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Administration and COVID19

This page contains resources about Administration including Billing and Reimbursement as well as HR resources.

Billing Guides

New: State Medicaid COVID-19 Resource Guide – Posted 7/21/2020

NCCHCA released its most recently updated Medicare-COVID-Billing Grid, last updated on May 6, 2020.  Members should use this document and disregard any other Medicare guidance sent in previous NCCHCA communications.

NC Medicaid Telehealth Billing Code Summary NC Medicaid released this updated table of guidance for billing telehealth and virtual care codes. This guide includes recently revised guidance on which Place of Service (POS) code to use for real-time video conferencing services.

COVID-19: New and Expanded Flexibilities for RHCs & FQHCs during the Public Health Emergency
On July 6, CMS updated MLN Matters Article SE20016 to clarify how Rural Health Clinics (RHCs) and Federally Qualified Health Centers (FQHCs) can apply the Cost Sharing (CS) modifier to preventive services furnished via telehealth. This update includes additional claim examples and a new section on the RHC Productivity Standard. New Billing Matrix can be found here.

COVID-19 Revenue Loss Calculator/Emergency Funding Budget Estimate

NCDHHS/NC Medicaid Special Bulletins: 

These Special Bulletins also clarify the billing guidance for “place of service,” addressing claims issues some providers recently experienced.

Reimbursement/Payment Information

Human Resources

General/ New Items

NCCHCA compiled some ideas on how to use staff time during periods of low productivity.  Options for Using Staff during Covid


Information On the Families First Coronavirus Response Act (FFCRA)

Families First Coronavirus Response Act (FFCRA)_Poster 03.26.2020

NACHC FFCRA Emerg Leave – Summary Chart FAQs – As of 3-25

Guidance from the US Department of Labor (Question 56)

Important: Who is a “health care provider” who may be excluded by their employer from paid sick leave and/or expanded family and medical leave?

For the purposes of employees who may be exempted from paid sick leave or expanded family and medical leave by their employer under the FFCRA, a health care provider is anyone employed at any doctor’s office, hospital, health care center, clinic, post-secondary educational institution offering health care instruction, medical school, local health department or agency, nursing facility, retirement facility, nursing home, home health care provider, any facility that performs laboratory or medical testing, pharmacy, or any similar institution, employer, or entity. This includes any permanent or temporary institution, facility, location, or site where medical services are provided that are similar to such institutions.

This definition includes any individual employed by an entity that contracts with any of the above institutions, employers, or entities institutions to provide services or to maintain the operation of the facility. This also includes anyone employed by any entity that provides medical services, produces medical products, or is otherwise involved in the making of COVID-19 related medical equipment, tests, drugs, vaccines, diagnostic vehicles, or treatments. This also includes any individual that the highest official of a state or territory, including the District of Columbia, determines is a health care provider necessary for that state’s or territory’s or the District of Columbia’s response to COVID-19.

To minimize the spread of the virus associated with COVID-19, the Department encourages employers to be judicious when using this definition to exempt health care providers from the provisions of the FFCRA.

Coronavirus FAQs for Healthcare Industry Employers

Emergency Childcare
Click here for a selection of emergency resources on childcare options for CHC employees.

Emergency Childcare Flyers in English and Spanish

Health Center Boards

Health Center Boards and the Novel Coronavirus – NACHC

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