Practice Manager

Position Summary
The Practice Manager oversees the daily operations of NeighborHealth Center, ensuring efficient service delivery, quality patient care, and effective management of clinic resources. This leadership role is responsible for administrative functions, staff supervision, and implementing strategies that support the clinic’s mission of providing accessible healthcare to our community.

Principal Duties and Responsibilities*
Operational Leadership
• Oversee the front office, medical assistant, nursing, and interpretation services teams.
• Maintain and monitor clinical operations, including supplies, staffing ratios, scheduling, and staffing/operations dashboard.
• Ensure the Electronic Medical Record is operational and accurately capturing needed data and records.
• Monitor data for clinical performance metrics.
• Collaborate with providers to ensure appropriate and effective templates build to meet productivity goals.
• Supervise and be accountable for daily practice operations such as:
o Clinic flow, from check-in to check-out
o Collaboration with billing to ensure optimal collections
o Occupational health and safety of staff in the clinic
• Interact with patients as needed, documenting and following policy and procedure for any incidents and grievances.
• Collaborate with the Chief Medical Officer to guide clinical compliance and best practices, which will be operationally implemented through the practice manager.
• Work with the COO to implement organizational and operational strategies as needed.

Strategic Leadership
• Responsible for the financial management of the clinic including providing input for budget preparation and ensuring that costs are well-controlled.
• Participate in strategic planning, goal setting, writing and implementation of procedures; and ensuring compliance with and achievement of those goals and procedures.
• Promote growth of staff in areas of leadership, clinical excellence, patient-centered care, education, and organizational involvement to meet the identified goals and needs of the employee and organization.

Management
• Work with Human Resources in the hiring, onboarding, and offboarding of team members.
• Direct the training of newly hired team members and deploy training, retraining, and skills documentation to maintain the required performance of team.
• Hold routine department meetings to ensure efficient workflow of the clinic/department.
• Receive input of, review, and report on the performance of team members.
• Ensure compliance with federal, state, and local regulations, including HRSA, OSHA and HIPAA regulations.
• Solve conflicts between staff members and resolve patient complaints.
• Increase employee motivation, retention, and engagement by providing ongoing coaching; promote teamwork within and outside of the clinical area.
• Function as a troubleshooter regarding staff issues and proactively establish lasting change and procedures to prevent future issues.

Required Skills or Abilities*
1. Excellent leadership, communication, and interpersonal skills.
2. Ability to take initiative and proactively analyze and problem-solve within multiple departments in the clinic.
3. Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
4. Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
5. Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules.
6. Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
7. Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm.

Required Knowledge, Experience, or Licensure/Registration
1. Bachelor’s degree in a health-related field, such as nursing, health administration, or health care management; or equivalent combination of education and experience demonstrating the required knowledge and skills.
2. Minimum of 3 to 5 years of experience in healthcare management, preferably in a community health setting.
3. Experience supervising diverse staff and managing operational budgets.
4. Knowledge of medical office procedures, insurance, billing practices, and electronic health records.
5. Ability to work onsite/hybrid/remotely Mondays through Fridays.
6. Ability to read, write, speak, and comprehend English fluently.
7. Up-to-date immunizations

Physical requirements of the Job*
Sitting or standing (often for prolonged periods)
Carrying or lifting objects up to 20 pounds