Practice Administrator

Position Summary:

The Practice Administrator is a key member of the Triad Adult and Pediatric Medicine (TAPM) Practice Management Team. This position works with the Clinical Leadership team to provide administrative direction and coordination for policies, procedures, and programs at the clinical site(s). Jointly accountable for the management of clinical and financial resources in order to achieve patient outcomes, as well as to promote professional development and coordination of the TAPM clinical staff. This exempt position will provide leadership, direction and administration of operations to ensure accomplishment of clinic/organizational objectives. Responsible for directing, supervising and coordinating the overall operation of the clinic and staff.

Responsibilities:

Provides overall administrative and leadership for site operations
Supervises all ancillary staff including but not limited to Patient Services Staff
Coordinates daily work schedules for patient services and clinical staff (including MDs, NPs, and other specialty providers) in conjunction with other members of the Management Team.
Create task assignments, manage records, order supplies, attend meetings, contact insurance companies and patients.
Contributes to creating and maintaining a diverse workplace.
Develops and recognizes staff through coaching, training, appraising and counseling.
Project management and involvement in multi-disciplinary teams with Community Liaisons, Quality Improvement Team, and outside agencies, etc.
Research and document patient complaints/grievances.
Supervises and coordinates the patient services and clinical (providers) staff in various personnel functions, including, but not limited to hiring, orientation, performance appraisals, promotions, disciplinary actions, attendance, and vacation schedules in joint deliberation with TAPM leadership where appropriate
Responsible for coordinating a safe work environment by ensuring timely arrangements for building and/or equipment repairs/maintenance.
Ensures documented referral protocols are followed, which includes patient/family orientations with prepaid medical programs.
Coordinates clinic flow by effectively communicating patient demand to the site’s team and effectively managing those systems needed to ensure that patients’ needs are met.
Budget Management – prepares/maintains budgetary recommendations; monitors, verifies, and reconciles expenditures
Ensures the efficient and effective operation of the site, while meeting the needs of patients and ensuring smooth processes for the site’s team.
In conjunction with the Clinic Management Team members, assures adequate patient volume to meet organizational budget needs.
Reports all managed/reconciled charges, receivables, and deposited monies, and any potential discrepancies; maintains petty cash to the Finance Director and Accounting Department.
Maintain an awareness of federal, state and local legislation that may impact the GCCN. Communicate this information in a timely manner to the GCCN steering committee.
Qualifications:

Four-year degree in Business Administration, Health Care Administration or related field. A combination of education and experience will be considered.
Must have general computer experience and Electronic Healthcare experience
Proficient with computer/programs (Microsoft Word, Excel, PowerPoint, etc.)
Must possess good oral, written, communication, and interpersonal skills.
Must have and maintain NC Driver’s License.
Minimum of 2 years previous supervisory/management experience in a related field; and/or 5 years previous experience working in a medical practice with exposure to billing services, policies, procedures, and practice protocols.
Possess self-confidence, self-control and character to deal with situations well and positively.
Commitment to “Customer First” mentality supporting the needs of the patient and the organization
Demonstrate financial acumen and fiduciary responsibility
Has a personal pledge to high standards of efficiency, correctness, dependability, and to delivering outstanding customer service. Committed to advancing to higher levels of skill by continuing education, applied standards, and performance benchmarks.
Connects well with others. Actively listens to the questions and concerns of others, understands others on an interpersonal level; responds to others in a timely and appropriate manner.
Demonstrates the need for change; adapts to changing circumstances, sets change in motion when necessary.
Must work well with a wide range of people as well as independently.
Ability to resolve conflict in a diverse culture.
Must be a critical thinker and possess the ability to analyze situations for system resolutions
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.