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Peer Workgroups for CHC Staff

NCCHCA’s workgroups provide a venue for Community Health Center staff to learn from their peers, share best practices, enhance their knowledge around successes and challenges, and provide networking opportunities. Find a list of current workgroups and the staff contact information below.

                                                 

Behavioral Health Workgroup

Comprised of health center behavioral health professionals, executive leadership, and community stakeholders in behavioral health, the primary focus of the workgroup is on supporting growth and optimal performance of behavioral health programs at CHCs. The workgroup addresses clinical and operational issues with respect to integrating behavioral and primary care services in CHCs. 

Staff Contacts:
Justin Oyler

Chief Financial Officer (CFO) Workgroup

The NCCHCA CFO Workgroup brings together an expanded network of accessible, reliable peer contacts to learn, exchange, and build meaningful connections both online & offline through quarterly meetings, annual trainings and conferences, events, expert resources, and curated networking opportunities.  

Staff Contact:
Mel Goodwin, goodwinm@ncchca.org

Dental Directors Workgroup

This workgroup consists of CHC Dental Directors and other stakeholders. It addresses all issues of importance to dental directors including finance, operations, and clinical performance.  

Staff Contact:
Alice Pollard, pollarda@ncchca.org  

Emergency Preparedness Workgroup

Addresses continuity of required services during emergency situations, collaborative arrangements for emergency management, and establishment of enhanced service levels (known as medical surge) during emergencies. 

Staff Contact:
Alice Pollard, pollarda@ncchca.org  

Human Resources (HR) Workgroup

Composed of the HR Directors at member Health Centers across the state. The group shares best practices around HR issues, hosts trainings and develops tools to provide the directors with better outcomes and consistent methods for job performance. 

Staff Contact:
Josie Lane-Kuzniar, lane-kuzniarj@ncchca.org 

Medical Directors Workgroup

This workgroup consists of CHC Medical Directors/Chief Medical Officers. It addresses all issues of importance to Medical Directors including continuum of care issues, quality improvement/assurance and program expectations, quality of care, recruitment, retention, incentive programs.  

Staff Contact:  

Anshita Chaturvedi, chaturvedia@ncchca.org

Outreach & Enrollment Workgroup

Composed of Outreach and Enrollment staff at member community health centers. The Outreach and Enrollment Workgroup shares updates, strategies, and resources to facilitate efforts to educate and enroll patients and community members in affordable health insurance, as well as address other social needs that affect health outcomes. NCCHCA provides training and technical support, communicates relevant updates, and maintains an online hub of resources available to Outreach and Enrollment Workgroup members. 

Staff Contact:
April Morgan, morgana@ncchca.org 

Pharmacy Directors Workgroup 

Addresses the 340b program, continuum of care issues, program expectations; and quality of care, health outcomes/ disparities, and financial viability/cost performance measures. Pharmacy directors are actively engaged in conversations about expansion of services, hours of service, cost of pharmaceuticals, MTM (medication therapy management), pill box programs, e-Prescribing and more. 

Staff Contact:
Brendan Riley, rileyb@ncchca.org; 919-469-1116 

 

Practice Managers Workgroup

Comprised of Practice Managers, COO’s, Office Managers, etc. work closely with all members of the health center staff. These professionals are responsible for ensuring the practice is running smoothly and successfully while also planning, coordinating, budgeting, supervising, and interacting with patients and staff. This work group is self-directed and discusses issues around patient flow and design, operation policies and procedures, access & barriers to care, productivity, customer service, cultural, linguistic and work competencies in a peer-to-peer environment that allows open dialogue and sharing of best practices. 

Staff Contact:
Alice Pollard, pollarda@ncchca.org  

Quiche: Quality Use Improve Change Evaluate Workgroup 

Addresses issues regarding delivery of quality health care, including health outcomes, patient centered medical home, program requirements and much more. Staff that work on PCMH, Meaning Use, UDS, and QI are invited to participate in this forum. The meetings have a basic agenda, but the workgroup is self-directing and discussions are generated by the group. The meetings provide an opportunity for staff involved in quality improvement activities to share experiences, resources and learning. 

Staff Contact:
Anshita Chaturvedi, chaturvedia@ncchca.org

 

Workforce Workgroup

This is NCCHCA’s newest workgroup! We will work together to share best practices and processes to build, connect, evaluate, and improve CHC workforce programs and partnerships. Membership is encouraged for any CHC employee who works to manage or develop any health professions education or training program or partnership at your community health center. We will work together to put practices into place to properly and effectively manage your training relationships, residencies, preceptorships, extern/internships, as well as to develop effective strategic workforce development plans. We will grow and expand our foci in response to how North Carolina continues to develop workforce pipelines to support community health center staffing in our state. If you have questions or would like more information or the workgroup meeting schedule, please email Josie. 

Staff Contact:
Josie Lane-Kuzniar, lanej@ncchca.org

Special Populations Health Workgroup

The Special Populations Health Workgroup addresses continuum of care issues, accessible hours of operation/locations, collaborative relationships, quality improvement/assurance, service level program expectations, and quality of care, health outcomes/disparities, and performance measures specific to Migrant Health Center, Health Care for the Homeless, and Public Housing Primary Care grantees. Participants are encouraged to share concerns and feedback at all meetings as well as to provide specific topics for meetings. The group shares promising practices, discusses challenges, exchanges resources, and partners on initiatives to facilitate the delivery of quality, comprehensive, and culturally appropriate health care services to patients of health centers receiving special populations funding. This workgroup is staffed by NCCHCA’s Community Development & Special Populations Coordinator with the assistance of the Director of Training & Technical Assistance. 

Staff Contact:
Monica Cruz, cruzm@ncchca.org  

Communications and Marketing Workgroup

This is NCCHCA’s newest workgroup! We come together to share best practices and strategies to enhance and expand communications and marketing efforts. Membership is encouraged for any CHC employee who works in a communications, development, advocacy, or community outreach role at your community health center. Members benefit from a network of peers in similar roles and from ideas that stem from our group discussion. On occasion, we offer trainings or invite guest speakers on communications topics. If you have questions or would like more information or the workgroup meeting schedule, please email Stacie.

Staff Contact:
Stacie Borrello, Communications and External Affairs Manager

borrellos@ncchca.org 

Read more about Special Populations

CHCs Need Helene Recovery Support - Give Now

Western NC health centers have stepped up to provide incredible service to their communities, acting immediately after the storm to re-open sites, deliver supplies, and volunteer in shelters, public housing complexes, and senior living centers, bringing care to their most vulnerable neighbors. Now it’s our turn to support these health care heroes and help them rebuild their communities:

Donate to the Disaster Fund