Certified/Registered Medical Assistant

Overview:
Under direct supervision, provides assistance to the provider and clinical staff of Triad Adult and Pediatric Medicine (TAPM) to provide direct, quality patient care to adult and/or pediatric patients. They perform a range of clinical and administrative duties, including taking vital signs, administering medications, and assisting with procedures.

Job Responsibilities:
 Assists provider staff during examinations, treatments, and testing, ensuring cultural sensitivity when interacting with patients from diverse backgrounds.
 Refers to and follows provider staff orders in accordance with agency protocols, policies and procedures when performing patient care and clinical skills including but not limited to: venipuncture, immunization injections, ear irrigation, administration of medications, dental varnishings, catherizations, specimen collections, etc., and completes necessary documentation. Ensuring that these procedures respect patient preferences and cultural beliefs, especially regarding personal space and medical practices.
 Retrieves information from patient charts for lab and diagnostic tests, and obtains required patient signature on appropriate consent forms, as requested by provider staff.
 Performs patient intake and prepares patients for office visit per policy and procedure.
 In collaboration with provider staff, supports entry and recording of visit charges per protocol and advises patients of follow up appointments as directed by provider staff.
 When requested, ensures referral forms and other paperwork initiated by provider staff is complete and accurate.
 Provides patients with clear instructions for follow-up care and treatment, taking cultural diversity into account to ensure health information is understood and accessible to all.
 Requisitions, organizes, and stocks inventory for examination rooms and nurse’s station, as needed.
 Disposes of all disposables, contaminated, and used items into designated waste containers.
 Cleans and stocks examination rooms and stations as needed.
 Participates in ongoing quality improvement monitoring, educational updates, in-services, and other meetings pertaining to position.
 Promotes team, system, and organizational goals; maintains patient confidentiality and provides customer service.
• Abides by all company policies, procedures and protocols regarding safety/health rules and regulations.
• Adapts to various situations and adjusts to shifting priorities.
• Performs other duties as assigned.
• Floats to other clinic sites upon request to meet staffing and coverage needs.

Preparation and Training:
Job duties require a high school education with additional broad technical training in a nationally recognized Medical Assistant Program. Must either be a current Certified or Registered Medical Assistant. Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain current CMA/RMA designation, CPR certification, and a NC driver’s license for occasional outside travel.

Cultural Competence Skills:
Must have a working knowledge of best practices in culturally responsive care, with strong written and oral communication skills, including the ability to adapt communication styles for our culturally diverse patient population.

Experience:
With the above skills, education, and at least one year of previous clinical experience (preferably in ambulatory care), it would take approximately 3-12 months to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.