Medical Assistant Supervisor

Position Summary
The Medical Assistant (MA) Supervisor ensures the provision of high-quality patient care by ensuring medical providers receive sufficient support and assistance from the medical assistant (MA) team. The MA Supervisor is responsible for overseeing the daily operations of medical assistants within the clinic. This includes supervising clinical workflows, ensuring compliance with protocols, training new staff, coordinating schedules, and serving as a liaison between medical assistants, providers, and management.

Principal Duties and Responsibilities*

Leadership
• Lead, supervise, and evaluate the MA Team. This includes hiring, onboarding, and offboarding of MA staff.
• Direct the training of newly hired MAs and deploy training, retraining, and skills assessment to maintain required performance of all MAs. Provide mentorship and development opportunities as appropriate.
• Ensure appropriate staffing and coverage through scheduling and delegation of tasks.
• Increase employee motivation, retention, and engagement by providing ongoing coaching; promote teamwork within and outside of the clinical area.
• Function as troubleshooter regarding daily clinical support staff issues and proactively establish lasting change and procedures to prevent future issues.
• Ensure the observance of policies, procedures, and safety practices.
• Ensure compliance with federal, state, and local regulations, including HRSA, OSHA, and HIPAA regulations.

Communication and Coordination
• Serve as the point of contact between MAs, nurses, and providers.
• Facilitate team meetings and communicate changes in procedures or policies.
• Resolve workflow or personnel issues in a timely and effective manner.
• Ensure proper documentation in the EMR.

Administrative and Clinical
• Assist with the development of updated procedures as needed, along with the clinical leadership team.
• Perform all the key functions and responsibilities of the MA
• Monitor inventory of clinical supplies throughout the clinical space and monitor for additional needs
• Maintain a neat and orderly clinical work area.
• Regularly check mail, e-mail, and voicemail and respond promptly and professionally to all inquiries.
• Update SharePoint as needed.
• Perform other tasks required in support of the medical providers and nursing staff as assigned.

Required Skills or Abilities*
• Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm.
• Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
• Basic patient care skills required.
• Able to work as a member of an interdisciplinary Care Team.
• Good physical stamina and an ability to stand most of the day.
• Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness to learn from others.
• An ability to work independently, take initiative, and set priorities in accordance with the needs and mission of the clinic.
• Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
• Superior written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
• Conscientious in following departmental and organizational policies and procedures and able to embrace and personify the mission of the NHC.

Required Knowledge, Experience, or Licensure/Registration
• High school education or equivalent
• Satisfactory completion of an accredited MA training program and Registered MA certification.
• Experience in a medical practice, laboratory, hospital, or other clinical setting.
• Ability to read, write, speak, and comprehend English fluently; bilingual ability preferred.
• Vaccines as required.
• Current CPR Certification.

Physical requirements of the Job*
1. Sitting or standing (often for prolonged periods)
2. Carrying or lifting objects up to 20 pounds