Medical Director (NP or MD)

Title: Medical Director
Department: Medical
Classification: Salaried/Exempt
Reports To: Chief Medical Officer
Direct Reports: Advanced Practice Providers

Position Summary
The Medical Director serves as a vital member of the CCHC senior management team. This position works closely in collaboration with and support of the Chief Medical Officer to ensure the delivery of quality patient care and efficient clinical operations. The Medical Director leads a team of providers in the provision of high quality and timely health care as well as carrying a patient load of their own.

CCHC Core Requirements
1. Patient Centered Customer Service – Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
2. Caring and Compassion – We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
3. Respectful Communication – We communicate openly, honestly and without judgment while honoring each individual’s uniqueness and assuming the best of those with whom we interact.
4. Teamwork – We are members of a diverse interdisciplinary team working together to meet a common goal.
5. Accountability – We accept our individual and team responsibilities, and we meet our commitments. We take responsibility for our performance and actions.
6. Customer Safety – We recognize and correct potential hazards to protect our customers and ourselves.

Key Responsibilities
• Provides direct supervision to a team of APPs.
• Manage APP schedules and ensure clinics are staffed appropriately.
• Collaborate with Clinical Nurse Manager to ensure quality support staff for each clinical team.
• Work to ensure access to care, improve clinical quality, decrease clinical risk, and implement improvement initiatives and innovations.
• Assist with the recruitment and retention of provider teams.
• Assist with evaluating the performance of clinical personnel, including Internists, Pediatricians, etc.
• Complete performance evaluations for all direct reports.
• Ensure the quality of clinical services is maintained through individual and group supervision.
• Serve as a leader and mentor for providers of the health center.
• Consult with medical center staff, peers, and other managers/supervisors on a wide variety of patient care issues, intradepartmental workflow issues and functions as part of a multidisciplinary treatment team.
• Maintain a panel of patients.
• Completes all clinical charting and documentation required by CCHC.
• Support the implementation of medical policies for the entire organization.
• Work collaboratively throughout the organization to ensure the adoption of standards and policies for all functional aspects of clinical services that result in patient care improvements.
• Participate in Quality Improvement programs and initiatives as needed.
• Participate in internal and external committees and management team meetings.
• Update job knowledge by participating in continuing medical educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Adhere to professional standards, practice policies and procedures, federal, state, and local requirements, and regulatory standards.
• Assist with audits of medical staff for compliance with policies and procedures and with regulatory and accreditation requirements.
• Performs other related duties as assigned.

Minimum Qualifications
Nurse Practitioner or Physician required. Must be board certified and licensed to practice in North Carolina. Minimum of 5 years’ clinical experience. Minimum of 3-5 years’ management/leadership experience in a healthcare environment.

Other Skills, Knowledge, and Abilities
Willingness to float to other clinical locations. Strong computer literacy with knowledge of Microsoft Office programs (Word, PowerPoint, and Excel). Experience working with underserved, transient populations and clinical co‐morbidities (co‐occurring mental health, substance abuse, and physical health problems). Excellent oral and written communication skills. Cultural and linguistic sensitivity to populations served. Bilingual in English and Spanish preferred.

Physical Demands and Work Environment
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

The physical demands associated with this position include but are not limited to: frequent lifting, bending, climbing, stooping, and pulling; frequent repetitive motions; continuous standing and walking; repetitive movement of hands and fingers (typing and/or writing); lifting of greater than 50 pounds.

The noise level in the work environment is low, consistent with that of a typical office.

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, color, marital status, veteran’s status, or religion.