Telehealth
Information for Medicaid Beneficiaries: What is Telehealth?
Two important documents for FQHCs/CHCs regarding telehealth reimbursements follow.
This document outlines billing guidelines which allow Federally Qualified Health Centers (FQHC) and Rural Health Centers (RHC) to bill for diabetes self-management training (DSMT) and medical nutrition therapy (MNT) to Medicare beneficiaries via telehealth during the COVID public health emergency. It also outlines Medicaid reimbursement billing for DSMT provided via telehealth during the public health emergency.
DSMT and MNT one pager for covid billing_September2020
This spreadsheet provides the list of Medicare telehealth billable codes allowable during the COVID public health emergency period.
Various Resources
Insurance Companies Telehealth – Reimbursement End Dates – Updated 6/16/2020
Health Center Controlled Network – Webinar Resources
March 26 Webinar: NC FQHCs: Caring for Patients During COVID-19: Integrating Telehealth
- COVID-19 Workflow (Advance Community Health)
- NC Telehealth Vendor Recommendations
- Webinar Presentation Slides – UPDATED 4/6/2020
Patient Tips for Virtual Visits
- Make the Most of Your Phone Appointment (Roanoke Chowan Community Health Center)
- Caswell Family Medical Center Launches Telehealth Program: Click for Patient Information and FAQ.
Provider Tips for Virtual Visits
- Provider Cheat Sheet (Advance Community Health)
- Six Techniques for Communicating Remotely
- Tips for Practicing Telemedicine (Roanoke Chowan Community Health Center)
- North Carolina Payers Telehealth Policies in Response to COVID-19
Telehealth Vendors
- Evaluation of Recommended Telehealth Vendors by the NC Community Health Center Association Group Purchasing Organization (GPO)
- NCCHCA Doxy.me Platform Introduction and Walkthrough
- NCCHCA Telehealth Support: GPO Partner Feedtrail has collected member data and feedback specific to their NCCHCA partners and generated this helpful infographic! It provides more insight into current use cases across membership and how it has supported care differentiation, HRSA reporting recovery, and more! If you have any questions about how Feedtrail can support your center and their telehealth efforts please reach out to barefootm@ncchca.org to be connected with a Feedtrail team member.
- The Future of Rural/Urban Healthcare – Resource: NCCHCA knows health centers need help quickly adjusting to new telehealth norms. SEGRA, a vendor reviewed by NCCHCA, has worked with one of our other health centers to identify network traffic, business continuity plans, and current security measures, and is willing to work with other interested CHCs. The services they provide are intended to make your telehealth work more effective. Please reach out to Michael Barefoot at barefootm@ncchca.org for more information.
Workflow Resources (FQHCs) (Please note: These are examples of documents. Updates not provided.)
- COVID19 In-Person Screening (Gaston Family Health Services)
- COVID-19 Phone Screening (Gaston Family Health Services)
- Front Desk Telephone Encounter Workflow (Roanoke Chowan Community Health Center)
- Front Desk Telephone Encounter Workflow (Roanoke Chowan Community Health Center)
- Medical Assistant Cheat Sheet (Advance Community Health)
- Medical Assistant Call Center Cheat Sheet (Advance Community Health)
- Standard Workflow Process (Advance Community Health)
- Telephone Encounters Info Sheet (Roanoke Chowan Community Health Center)
- Virtual Patient Communication Policy and Procedure (Gaston Family Health Services)
- Workflow Process Map: Telephone, Virtual Visit, and Telehealth Models (Advance Community Health) 3/27/20 Update
- Pod Flow Map (Advance Community Health)
- COVID Scheduling Tip Tool – 3/22/2020
Webinars
NC AHEC and the Office of Rural Health (ORH) Telehealth Webinar Series: Every Monday from 12 to 1 p.m., beginning March 30. The Office of Rural Health (ORH) and NC AHEC are co-sponsoring a weekly webinar series to address the role of virtual visits in responding to COVID-19. The webinars will enable providers to pose questions directly to telehealth SMEs.
Zoom meeting room or dial-in at (646) 558-8656 with webinar ID 985 104 650. Questions for SMEs: COVID19telehealth@gmail.com by 12:00 p.m. on the Friday preceding the webinar. Click Here for slides and webinar recordings.
