grant contracts and deliverables.  Prior to joining NCCHCA, Pat had over 30 years’ experience as Director of Membership Services for a North Carolina professional association with duties including communications, event planning, logistics, membership recruitment and retention, and relationship building.  She is a magma cum laude graduate of Meredith College with a Bachelor of Science degree in Business.

ROBERT MCILWAIN

Data & Analytics Specialist

 

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Rob has a Bachelor’s Degree in Health Education from East Carolina University and a Graduate Certificate in Systems Engineering from Regis University.  He worked at local Health Departments in the East and central piedmont regions of North Carolina first as a Health Educator and Counselor and later as the Education and Health Promotion Supervisor for a 2 County Health District for the first 11 plus years of his professional career.

Following his new interest, he left Health Education in late 2000 for an entry level position in Information Technology.  Over the last 18 years he has worked for various companies in various roles including Help Desk Technician, Business Analyst, Data Analyst, Reporting Analyst, Database Specialist and Customer Data Team Lead.  Almost all his IT positions were in support of Health Care companies or agencies including his stints doing claims support for Allscripts and as a Reporting Analyst for Wilson Medical Center where he wrote the first of the meaningful use reports required by ACA.

RONAK PATEL

Finance Manager

 

Areas of Expertise:
Finances
Billing

Committees:
Finance

Click to read bio

He is an incredibly accomplished finance professional with over ten years of experience in Accounting & Finance, mainly focused on budgeting, forecasting reports analysis and preparing financial statements.  Aside from his financial knowledge, he possesses a tremendous amount of technical expertise on a variety of Enterprise Resource Planning (ERP) Finance systems. In his recent position at Envision Healthcare as a Sr. Financial Analyst, Ronak helped the company to increase productivity by developing advance level automated reports in Excel. Before this role, he was an Accountant at UNC-Chapel Hill where he assisted the Finance Department with budget preparations, forecasting and managing over $20 million in grant funding. Ronak received his B.S. in Finance from UNC-Greensboro.

ROSA NAVARRO, MA

Manager of Training & Technical Support

 

 

Areas of Expertise:
Lean Six Sigma
Process Improvement
Efficiencies

Click to read bio

Rosa is responsible for the development, delivery, and implementation of process innovation and continuous improvement initiatives within NCCHCA.  She also assists members with improving healthcare systems flow at their organizations and creating a continuous improvement environment within their health centers.  She facilitates and fosters a culture of sustainable change through the creation and implementation of process improvement methodologies and by supporting the framework of healthcare business transformation and delivery.  By using various methodologies such as Lean and Six Sigma, Rosa assists the Association and health centers focus on ways to streamline processes and improve efficiencies that lead to overall service improvement throughout various departments.  She is responsible for working with NCCHCA teams and health center staff to design remediation plans to address productivity, efficiency issues, and implement conceptual changes. Rosa has been with the North Carolina Community Health Center Association since 2004 in various roles, previously worked at a Migrant/Community Health Center, and has a Master of Arts in Sociology from East Carolina University.   

SHIVANI PANDYA

Program Assistant

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Shivani Pandya provides administrative and programmatic support to ensure the attainment of CMHN’s goals and deliverables. Her duties include calculating and reporting on key program metrics, creating and maintaining provider databases, and tracking and evaluating contractual documents. She is originally from Charlotte, NC where she previously worked at Atrium Health to develop their Global Patient Services department and held other healthcare administrative roles in private practices.  Shivani obtained her Bachelor of Science in Public Health and Master of Public Health degrees from East Carolina University with a focus on rural healthcare.

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