IT Systems Support Specialist

As a condition of employment, all Roanoke Chowan Community Health Center new hires are required to be COVID-19 vaccinated prior to your first day of employment. Accommodations to begin the vaccination process can be scheduled with RCCHC’s Occupational Health on your first day should you choose to do so. In accordance with the American with Disabilities Act (ADA), reasonable accommodations can be made for employees with disabilities that prevent them from receiving the vaccine. Similarly, Title VII of the Civil Rights Act of 1964 requires employers to provide reasonable accommodations for individuals who notify us of sincerely held religious beliefs that prevent them from receiving the vaccine.

Title: Information Technology Systems Support Specialist
Reports To: Information Technology Director
Direct Reports: N/A
Classification/Category: Admin Level II
Committee(s) / Workgroup(s): Member of Safety Committee
Work Status: Hybrid
Salary Range: $69,125.48 – $90,384.58

Stipend(s): $50/monthly for mobile phone and expense reimbursement for mileage
Status: Exempt

Summary of Position
The Information Technology (IT) Systems Support Specialist will have an extensive knowledge of computer hardware, with hands on experience in software and internet applications, wired and wireless networks, operating systems, and printer hardware. The IT Systems Support Specialist will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

RCCHC Mission, Vision and Values

Mission: To provide patient centered, high quality, compassionate health care, responsive to the diverse needs of the people we serve.

Vision: To be recognized as a transformational provider of healthcare: empowered, owned and supported by the people we serve.

Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

Population Served

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

Minimum Qualifications

Ability to read, write and comprehend instructions in the English language. Communicate effectively.

Establish a good relationship with all departments and staff members. Interact in a respectful and professional manner. Able to travel to other RCCHC sites. Understanding of, and sensitivity to, the diverse populations, socioeconomic, cultural and ethnic backgrounds to the communities we serve.

Education: Associate’s degree in computer science, or related field required, Bachelor’s degree preferred

Experience: Minimum five years of information technology experience required

Certification(s)/Licensure: IT certification(s) from Microsoft or CompTIA preferred

Knowledge:

Knowledge of domain administration
Knowledge of the principles and practices of IT administration
Knowledge of information security and data privacy principles.
Knowledge of diverse computer systems, network(s) and software
Knowledge of Microsoft Office 365 applications
Knowledge of organizational policies and procedures to manage operations and ensure effective utilization of IT systems/infrastructure

Skills:

Skill in exercising a high degree of initiative, judgment, and discretion
Skill in analyzing situations accurately and taking effective action
Skill in establishing and maintaining effective working relationships with organizational staff
Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives
Skill in maintaining confidentiality

Abilities:

Ability to plan, organize, and integrate priorities and deadlines
Ability to create an atmosphere that encourages collaboration, motivation, innovation, and high performance and maintains high level of visibility
Ability to identify, analyze, and interpret complex data and resolve operational problems
Ability to evaluate and make recommendations for continuous IT improvement
Ability to evaluate and make recommendations for continuous IT risk mitigation
Ability to anticipate and react calmly in emergency situations
Ability to communicate clearly and effectively orally and in writing
Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software

Essential Functions

Administration of all Active Directories and Microsoft Office 365 applications
Ensure security and privacy of networks and computer systems
Install, configure, and manage software and associated functionality according to RCCHC specifications
Install, configure and maintain data hardware and cabling, computer and printer hardware, wired and wireless network equipment
Provide IT support to users and be a point of contact for help desk support
Participate in the planning, implementation, management, monitoring and upgrading of security hardware/software
Participates in development of IT plans, structure and objectives for organization
Participates in the evolution and refinement of IT processes
Participates in professional development activities to keep current with trends, applications and equipment
Troubleshoot to identify and resolve problems in a timely manner
Maintain hardware and software inventory
Maintain records/logs of repairs and fixes
Maintains compliance with governmental regulations and industry requirements
Maintain compliance with HIPAA requirements and standards to guarantee patient confidentiality
Maintain compliance with OSHA requirements and other regulatory agencies
Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation
Performs other duties as assigned

Equipment Operated: Range of IT equipment and supplies, including computer hardware/software, fax machines, copiers, printers, and telephones.

Work Environment: Position is primarily in a well-lighted office environment. Frequently in tight, poorly-lighted and small areas. Occasional evening and weekend work and some travel.

Physical Requirements: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

Repetitive movement of hands and fingers – typing and/or writing
Repetitive standing, walking, stooping, kneeling or crouching
Repetitive movement climbing ladders
Reach with hands and arms
Frequent lifting up to 50 pounds